Customer support 08 Feb 2018
Automated eCommerce customer support.

Generated by ChatGPT
DigitalGenius is an AI-powered eCommerce platform that uses Conversational and Generative AI to automatically resolve customer service queries, and answer pre-purchase questions. It is built specifically for eCommerce and retail businesses and deflects repetitive queries away from customer service agents, allowing them to focus on more complex issues and ensuring customers get an answer faster.

DigitalGenius can answer questions across any text-based channel including email, chat, social media and SMS, and is used by companies such as On Running, Brooks Brothers, Emma Sleep, G-Star Raw, Skullcandy, and Quiksilver.

The platform integrates with eCommerce, helpdesk and carrier systems such as Zendesk, Freshdesk, Salesforce Commerce Cloud, Shopify and others. It comes with a built-in dashboard for analytics and reporting. It is customizable to match the brand of the business and is multi-lingual and cross-channel.

Retailers who use DigitalGenius can automatically resolve “Where Is My Order”, returns, refunds, product advice, product recommendations, FAQ, damaged or missing items and many other tickets without any human involvement. This allows customers to get answers 24 hours a day, and helps customer service agents to focus on more complex issues.

Benefits of using DigitalGenius include: improved Customer Satisfaction, reduced ticket resolution time, customer wait time, and fully automated ticket resolutions. They can also see the pre-purchase journey improved with product advice (e.g. sizing and fit), product recommendations (e.g. the right product for a particular use), and FAQ answering (e.g. do you ship to my location).

The platform offers a fully managed implementation with support from product experts. DigitalGenius is an AI solution that learns and evolves from every interaction within the customer network to provide seamless customer experience.
DigitalGenius was manually vetted by our editorial team and was first featured on March 28th 2023.
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Pros and Cons


Automates customer service processes
Enhances customer experience
Reduces operational costs
Built for eCommerce businesses
Text recognition technology
60+ pre-built eCommerce use cases
Integrates with carrier systems
Dashboard for analytics and reports
Customizable to match brand
Cross-channel functionality
Automatic responses for common queries
Proactively identifies customer issues
Built for quicker resolutions
Contributes to improved CSAT scores
Updates courier, CRM and CMS
Handles order-related queries
Aids in order cancellation
Implemented by renowned companies
Fully managed implementation
Support from product experts
Evolves with every interaction
Focus on customer retention
Faster response times
Out-of-the-box eCommerce integrations
Handles multiple customer service processes
Fast first response time
Provides 24/7 availability
Ensures high accuracy in automated answers


Limited to eCommerce and retail
Requires integration with systems
Limited pre-built eCommerce use-cases
Manual customization required
May not support all languages
May not cover all channels
Limited image-text recognition capabilities
Exclusively for customer service automation
May have complex implementation process


What is DigitalGenius?
How does DigitalGenius use AI in eCommerce customer service?
What features does DigitalGenius offer for eCommerce businesses?
What are some specific use cases for DigitalGenius in eCommerce?
Does DigitalGenius provide analytics and reporting?
Can I customize DigitalGenius to match my brand?
Is DigitalGenius multilingual and cross-channel?
Can DigitalGenius handle order-related queries?
Does DigitalGenius improve customer service response times?
Has DigitalGenius been used by well-known companies?
How does DigitalGenius improve CSAT scores?
Does DigitalGenius offer full implementation support?
How does DigitalGenius learn and evolve with customer interactions?
Does DigitalGenius have a built-in dashboard?
Does DigitalGenius support image and text recognition?
What type of integrations does DigitalGenius offer?
Can I see a demo of DigitalGenius before purchase?
What is the average reduction in resolution time with DigitalGenius?
Is there a free automation analysis available with DigitalGenius?
How do I book a demo with DigitalGenius?

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