Sayl.ai is an AI-powered tool that provides marketing and sales automation through WhatsApp. This tool is designed to upgrade the customer service experience from basic chatbots to an AI-driven platform that handles 80% of customer queries, thus freeing up support teams to concentrate on more complex issues.

It offers multiple distinct features including AI Sales Agent, AI Support Agent, AI Copywriter, and Support Co-Pilot. These features seamlessly guide customers through their purchase journeys, offering personalized recommendations and handling customer support queries.

With Sayl.ai, companies can also automate post-purchase notifications and updates such as cart recovery, order confirmation, COD confirmation, order cancellation, order fulfillment, in-transit, out for delivery, and delivered notifications.

Additionally, it enables businesses to direct customers into their WhatsApp sales funnels through various channels. Integrating seamlessly with over 30+ plug and play native apps, Sayl.ai simplifies the process of adding AI capabilities to a business's marketing and customer support operations.

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Sayl was manually vetted by our editorial team and was first featured on March 9th 2024.

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Pros and Cons

Pros

Marketing automation on WhatsApp

WhatsApp sales automation

80% customer query handling

Support Co-Pilot feature

Automated post-purchase notifications

Cart recovery automation

Order confirmation automation

COD confirmation automation

Order cancellation automation

Order fulfillment automation

In-transit notification automation

Out for delivery notification automation

Trackable WhatsApp sales funnels

30+ native app integrations

Supports sales and marketing

Provides personalized recommendations

Facilitates seamless product discovery

24x7 customer support

Generates readymade responses

Optimised for WhatsApp content

Effective ad budget utilization

User acquisition via ad-click

Auto assigning chats

Pre-made canned responses

Agent dashboard feature

Escalated conversation handling

Integration with Shopify

Integration with WooCommerce

Integration with Razorpay

Integration with Cashfree

Integration with Payu

Integration with Freshworks

Integration with UniCommerce

Cons

Limited to WhatsApp

Doesn't support all languages

Potential privacy issues

Dependent on WhatsApp updates

Limited app integrations

Restricted to iOS, Android

No Desktop version

Limited post-purchase automations

Complex setup for non-technical users

Q&A

What is Sayl Sayl.ai?

Sayl.ai is an AI-powered tool that specializes in providing marketing and sales automation through WhatsApp. It serves to enhance the customer service experience by migrating from basic chatbots to an AI-driven platform capable of managing 80% of customer inquiries, enabling support teams to focus on more complex issues.

What distinguishes Sayl.ai from basic chatbots?

Unlike basic chatbots, Sayl.ai is powered by Artificial Intelligence. It handles 80% of customer inquiries, allowing support teams to focus on intricate issues. It also offers a range of unique features such as AI Sales Agent, AI Support Agent, AI Copywriter, and Support Co-Pilot, which efficiently guide customers through their purchase journeys.

What key features does Sayl.ai offer for marketing and sales automation?

Sayl.ai offers distinct features including an AI Sales Agent, AI Support Agent, AI Copywriter, and Support Co-Pilot. These services guide customers throughout their purchase journeys, providing personalized recommendations and managing customer support inquiries. Moreover, Sayl.ai allows companies to automate post-purchase notifications/updates like cart recovery, order confirmation, COD confirmation, order cancellation, order fulfillment, and delivery status notifications.

How does the AI Sales Agent on Sayl.ai work?

The AI Sales Agent on Sayl.ai works as a virtual assistant for shoppers, enabling seamless product discovery and delivering personalized purchase recommendations. It guides customers through their purchase journeys, significantly enhancing the shopper's experience.

Can Sayl.ai's AI Support Agent handle most customer queries?

Yes, Sayl.ai's AI Support Agent is designed to handle 80% of customer support queries. This helps free up the manual support team for more complex issues, boosting efficiency and customer satisfaction.

What does the AI Copywriter on Sayl.ai do?

The AI Copywriter on Sayl.ai is a GPT-powered engine optimized for crafting WhatsApp-based marketing and sales ad copies. It works by simply taking user preferences and generating engaging, result-oriented ad copies for businesses.

