15,247
Sales assistance
2024-04-20
HeySam
6
Transform every account executive into a product expert.
Overview
Sales assistance#1 most recent
Most popular alternative: Oliv (17 saves)
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Recommendations
Generated by ChatGPT
HeySam is an AI Sales Engineer designed to help sales teams operate more efficiently. The tool is a supporting feature for sales representatives during calls, providing immediate assistance with technical issues or inquiries, thereby reducing the need to bring in a sales engineer for each interaction.
It focuses on boosting the productivity and confidence of account executives by allowing them to handle technical aspects of sales calls with less dependency on sales engineers.
HeySam also promotes time management by supporting sales engineers (SEs) in reclaiming substantial portion of their time which they can then utilise for qualifying deals or focusing on larger deals.
Reps can minimise the follow-up meetings as they can accomplish more in each call with HeySam's support. To use HeySam, users can simply share call transcripts, Requests for Proposals (RFPs), or other relevant sales materials, and HeySam will learn from those to provide effective support.
It provides real-time answers to customer queries during calls, reducing the need for reps to manually search for information. Furthermore, it aids representatives in generating resource-based follow-up emails, helping to streamline the sales process.HeySam also includes a feature that allows call playback and provides summaries, similar to other customer interaction analytics tools.
It takes user-data privacy seriously and keeps each customer's data separate. It is designed not to replace sales engineers, but to augment their effectiveness and efficiency.
The AI tool is conscious of its abilities and avoids 'making things up', instead preferring to express uncertainty when lacking confidence in an answer, ensuring credibility in sales calls.
It welcomes human intervention for reviewing its answers to further improve its performance.
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HeySam was manually vetted by our editorial team and was first featured on April 24th 2024.
2 alternatives to HeySam for Sales assistance
Pros and Cons
Pros
Boost reps' productivity
Increases reps' confidence
Reduces dependency on SEs
Promotes time management
Minimises follow-up meetings
Learns from shared sales materials
Real-time customer query solutions
Streamlines follow-up emails
Call playback feature
Call summaries feature
Prioritises data privacy
Customer data kept separate
Conscious of its abilities
Prefers to express uncertainty
Welcomes human intervention reviews
Assists in technical aspects
Transforms execs to experts
Saves SEs 30% time
Ensures sales pipeline momentum
One-hour training
Provides realtime answers
Simplifies resource-based email follow-ups
Expresses uncertainty feature
Doesn't replace SEs
Augments SEs' efficiency
Reps handle calls confidently
Can be trained quickly
Potential for larger deals
Can be used alongside Gong
Cons
Requires manual sharing of materials
Depends on quality of transcripts
No knowledge base integration
Cannot replace sales engineers
Uncertainty in answers
Relies on human review
Limited training options
No data shared across users
Long setup time (2 weeks)
Does not generate follow-ups automatically
Q&A
How does HeySam aid in sales calls?
HeySam aids in sales calls by providing immediate assistance with technical issues or inquiries. It provides real-time answers to customer queries during calls, thereby reducing the need for sales representatives to manually search for information. This allows them to handle technical aspects of the call with less dependence on sales engineers.
How does HeySam promote time management for sales engineers?
HeySam promotes time management for sales engineers by eliminating the need for them to be involved in every interaction. By providing technical assistance in real-time during calls, it allows sales engineers to reclaim substantial portions of their time which they can then utilise for qualifying deals or focusing on larger deals.
How does HeySam provide assistance during calls?
HeySam provides assistance during calls by giving real-time answers to customer queries. It understands the technical aspects of a product or service based on the call transcripts, Requests for Proposals (RFPs), or other sales materials shared by the users. It aids representatives in generating resource-based follow-up emails, thereby streamlining the sales process.
What materials do I need to provide to use HeySam effectively?
To use HeySam effectively, users need to share call transcripts, Requests for Proposals (RFPs), or other relevant sales materials. HeySam will learn from these materials to provide effective support during sales calls.
How does HeySam help in reducing follow-up meetings?
