HelloCall is a conversational AI tool that provides automation for both incoming and outgoing phone calls in your customer contact center. By using a voicebot, HelloCall enables intelligent service availability 24/7, reducing costs and increasing profitability.

With HelloCall, you can respond to all your clients' inquiries promptly, solving their problems and providing assistance. The tool offers features such as call handling, appointment scheduling, call overflow management, self-service information, and common request responses.Additionally, HelloCall allows you to create and manage telephone prospecting campaigns efficiently, enabling you to call and qualify prospects and clients automatically and rapidly without any friction.

It offers lead qualification, up-selling, cross-selling, appointment setting, quality surveys, contract validation, and payment collection functionalities.Implementing HelloCall results in improved customer relations, as it enhances the availability and efficiency of your team, regardless of language barriers.

It helps to reduce the number and duration of incoming calls for your agents, prevents misdirected calls, and activates handover when calls require added value.

Ultimately, HelloCall contributes to higher customer satisfaction and Net Promoter Scores (NPS).As part of the HelloMyBot platform, HelloCall offers quick and easy integration with your business tools, including CRM systems, through APIs for personalized responses.

It also supports cross-channel conversations, beginning with a phone call and continuing via messaging. The tool leverages machine learning for continuous improvement and ensures compliance with data protection regulations (GDPR).HelloCall is recommended for call centers looking to streamline processes and support their teams, as well as for advertisers seeking new avenues for generating business.

It is suitable for any organization that requires an e-calling solution to conduct call campaigns effortlessly in any language.

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Hellocall was manually vetted by our editorial team and was first featured on July 21st 2023.

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Pros and Cons

Pros

Automates incoming/outgoing calls

24/7 service availability

Customer response automation

Call handling feature

Appointment scheduling feature

Call overflow management

Self-service info provision

Automated common inquiries response

Telephone prospecting campaigns creation

Automated call/qualify prospects/clients

Lead qualification automation

Up-selling and cross-selling features

Automated appointment setting

Quality survey feature

Contract validation feature

Automated payment collection

Improves customer relations

Reduces incoming call load/duration

Prevents misdirected calls

Activates handover for value-based calls

Enhances customer satisfaction

Increases Net Promoter Scores

Easy integration with business tools

CRM system integration

APIs for personalized responses

Cross-channel conversation support

Machine learning based enhancements

Data protection regulation compliance

Suitable for any business size

Language barrier mitigation

Cross-selling feature

Automated self-care/FAQs

Order and delivery status automation

Rich marketing tools

Quick campaign creation

Handling call overflow/peaks

Complaint automation

Automated handover activation

Improves CSAT and NPS

Quick CRM integration

Payment system integration

Contextual conversation transfer

Automated routing and call transfer

Process automation connection

Call center operations automation

Cost operation reduction

Customer satisfaction increase

Average handling time reduction

Automated campaign running

Improvement in client contact rate

Streamlining prospection processes

Effortless multilingual support

Cons

Limited language support

May misdirect calls

No multi-platform support

No freemium version

Integration complications

Unspecified GDPR compliance details

May require continuous learning

Undefined pricing structure

Unknown ease of use

Q&A

What is HelloCall?

HelloCall is a conversational AI tool that automates both incoming and outgoing phone calls in customer contact centers. It serves as an intelligent voice bot providing 24/7 service, thus reducing costs and increasing profitability. It is designed to provide prompt responses to clients' inquiries, solve their problems, and offer assistance.

How does HelloCall automate incoming and outgoing calls?

HelloCall uses an intelligent voicebot to automate incoming and outgoing calls. The voicebot is designed to handle calls efficiently, providing self-service information, managing call overflows, responding to common requests, and enabling handover when calls require added value.

What kind of services does HelloCall's voicebot offer?

HelloCall's voicebot offers services such as handling calls, scheduling appointments, managing call overflow, providing self-service information, and responding to common requests. It is also capable of setting appointments, performing lead qualification, up-selling, cross-selling, conducting quality surveys, validating contracts, and facilitating payment collections.

