14,924
Customer calls
2024-06-14
Simple Phones
125
By
DAVID IDELL
Never miss a customer call with your AI phone agent.
Overview
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Simple Phones is an AI tool used for handling business phone calls. It offers customized AI voice agents to respond to inbound and make outbound calls.
The AI voice agents can be continually adjusted for improved performance and handling of unique situations. For instance, an AI agent can be specifically programmed for booking appointments, calculating mortgage payments, and answering frequently asked questions (FAQs).
Additionally, the tool provides transparency in recording all calls, including their source, duration, and transcript, and these can be accessed via the user's dashboard.
It also allows for routing or escalation of calls to different numbers, and the sending of alerts to team members through text, email or webhooks based on specific customer needs.
A unique feature of Simple Phones is the ability for the AI agent to 'crawl' through your website or FAQ documents. This feature allows the AI to answer customer inquiries about specific content on your platform, or perform tasks such as booking meetings and fulfilling requests.
Simple Phones strives for consistent service quality, ensuring timely and accurate implementation of your agent revisions and responding to your queries.
The creation of an AI agent begins once you sign up and provide details about your business, which vital in generating a starter AI agent. You can then personalize your AI agent with free, ongoing customizations.
These might include changes to the training data, accents, language, behavior or phone number, as well as integrations with your business. An important note is the tool's simplicity and flexibility in use.
You can continue using your existing business phone number and decide as to how you want to handle missed calls. For instance, any missed calls can be forwarded to the number provided by Simple Phones.
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Simple Phones was manually vetted by our editorial team and was first featured on February 8th 2023.
4 alternatives to Simple Phones for Customer calls
Pros and Cons
Pros
24/7 support
99% uptime
99% accuracy
90% cost savings
Automated answering
Call routing
Logging calls
Affordable pricing
Integration with management systems
Pay-per-minute basis
Demo available
Outbound calling
Inbound calling
Call recording
Call escalation
Team alerts
Website crawling
FAQ handling
Appointment booking
User dashboard
Customizable accents
Customizable language
Track call source
Track call duration
Access to call transcripts
Existing phone number use
Missed call forwarding
Transparency in calls
Flexible in use
Free, ongoing customizations
Handles complex inquiries
Wide variety of languages supported
Plans start at $49/month
No commitment required
Various phone country codes availability
Customizable phone behavior
Customizable phone number
Wide variety of accents
Cons
Pay-per-minute pricing
No flat rate option
Limited countries supported
Requires technical setup
Dependency on website content
Requires regular agent adjustments
Complex integration with CRM
No mention of data security
Inefficient for short calls
Q&A
How does Simple Phones work?
Simple Phones operates by deploying an AI voice agent to handle business phone call needs. Upon signing up, business-specific details are collected to generate a starter AI agent. This AI agent is capable of answering inbound calls, conducting outbound calls, handling FAQs, booking appointments, and more. The AI continues improving over time, adapting to unique scenarios with ongoing tweaks. Customizations, including behavior, accents, language, FAQ adjustments, and integration with business systems, can be requested for free on a continual basis. Notably, Simple Phones offers a 'website crawling' feature, allowing the AI to navigate through the business's website or FAQ documents to answer customer inquiries or perform tasks specific to the business.
What is the 99% uptime and accuracy provided by Simple Phones?
The 99% uptime provided by Simple Phones means it ensures its AI-powered customer service is available for business needs 99% of the time, virtually all day, every day. The 99% accuracy rate indicates that Simple Phones is highly precise in understanding customer requests and responses. These response rates and precise interactions lead to enhanced customer experience and increased efficiency in service delivery.
How can I customize my AI agent on Simple Phones?
Customizing an AI agent on Simple Phones involves tweaks on an ongoing basis to improve its performance and handling of unique situations. This can include changes in accents, language, behavior, or the phone number. The training data can be modified for more accurate responses. The AI agent can be programmed to fulfill various business-specific tasks like booking appointments, answering FAQs, or calculating mortgage payments. Business-specific integrations can also be achieved whenever needed, at no additional cost.
What does call routing feature mean in Simple Phones?
The call routing feature in Simple Phones is a system that allows phone calls to be distributed to different numbers based on customer needs. It enables the redirection or escalation of calls, which means if a call's complexity goes beyond the AI's capabilities, the call can be transferred to a live agent or any other specific number.
What levels of customer support and technical assistance does Simple Phones offer?
Simple Phones offers customer support through live chat, email, and a dedicated Help Center. It also offers technical assistance which includes the customization and integration of the AI agent with business systems. The Simple Phones team ensures that any adjustments suggested by the user are implemented quickly and accurately for better customer experiences.
