Automate support with AI: 90,000 requests per minute.

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April 9, 2024

Hoory

United States Soft Construct Customer support

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Automate support with AI: 90,000 requests per minute.

Conversational AI Customer Support AI Assistant Automated Task Execution User Intent Understanding Workflow ManagementFree + from $6/mo

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Overview

Hoory AI is a conversational AI platform designed to automate customer support functions. As an AI assistant, it precisely understands user intent to facilitate improved communication and resolutions.

Hoory AI aims to address high-volume queries and ensure expedient responses. The platform features include an Omni-Channel Inbox that centralizes user interactions and Workflow Management that allows the definition of rules and execution of automated tasks to enhance workflow efficiency.

It also provides Macros which enable the design and execution of personalized action sequences. Communication features facilitate agent collaboration through canned responses, private notes, and mentions.

The Team feature assists in joint tackling of support challenges, and in tracking team activity, while reducing manual workload. Additionally, the platform provides an 'Embed Widget' feature that helps create pre-chat forms, customize widgets, and add collaborators.

The AI capabilities of Hoory also include knowledge-based training, GPT integrations, and AI-driven assistance. For insights and data analysis, the platform offers specialized reports providing deeper understanding of customer behavior.

Hoory AI allows integrations and is available on both Apple and Android platforms.

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September 28, 2020

Initial release of Hoory.

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Organization Soft Construct 🇺🇸 United States

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Customer support Hoory

United States Soft Construct Customer support

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Pros and Cons

Pros

Automates customer support

Understands user intent

High-volume query handling

Rapid response delivery

Omni-Channel Inbox feature

Workflow Management capabilities

Macros for personalized sequences

Communication features for collaboration

Team feature for support challenges

Automated task execution

User interaction centralization

Embed Widget creation

Knowledge-based training

GPT integrations

Detailed customer behavior reports

Allows integration with platforms

Available on Apple and Android

Pre-chat form creation

Widget customization

Agents can add collaborators

Handles 90,000 requests per minute

Private notes and mentions for agents

Manual workload reduction

Can handle user queries through GPT

Reports provide deep visibility

Multi-channel customer interaction centralization

Supports over 100 languages

Enhances agent efficiency

Improves customer satisfaction rate

Offers support cost reduction

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Cons

Requires frequent knowledge-based training

No multilingual support mentioned

Basic workflow automation-oriented

No sentiment analysis feature

Lacks advanced integrations

Limited reports and analysis

Dependent on canned responses

View 2 more cons

Q&A

What exactly is Hoory AI and what does it do?

Hoory AI is a conversational AI platform designed to automate customer support functions. It is a fully-featured artificial assistant that carries out various tasks including understanding user intent, handling high-volume queries, and ensuring quick resolutions. Hoory AI provides several features like an Omni-Channel Inbox for unifying user interactions, Workflow Management for defining rules and execution of automated tasks, and Macros for designing and executing personalized action sequences. The tool also facilitates agent collaboration, team coordination, and even customizes pre-chat forms and widgets using an 'Embed Widget' feature. Other key features include knowledge-based training, GPT integrations, and AI-driven assistance. For data insights, Hoory AI provides specialized reports for a better understanding of customer behavior.

How does Hoory AI understand and interpret user intent?

Hoory AI understands and interprets user intent through a combination of rule-based and knowledge-based AI capabilities. The rule-based AI assistant follows a structured approach, using dynamic flow charts to guide user interactions. The knowledge-based AI assistant utilizes Language Model (LLM) technology to provide sharp, context-savvy responses to user queries. Both methods are geared towards understanding the underlying intent of user queries and facilitating effective, precise interactions.

How is Hoory AI able to address high-volume queries quickly?

Handling high-volume queries quickly is one of the primary features of Hoory AI. It accomplishes this task by leveraging its AI assistant superpowers. Hoory AI also uses GPT (Generative Pre-trained Transformer) for handling customer queries, ensuring quick resolutions. It is highly scalable and is specifically designed to work at high efficiency, even under significant demand.

What is the Omni-Channel Inbox feature in Hoory AI and how does it work?

The Omni-Channel Inbox feature in Hoory AI allows businesses to centralize user interactions from multiple channels into a single, unified inbox. The primary goal is to increase customer reach and streamline communication processes. This centralization helps support agents respond effectively to customer queries from multiple sources in a unified manner, thus facilitating efficient customer support.

How does the Workflow Management feature in Hoory AI work?

The Workflow Management feature in Hoory AI allows support teams to define rules and execute automated tasks aimed at improving workflow efficiency. It helps in streamlining repetitive tasks, saving time and reducing the risk of errors. This feature aids in swift resolution and aids in managing customer queries across various channels.

What are Macros in Hoory AI and how can they be beneficial?

