AI-powered customer service for ecommerce stores.

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July 29, 2023

Conversagent

Australia Clevertar Customer engagement

2,977

5.0(1)

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AI-powered customer service for ecommerce stores.

AI Customer Service Ecommerce Assistance Shopify Integration Automated Responses conversation-AI Sales ConversionFree + from $19/mo

Overview

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Conversagent is an AI-powered shopping assistant built for E-commerce platforms.
Operating 24/7, it acts like an in-store sales representative, guiding customers through their shopping journey, recommending products, and driving purchase decisions. Merchants using Conversagent see conversion rates of around 20%, which is comparable to in-store experiences.

With features like direct add-to-cart from chat and expandable chat windows Conversagent makes online shopping faster and more seamless and reduces cart abandonment while boosting average order value. It handles all types of questions—from product enquiries to order tracking—cutting support overhead and freeing your team to focus on higher-value work and enabling scalability.

The agent communicates in a natural, human-like style that aligns with your brand’s tone, and can engage with customers in multiple languages. It is fully customisable, with new chat themes, icon styles, and “thinking” animations to match your brand’s look and feel.

Merchants now also have enhanced insights, including the ability to export conversation histories as CSV files for advanced reporting and integration with other business tools. Email form capture allows for collecting customer emails if directed, making follow-ups and marketing campaigns easier than ever.

Meet Eva, your intelligent personal assistant that lives within the Conversagent dashboard. Eva guides you step-by-step through setup, answers questions in real-time, suggests best practices, and highlights tools you might not have discovered, making onboarding, optimisation, and daily management effortless.

While Conversagent integrates seamlessly with Shopify stores in one click, it can also be deployed on other platforms. Simply reach out to the team for a quick custom-built integration tailored to your store’s needs.

We’re constantly evolving—check out the full product updates on the official conversagent website.

Key Features

Personalised Recommendations
Add To Cart Feature From Chat Window
Available 24/7
Fully Customizable To Your Brand
Multi Language Support
Eva: Guides Setup, Optimises Chats, Supports.

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ConversagentInitial

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Initial release

June 29, 2023

Initial release of Conversagent.

Author

Marshall Cowan

@marshallcowan

Company

Clevertar

🇦🇺 Australia

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1 tool

Beginner

Joined: March 2025

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$19/month

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21 days

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Customer engagement Conversagent

Australia Clevertar Customer engagement

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5.0(1)

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Pros and Cons

Pros

24/7 automated assistance

Multi language support

Cut support cost

Increased sales conversion rates

Minimizes cart abandonment

Increase AOV

Real-time customer engagement

Custom intergrations

Store-specific responses

Limits risk of inaccurate answers

Does not process personal data

Streamlined shopping experience

Constant customer support

Easy installation process

Requires no code for setup

View 10 more pros

Cons

Ongoing optimisation recommended

Operates online

Pricing based on 'conversations'

No IOS or Android app

Can't make coffee

Q&A

What is Conversagent?

Lakmi Peiris

🛠️ 1 tool

wrote:

Conversagent is an AI-powered app developed by Clevertar. It operates as a 24/7 shopping assistant to enhance customer service and improve sales conversion rates in ecommerce.

How does Conversagent enhance the customer service on my Shopify store?

Conversagent enhances the customer service on your Shopify store by offering round-the-clock automated assistance. It answers customer queries directly from the product page, eliminating the need for manual searching. With AI-powered technology, it engages customers with personalized content while avoiding inaccurate or irrelevant answers, making the shopping experience smoother and more responsive.

What is the role of Conversagent in sales conversion on my Shopify store?

Conversagent boosts sales conversion on your Shopify store by engaging with customers in real time. By providing immediate, personalized responses to customer inquiries, it fosters potential customer interest and reduces the need for manual support. This swift interaction helps capture sales that might otherwise be missed.

How does Conversagent work round the clock?

Conversagent operates round the clock, thanks to AI technology. It uses GPT4 to auto-generate tailored responses any time of the day or night, ensuring customers receive immediate support whenever they need it.