What is the pricing structure for Simple Phones?
Simple Phones is priced on a pay-per-minute basis, making it an affordable choice for businesses. Its base plan starts at $49 per month, covering 100 calls. If a business foresees changing usage over time, it can upgrade or downgrade its plan at any point. The pricing is flexible with no long-term commitment, allowing businesses to cancel anytime.
What languages and accents does Simple Phones support?
Simple Phones supports a wide variety of languages and accents. The AI agent can understand, respond, and mimic accents in languages including Chinese, Danish, Dutch, English (US, British, Australian), French, German, Hindi, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil & Portugal), Russian, Spanish, Swedish, Turkish, and Ukrainian.
What tasks can the AI agent from Simple Phones perform?
The AI agent from Simple Phones is capable of a wide range of tasks. It can handle all kinds of phone calls, answer frequently asked questions, book appointments, and even calculate mortgage payments. Moreover, it can follow up with customers, stay in touch with leads, and make cold calls. Uniquely, it can 'crawl' through a business's website or FAQ documents to address specific customer inquiries or fulfill specific tasks relevant to the business.
What type of calls (inbound or outbound) does Simple Phones handle?
Simple Phones handles both inbound and outbound calls. Inbound calls are answered by a customized AI voice agent, which keeps on improving over time. For outbound calls, the AI agent function as a salesperson, facilitating follow-ups with customers, keeping in touch with leads, or making cold calls.
Does Simple Phones offer a demo or trial version?
Yes, Simple Phones does offer a demo. Potential users can try the service by calling the demo agent at +1 (786) 472-6102, book an appointment in a calendar, get answers to general questions, or leave a message with the Simple Phones team. Additionally, a live call can be scheduled with a real human team member for a more in-depth look at the capabilities.
Can Simple Phones be integrated with my existing customer management systems?
Yes, Simple Phones can be integrated with existing customer management systems. This integration is not restricted to popular CRM systems but also covers homemade systems. The business's back-end can be made compatible with the AI agent so that customer information can flow correctly. The team at Simple Phones also supports integration with popular tools like Zapier.
How can I access the call logs in Simple Phones?
Accessing call logs in Simple Phones is done via the user dashboard. The call logs provide a transparent record of all calls, including crucial details such as who they are from, their duration, and a transcript. Users can test their agent without calling it via a chat screen in the dashboard.
How is Simple Phones different from manual labor?
Simple Phones is different from manual labor in several respects. With 99% uptime, this AI-powered solution can handle customer calls 24/7, a task that would require substantial manpower if done manually. Moreover, Simple Phones provides 99% accuracy in understanding customer queries and delivering appropriate responses, boosting customer satisfaction. Also, it offers significant cost savings, up to 90%, compared to manual labor costs.
Can I continue using my current business phone number with Simple Phones?
Yes, you can continue to use your existing business phone number with Simple Phones. You can either arrange to forward missed calls to the number provided by Simple Phones or set up your existing number to forward all calls to the given number and let the AI agent decide how best to handle each call.
How can I use Simple Phones to book meetings?
You can use Simple Phones to book meetings via the AI agent. The process involves programming your AI agent to book appointments based on specific customer needs. This also includes advanced integration where tasks such as appointment booking are directly linked with a company's back-end or system management.
What kind of business-specific information is needed by Simple Phones to train the AI?
Simple Phones requires business-specific information to train the AI. This includes specifics about the way the business functions, the language(s) or accents it uses, its customer service scripts, common FAQs, and other unique requirements of the organization. This information is essential in generating a starter AI agent that can handle the particular needs of a business most effectively.
Does Simple Phones provide alerts to team members?
Yes, Simple Phones provides alerts to team members when necessary. Alerts can be sent through text, emails, or webhooks, notifying team members of specific customer needs or situations that require attention.
Can Simple Phones AI agent navigate through my website or FAQ documents?
Yes, the AI agent from Simple Phones has the ability to 'crawl' through your website or FAQ documents. This feature allows the AI agent to answer specific customer inquiries about content on your website or tasks directly related to the content or details of your business.
How secure is my conversation/data with Simple Phones?
While the website doesn't specify data security measures, Simple Phones should have robust security protocols in place to protect user data considering its function as an AI-driven telecommunication service. It's always good practice to inquire directly and review the privacy policy before using any service that handles sensitive data.
Can I cancel my subscription with Simple Phones at any time?
Yes, you can cancel your subscription with Simple Phones at any time. There is no commitment, allowing for flexible service usage based on specific business needs.
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