Macros in Hoory AI enable the design and execution of personalized action sequences. These sequences are executed with a single click, allowing support agents to automate certain actions and thus handle customer queries more efficiently. Macros can help save time, automate recurring tasks, and improve the overall response rate to customer inquiries.

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How can agents collaborate using Hoory AI's communication features?

Hoory AI's communication features facilitate agent collaboration through the use of canned responses, private notes, and mentions. These tools promote private collaboration among support agents and enhance team coordination. The combined use of these features aids in joint tackling of support challenges and enables teams to work more efficiently while dealing with support tasks or customer queries.

What is the 'Embed Widget' feature in Hoory AI and how can I use it?

The 'Embed Widget' feature in Hoory AI provides the functionality to create pre-chat forms, customize widgets, and add collaborators. It offers customization capabilities that enable businesses to mould the look and feel of the communication tools to align with their own branding. More importantly, it gives the opportunity to collect preliminary information from customers before the actual interaction begins, facilitating targeted and effective communication.

How can the Team feature in Hoory AI assist with handling support challenges?

Hoory AI's Team feature assists in collaboratively tackling support challenges. It allows tracking of team activity, aids in eliminating manual workloads, and enhances team performance. By using the Team feature, support agents can work together to solve customer queries, thereby improving the team's overall efficiency and productivity.

How does the knowledge-based training aspect of Hoory AI work?

The knowledge-based training aspect of Hoory AI works by using Language Model (LLM) technology. This technology allows the AI assistant to provide sharp, context-savvy responses to user queries. The better the knowledge base, the better will be the AI assistant's ability to understand and respond aptly to the user's queries. This feature helps in training the AI assistant efficiently and improving the customer support experience.

What are the GPT integrations in Hoory AI?

GPT (Generative Pre-trained Transformer) integrations in Hoory AI help in handling customer queries. The use of this advanced language understanding model boosts Hoory AI's ability to interpret and respond to customer inquiries in an effective and meaningful way. This allows businesses to leverage advanced AI technology for driving enhanced customer support operations.

How does Hoory AI provide AI-driven assistance?

Hoory AI provides AI-driven assistance by embracing various AI technologies. These include rule-based and knowledge-based AI assistants which leverage dynamic flow charts and Language Model (LLM) technology, respectively, to guide the user interactions effectively. By using GPT integrations, Hoory AI also ensures quick resolutions to user queries. The AI-driven assistance aims to provide meaningful and context-apt responses to customers at scale.

What kind of reports and insights can Hoory AI provide?

Hoory AI provides specialized reports for a deeper understanding of customer behavior. These reports offer actionable insights into support operations and can play a crucial role in improving your customer support strategy. From the user interaction data, Hoory AI generates analytical reports, allowing businesses to measure and enhance their customer support effectiveness.

Is Hoory AI available on both Apple and Android platforms?

Yes, Hoory AI is available on both Apple and Android platforms. Users can download Hoory apps from the Apple App Store and Google Play Store, respectively.

How can I integrate Hoory AI with other software?

Unfortunately, the specific mechanism of integrating Hoory AI with other software has not been provided on their website.

What is the AI Superpowers feature in Hoory AI?

The AI Superpowers feature in Hoory AI encompasses the ability of the AI assistant to handle high-volume queries and ensure quick resolutions. These superpowers stem from the use of GPT (Generative Pretrained Transformer), a state-of-the-art language model that helps the AI assistant in handling customer queries effectively. Additionally, Hoory AI is equipped with knowledge-based training abilities providing further strength to these superpowers.

How can Hoory AI help automate support processes?

Hoory AI helps automate support processes through various features. Using its Omni-Channel Inbox, it centralizes user interactions across different channels. Workflow Management allows the execution of automated tasks improving workflow efficiency. The Macros feature allows creation of personalized action sequences that can be executed with a single click. The platform also enables agent collaboration and team coordination, reducing manual workload. Furthermore, through its AI Superpowers, which includes GPT integrations and AI-driven assistance, it ensures expedited response rates and improved customer support.

What kind of support can I expect from Hoory AI in terms of handling customer requests?

Hoory AI, as a conversational AI assistant, is designed to automate the handling of customer requests at scale. Its AI Superpowers feature aids in addressing high-volume queries and ensuring quick resolutions. It offers an Omni-Channel Inbox to handle interactions from diverse channels, Workflow Management to automate tasks, and Macros for personalized action sequences. These combined features enable efficient and speedy resolution of customer requests.

How does Hoory AI enable effortless management of conversations?

Hoory AI enables effortless management of conversations through its Omni-Channel Inbox and conversation-centric features. With the Omni-Channel Inbox, all user interactions from various channels can be centralized, allowing businesses to manage all communications from a single place. Additionally, workflow automations and the use of Macros to handle repeated action sequences save time and resources, making the management of conversations significantly easier.

What does Hoory AI's pricing model look like?

Information about Hoory AI's pricing model is not available on their website.

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