How does Conversagent provide direct answers to customer queries?

Conversagent provides direct answers to customer queries by creating a library of your store products and information. Using advanced GPT4 AI, it searches this library for relevant answers to customer questions, providing a streamlined experience and eliminating the need for customers to search manually.

How does Conversagent help in reducing cart abandonment?

Conversagent reduces cart abandonment by providing real-time, personalized interaction. The AI-powered chat engages customers as they navigate the store, answering their queries and doubts, thus keeping them engaged and less likely to abandon their cart.

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What kind of technology does Conversagent use?

Conversagent uses advanced GPT4 technology, the latest from OpenAI. This AI allows Conversagent to generate tailored responses according to the customer's unique needs and queries. It operates using a library of your store products and information, ensuring responses are directly relevant to your merchandise.

How does Conversagent ensure the accuracy of its responses?

Conversagent ensures the accuracy of its responses by limiting itself to the content of your store. It creates a library of your store products and information, and then uses this library to answer customer queries. It only answers questions it can confidently respond to, thus minimizing the risk of 'hallucinations' or irrelevant answers.

Does Conversagent process any personal data of store visitors or customers?

No, according to Clevertar's privacy policy, Conversagent does not process any personal data associated with your store visitors or customers.

What is Conversagent's pricing plan based on?

Conversagent's pricing plan is based on 'conversations', not the number of messages sent. Each interaction between a customer and the chatbot on different pages counts as a single conversation. This pricing strategy is designed with the merchant's interests in mind.

Can anyone install Conversagent on their Shopify store or does it require coding knowledge?

Conversagent does not require any coding knowledge for installation. It offers a simple setup process with no coding requirements, allowing anyone to install it on their Shopify store.

How often should I sync the app with the store content?

You should sync the app with the store content whenever changes are made to the store, such as adding or removing products, changing product descriptions, adding new blogs, promotions, etc. Once the changes are made, open the Conversagent dashboard and select the green 'Resync Content' button in the top right-hand corner. This will train Conversagent on the store updates.

What is the auto-sync feature in Conversagent?

The auto-sync feature is part of Conversagent's planned updates. Once available, it will automatically sync the app with store content, eliminating the need for manual syncing.

Does Conversagent work with Shopify themes other than 2.0?

If your theme is a Shopify 1.0 theme, Conversagent can still work. However, the chat interface will need to be added via the App Embeds section. The floating chat interface version of Conversagent will then appear on every page using the theme the app has been enabled for.

How does Conversagent utilize GPT4 to generate friendly and tailored responses?

GPT4, the latest technology from OpenAI, powers Conversagent to generate friendly and tailored responses. The app syncs with your store content to understand the range of products and information available. GPT4 leverages this library to produce personalized responses based on each customer's unique queries.

Can Conversagent provide assistance to customers if my store's content is not sufficiently detailed?

To ensure optimal functioning, Conversagent needs sufficient store content that addresses common customer queries. This could include FAQs, product descriptions, store policies, blog posts, and more. If the content is not sufficiently detailed, the quality and accuracy of Conversagent's assistance could be significantly affected.

Can I install Conversagent on platforms other than Shopify?

Lakmi Peiris

🛠️ 1 tool

wrote:

Yes ! just reach out to the team to enable a custom integration to your store.

Can Conversagent work outside of business hours to assist customers?

Yes, Conversagent operates outside of business hours. It offers round-the-clock automated assistance, ensuring that customers receive support whenever they require it, regardless of the time.

How does Conversagent help in increasing the engagement of my store?

Using cutting-edge GPT4 technology, Conversagent generates personalized content and engages customers in real-time conversation. This engagement keeps customers on the site longer, improving the chances of a purchase and thus increasing store engagement.

How do I sign up for the Beta Partner program for Conversagent?

You can sign up for the Beta Partner program for Conversagent by filling out the form available on their website. If you sign up before the end of July, you will have free access to the Conversagent GROW plan in 2023.

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