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Overview
Tekst is an AI-driven platform designed to empower businesses by structuring and enhancing their communication management. It provides a suite of features designed to facilitate seamless and effective handling of emails, tickets, and other business conversations.
'Insights' is one of the core features, providing an overview and analytic metrics on all communication across the organization, facilitating informed decisions and workflow optimization.
'Automation' is another key feature, which uses historical data to analyze messages, enrich them with tags, reroute to the right inbox, and automate responses, which helps in reducing manual task time.
The platform also adds structure to individual mailboxes, aiding employees to better prioritize and bundle tasks, which can free up more time for high value work.
Tekst also provides seamless software integration with multiple platforms such as SAP, Salesforce, Microsoft Dynamics 365, Microsoft Outlook, and Zendesk.
It takes pride in being secure and compliant, ensuring information is always encrypted and data storage is avoided. Teksts implementation process is swift and frictionless and it supports multiple languages for global operation.
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AI Voice and Text Agents with No-CodeJohn Griffith🙏 59 karmaJun 16, 2024@GPT TrainerGPT Trainer is run by a highly responsive management team and support staff. Questions are answered quickly, feature requests are incorporated quickly. We have multiple chatbots that are live with GPT Traner, including for Healthcare, hospitality and solar energy providers. We highly recommend for both value and quality. -
Real-time support & sales via messaging platforms.WhatsApp and Messenger integrations don't work very well. Support team is very sporadic. Still couldn't get it to work consistently despite best effort to fix. -
AI-powered live chat for better customer support. -
From Ticket Backlog to Instant Answers Powered by AI -
Automated ecommerce customer support. -
AI for support ops that drown in repetitive tickets.We taught the AI to doubt itself. Resolution rate across live customers went from 74% to 85%. CoSupport AI 2.0, line by line: – How it thinks: answers in one pass became searches, checks, re-checks. The agent questions its own first draft before your customer ever sees it – What it can do: reads and replies became reads, replies, acts. Refunds issued, orders updated, subscriptions cancelled, with no agent touching the ticket – Why it answered: black box became a decision log on every reply. Your team can audit any answer in about 10 seconds – Where it looks: 7 knowledge sources per ticket became 15 – Out of the box: Shopify and Stripe work from day one Everything changed except the deal. Start a pilot with 1000 free AI responses, we put the KPI in writing: 60% AI resolution by day 60. The agent misses the target, you pay nothing.
