Tellhop is a business phone system designed for small businesses, with the aim of making them look more professional, save time, and win more business.

The tool enables businesses to automate their communications with potential and returning customers through its AI-powered features. This includes an auto-respond feature for after-hours, a business texting option, a text menu, and a website "text us" widget.

The platform is also built for specific industries, such as auto shops, HVAC services, moving services, plumbers, restaurants, food trucks, and caterers, among others.

Tellhop has several pricing plans that can cater to different business needs, starting with a basic plan with calls and texts, up to a pro plan that includes website text widgets, unlimited text menu replies, unlimited call recording, and team collaboration features.

The tool's affordability is a highlight, as it is designed to be affordable and does not require new devices. Businesses who use Tellhop reported increased revenue and lead generation, happier customers, and more efficient operations, thanks to the tool's centralized communication, triggered replies, and ability to operate from personal phones and computers.

Tellhop also promotes the fact that customers prefer texting over calling a business, citing statistics that show 89% of customers prefer texting over calling, and that 7 of 10 will switch to a business that they can text.

Additionally, Tellhop offers a demo, blog, YouTube videos, help center, and dedicated customer support to ensure businesses get the most out of their tool.

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Tellhop was manually vetted by our editorial team and was first featured on April 22nd 2023.

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Pros and Cons

Pros

Auto-respond feature

Separate personal and professional

Website 'text us' widget

Automated text menu

Industry-specific tool

Affordability

Works on personal devices

Centralized communication

Triggered replies

Customer preference for texting

Inclusive customer support

Demo available

Business texting option

Various pricing plans

Increases revenue and lead generation

Help center and blog

Offers YouTube videos

Current number porting feature

Availability of local numbers

Text engagement statistic highlighting

Statistics to support customer preference

QR codes for storefront window or truck

Business scaling without hiring

Call recording feature

Unlimited text menu replies

Team collaboration features

Transcribed voicemails

Mobile & desktop apps

Flexible call routing

Post call notes

Work contacts directory

Business texting (texts, photos, GIFs)

Team inbox for calls, texts, and voicemails

Cons

No multilingual support

No integration possibilities

Limited to specific industries

Complex pricing plans

Limited to US customers

No analytics offered

No free plan

Basic plan limitations

No specific mobile app features

Limited call recording capabilities

Q&A

What is Tellhop?

Tellhop is a smart business phone system designed to help small businesses look more professional, save time, and win more business through AI-powered automation features.

What features does Tellhop offer?

Tellhop offers many features including an auto-respond after-hours function, separate personal and professional communication options, business texting, a website 'text us' widget, and an automated text menu amongst others.

Which industries can benefit from using Tellhop?

Industries like auto shops & dealers, HVAC services, moving services, plumbers, restaurants, food trucks, & caterers, roofers, spas & salons, tree trimmers & landscapers can benefit from using Tellhop.

Can I automate communications with my customers using Tellhop?

Yes, businesses can automate their communicating with potential and returning customers using Tellhop's feature-rich platform.

What are the pricing options for Tellhop?

Tellhop offers several pricing plans to cater to different needs starting with a basic plan that provides calls and texts, up to an advanced plan that includes website text widgets, unlimited text menu replies, unlimited call recording, team collaboration features and more.

Is Tellhop affordable for small businesses?

Tellhop is affordable for small businesses. Their plans vary in prices based on the features provided to cater to a wide range of business needs.

Do I need any new devices to use Tellhop?

No, you do not require new devices to use Tellhop. The tool allows you to operate from personal phones and computers.

Can Tellhop influence my revenue and lead generation?

Tellhop can positively influence your revenue and lead generation. Customers have reported a 34% increase in sales in the first three months due to instant engagement with potential and returning customers.

Can Tellhop help make my operations more efficient?

Tellhop can help make your operations more efficient. The centralized communication, triggered replies, and ability to operate from personal devices can save an average of 40 hours a month.

How can Tellhop enhance my customers' experiences?

Tellhop can enhance customer experiences by allowing them to communicate with your business via text. This meets today's customers where they are, and they appreciate the flexibility of being able to book, buy and get information without having to call.

Does Tellhop offer any customer support resources?

Yes, Tellhop offers white glove onboarding and dedicated customer support that you can avail through email, text, or call based on your preference.

How does the auto-respond feature work on Tellhop?

The auto-respond after-hours feature on Tellhop helps businesses automatically respond to customer queries outside their operating hours to ensure no customer queries are left unattended.

Can Tellhop separate my personal and business communications?

Yes, Tellhop has a feature that enables the separation of personal and professional communications, helping businesses maintain a balance between personal and work life.

Is there a business texting option with Tellhop?

Yes, business texting is one of the many services provided by Tellhop. It allows businesses to continue the conversation with customers through a channel that has a 98% response rate.

Can I embed a 'Text us' widget on my website through Tellhop?

Yes, you can embed a 'text us' widget on your website through Tellhop. Their 'text us' website widget helps to increase the conversion of website leads.

Does the tool provide an automated text menu?

Yes, Tellhop provides an automated text menu which can be designed as per your business's needs.

What's the difference between basic and premium plans of Tellhop?

The basic plan of Tellhop comes with calls and texts along with basic auto text replies, whereas premium plans offer more features like unlimited calls & texts, advanced text menu replies, call recording, unlimited text menu replies, a website text widget etc.

Can I use my current number with Tellhop?

Yes, Tellhop allows you to either get a new local number or use your existing one.

Does Tellhop offer a demo before I make a decision?

Yes, Tellhop offers a demo to prospective users to ensure they understand all the features and benefits of the tool before making a purchase decision.

Are there any success stories or case studies available for businesses using Tellhop?

Tellhop has reported that businesses using their system have seen an average increase in sales by 34% in the first three months and that their 'text us' website widget increases website lead conversions by over 200%.