Can HelloCall handle call overflow situations?

Yes, HelloCall is equipped to handle call overflow situations efficiently. It manages high-call volume situations by reducing the number of and duration of incoming calls for team members.

Can HelloCall assist with appointment scheduling?

Yes, HelloCall has the capacity to assist with appointment scheduling. This feature enables clients to set appointments automatically, freeing up more time for agents to handle other essential tasks.

What type of campaign functionalities does HelloCall offer for telephone prospecting?

HelloCall offers functionalities for telephone prospecting campaigns like lead qualification, up-selling, cross-selling, appointment setting, quality surveys, contract validation, and payment collection. It facilitates efficient creation and management of these campaigns and supports automated, frictionless outreach to prospects and clients.

How can HelloCall contribute to improved customer satisfaction?

HelloCall contributes to improved customer satisfaction by ensuring prompt and efficient responses to all client inquiries. It enhances team availability, prevents misdirected calls by correctly identifying and redirecting them, and involves handover when calls require added value. The increased efficiency and availability contribute to higher customer satisfaction scores and Net Promoter Scores.

Is it possible to integrate HelloCall with my existing business tools?

Yes, HelloCall can be integrated with existing business tools, including CRM systems. It facilitates personalized responses through APIs and supports cross-channel customer conversations.

Does HelloCall ensure GDPR compliance?

Yes, HelloCall ensures compliance with data protection regulations including the General Data Protection Regulation (GDPR).

Can HelloCall support conversations across different channels?

Yes, HelloCall supports conversations across different channels. It initiates conversations with a phone call and can continue the conversation via messaging platforms, facilitating a seamless customer experience across different communication channels.

What languages are supported by HelloCall?

HelloCall supports multiple languages, making it suitable for international organizations and call centers dealing with foreign language-speaking customers.

Is HelloCall a good solution for call centers?

Yes, HelloCall is an efficient solution for call centers. It is designed to streamline processes, support their teams, and enhance their productivity. Its call handling, appointment scheduling, call overflow management, and other features are specifically tailored to meet the needs of call center operations.

Can HelloCall help with lead qualification and up-selling?

Yes, HelloCall supports lead qualification and can help in up-selling. It offers the ability to call and qualify prospects and clients automatically and rapidly without friction, effectively supporting the growth of your business.

Does HelloCall have payment collection functionalities?

Yes, HelloCall has a payment collection functionality. It's designed to facilitate automated, seamless transactions, thereby contributing to a more efficient and user-friendly donor experience.

What are the potential benefits of using HelloCall in my call center?

Benefits of using HelloCall in a call center include increased team availability, reduced number of incoming calls and their duration, prevention of misdirected calls, activation of handover when calls require added value, and higher customer satisfaction scores and Net Promoter Scores.

How does HelloCall manage handover when calls require added value?

HelloCall manages the handover when the calls require added value by transferring the call to a suitable support agent. This transfer ensures that the customer's request is not only accurately heard but also appropriately dealt with.

Does HelloCall use machine learning for continuous improvement?

Yes, HelloCall utilizes machine learning for continuous improvement. This helps the AI to learn from the interactions and responses over time, enabling it to provide better, more accurate responses and adapt to the specific needs of the business.

What is the HelloMyBot platform and how does it relate to HelloCall?

HelloMyBot platform is a comprehensive conversational AI platform, and HelloCall is a part of this suite. It allows rapid and easy integration with your existing business tools, enables cross-channel conversations, leverages machine learning for continuous improvement, and ensures compliance with GDPR.

Why is HelloCall recommended for advertisers?

HelloCall is recommended for advertisers as it creates and manages telephone prospecting campaigns efficiently, enabling automated and frictionless calling and qualification of prospects and clients. It helps to streamline the prospect outreach process and increases business opportunities.

Can HelloCall automate customer satisfaction surveys?

Yes, HelloCall has the capability of automating customer satisfaction surveys. This helps in gaining valuable insights into customers' experiences and expectations, thereby enabling improvements in product or service quality.