HeySam helps in reducing follow-up meetings by allowing sales representatives to accomplish more in each call. With its support, representatives can handle technical issues or inquiries on the spot, thereby reducing the need for follow-up meetings.
How does HeySam generate follow-up emails?
HeySam aids representatives in generating follow-up emails by providing resource-based responses. This feature simplifies the process into minutes: the representative just need to ask, highlight, and generate an email.
What does HeySam do with my sales calls transcripts or other sales materials?
HeySam uses call transcripts or other sales materials provided by users to learn and provide effective support during sales calls. It uses these materials to understand the technical aspects of a product or service and respond to customer queries in real-time. It also aids in generating responses for follow-up emails.
Does HeySam provide features similar to other customer interaction analytics tools?
Yes, HeySam does provide features similar to other customer interaction analytics tools. Apart from providing real-time technical assistance during calls, it includes a feature that allows call playback and provides summaries.
How does HeySam ensure user data privacy?
HeySam ensures user data privacy by keeping each customer's data separate. It respects user-data privacy and includes safeguards to prevent the mishandling of data.
Will HeySam replace the need for human sales engineers?
No, HeySam is designed not to replace human sales engineers. It is built to augment their effectiveness and efficiency by handling the technical aspects of sales calls, thus freeing them to focus on qualifying and closing deals.
What does it mean when HeySam expresses uncertainty in a response to a query?
When HeySam expresses uncertainty in a response to a query, it means the AI is conscious of its abilities and limitations. It avoids making things up or giving inaccurate answers, thereby preserving credibility in sales calls and reducing the risk of misinformation.
What is the process for human intervention in reviewing HeySam's responses?
The process for human intervention in reviewing HeySam's responses is aimed at continuously improving its performance. Its answers can be reviewed by humans for further training, ensuring that HeySam can provide the most accurate and helpful assistance.
How does HeySam help to transform account executives into product experts?
HeySam helps to transform account executives into product experts by allowing them to handle the technical aspects of sales calls with less dependency on sales engineers. This is made possible as HeySam learns from call transcripts, Requests for Proposals (RFPs), or other relevant sales materials and provides real-time assistance during calls.
How much time can sales engineers reclaim by using HeySam?
Sales engineers can reclaim up to 30% of their time by using HeySam. By tackling the technical aspects of sales calls, it reduces their need to be involved in every interaction, giving them more time to focus on other important tasks.
How does HeySam help in qualifying deals or focusing on larger deals?
HeySam helps in qualifying deals or focusing on larger deals by relieving sales engineers from being involved in every interaction. This allows them to focus their resources and time on those prospects that are more likely to result in larger deals.
How does HeySam assist in real-time during sales calls?
HeySam assists in real-time during sales calls by providing immediate and accurate responses to customer queries. This reduces the need for representatives to manually search for information and allows them to manage the call more efficiently.
How does HeySam streamline the sales process?
HeySam streamlines the sales process by providing real-time technical assistance during calls, reducing the need for follow-up meetings, and helping representatives generate resource-based follow-up emails. All of these work together to enhance the efficiency and productivity of the sales team.
What measures are in place to ensure HeySam doesn't make things up?
HeySam has been specifically trained not to make things up when it's not confident. It avoids risking credibility in sales calls by giving incorrect or uncertain answers. Moreover, it allows for human intervention to review and correct its answers, further reducing the chances of it giving inaccurate responses.
How can I use HeySam to improve my sales reps training?
HeySam can be utilised to improve sales reps training by using it as a practical tool for them to learn how to handle technical aspects of sales calls. It not only gives them a real-time assistant during calls but also allows them to learn by example, thereby enhancing their understanding and knowledge of the product.
How does HeySam handle technical aspects of sales calls?
HeySam handles technical aspects of sales calls by providing real-time answers to customer queries based on the call transcripts, Requests for Proposals (RFPs), or other relevant sales materials. This allows sales representatives to manage their calls with less dependence on sales engineers.
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