What is the role of the Support Co-Pilot in Sayl.ai?

The Support Co-Pilot on Sayl.ai has a dual role. It aids in composing, optimizing, and summarizing. This helps in reducing agent training costs by generating ready-made responses. Moreover, it also aids in summarizing key points in conversations with customers.

How does Sayl.ai automate post-purchase notifications and updates?

Sayl.ai automates post-purchase notifications and updates by enabling automatic WhatsApp notifications for real-time order and shipping status updates. Customers get real-time notifications on cart recovery, order confirmation, COD confirmation, order cancellation, order fulfillment, and delivery status.

What is the process of directing customers into WhatsApp sales funnels through Sayl.ai?

Users can direct customers into their WhatsApp sales funnels through various channels including a chat widget on their website, Facebook and Instagram ads that Click to WhatsApp, or lead-in links posted by influencers. This way, Sayl.ai enhances the use of WhatsApp as a sales funnel.

What native apps can Sayl.ai integrate with?

Sayl.ai can integrate seamlessly with over 30+ plug and play native apps, enhancing the experience and making it easy to add AI functionality to a business's marketing and customer support operations.

How does Sayl.ai supercharge e-commerce on WhatsApp?

Sayl.ai supercharges e-commerce on WhatsApp by automating 80% of sales and support efforts through its GPT-powered conversational AI agent. It allows businesses to provide a personalized AI sales and support service tailored for their D2C brand.

Which D2C brands use Sayl.ai?

Sayl.ai is trusted by over 100 Direct-to-Customer (D2C) brands. Some of these brands include Sirona, FLO, 91, Araku, Hotchaai, Souled Store, Momsco, Doki, MyGlamm, My Muse, Josmo, StBotanica, Hunnit, Melblok, July, Spicta, Natch, LoveCo, and more.

Can Sayl.ai help with WhatsApp commerce?

Yes, Sayl.ai and their partner Shiprocket have collaborated to elevate WhatsApp commerce, helping businesses streamline their sales and support processes, improve customer experience, and drive growth using WhatsApp as a sales and communication platform.

What is the experience of brands who have used Sayl.ai?

Brands that have used Sayl.ai have reported significant improvements in their efficiency. They mention that the AI-powered WhatsApp bots have boosted productivity and allowed their agents to focus on critical issues. The automated WhatsApp order update messages, integrated with their platforms, have led to noticeable improvements in their re-order rates.

How does Sayl.ai help with customer service automation on WhatsApp?

Sayl.ai helps with customer service automation on WhatsApp by deploying an AI Support Agent that handles 80% of customer support queries. It also auto assigns chats to agents and leverages AI to generate ready-made responses for agents, reducing training costs and improving response times.

What are the use cases of Sayl.ai's AI Support Agent and Sales Agent?

The AI Support Agent on Sayl.ai handles 80% of customer support queries, freeing up the support team for complex issues. The AI Sales Agent helps guide customers through purchase journeys, enabling seamless product discovery, and delivering personalized purchase recommendations. The two features combined significantly enhance the customers' purchase journey and experience.

How does Sayl.ai assist with sales and marketing automation for e-commerce?

Sayl.ai assists with sales and marketing automation for e-commerce by providing AI-powered assistance for marketing and sales on WhatsApp. It supercharges e-commerce by providing personalized AI sales and support services tailored for each brand and enabling seamless product discovery and personalized purchase recommendations.

Can Sayl.ai handle order confirmation and delivery notifications via WhatsApp?

Yes, Sayl.ai can handle order confirmation and delivery notifications via WhatsApp. It can automate real-time order and shipping status updates such as order confirmation, COD confirmation, order cancellation, order fulfillment, in-transit, out for delivery, and delivery confirmation.

Can Sayl.ai help reduce my customer service team training costs?

Yes, Sayl.ai can help reduce your customer service team training costs. By leveraging AI, Sayl.ai can generate ready-made responses for agents and help in summarizing important points in conversations with customers, reducing the need for extensive agent training.

What are the pricing options for using Sayl.ai?

IDK