Superseek provides a GPT ChatGPT-powered AI assistant that can be customized and embedded on your website for customer service and support. The tool uses your content to train the AI, ensuring precision and alignment with your business' brand.

This AI tool can handle a wide range of customer queries instantly and, when necessary, can seamlessly transfer complex queries to human support teams.

Multilingual compatibility ensures communication in over 95 languages and automatic content syncing helps keep answers relevant pertaining to your product or service.

The AI assistant can also capture leads through timely presented forms. It provides an intuitive no-code interface to customize the AI's role, personality, and branding to perfectly blend with your business.

The platform connects to all types of content including websites, knowledge bases, and documents. Superseek is also equipped with answer correction features allowing for on-the-fly modulation of AI responses, ensuring accurate information dissemination.

The tool also includes functionality to set up human handoff or routing rules.

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Superseek was manually vetted by our editorial team and was first featured on April 29th 2024.

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Pros and Cons

Pros

Embedded on website

Uses your content to train

Aligns with your business' brand

Handles range of customer queries

Transfers complex queries to human support

Supports over 95 languages

Automatic content syncing

Lead capture

Intuitive no-code interface

Connects to websites, knowledge bases, documents

Answer correction features

Processes human handoff or routing rules

Multilingual responses

Constant content updates

75% query resolution

Guided customer routing

No coding required

Automatic content syncs

Capture leads with forms

Real-time answer corrections

Embeddable chatbot

Leads to improved customer service

Ability to add various content

Content auto-syncing

Embedded on multiple websites

Immediate text extraction from documents

Accurate product-specific answers

Removes 'Powered by Superseek'

API access

Conversation history

Custom branding

Various pricing plans

Free plan available

Content is strictly secure

Supports non-English websites

Cancel anytime

Manual content sync available

Ensure accurate answer generation

Works with GPT-3.5 & GPT-4

Cons

Charged more for GPT-4

Dependent on your content

Documents limited to PDFs

Auto-sync frequency varies with plan

Requires manual content syncing

Answer corrections must be manually applied

Possible compatibility issues with non-English content

Q&A

What is Superseek?

Superseek is a platform that provides a customizable ChatGPT-powered AI assistant for your website. This AI assistant, trained on your content, can handle customer service and support needs like resolving customer queries, transferring complex queries to human support teams, and capturing leads with forms. It allows you to customize the AI's role, personality, and branding to align with your business. Additionally, Superseek offers features like automatic content syncing, answer correction, human handoff, and routing rules setup.

How does Superseek use my website's content?

Superseek uses the content of your website as a training ground for its AI. This process ensures that the AI is aligned with your brand and provides accurate and relevant responses. The AI is also updated automatically to ensure that its responses remain relevant as your content evolves or changes.

Can Superseek handle a wide range of customer queries?

Yes, Superseek's AI assistant is capable of addressing a wide range of customer queries. The knowledge used to answer questions is extracted from your content, making it knowledgeable about your product or service. If a query is beyond its capabilities, it is designed to seamlessly transfer the task to your human support teams.

What languages does Superseek support?

Superseek supports over 95 languages, making it capable of handling customer queries coming from a wide range of linguistic backgrounds. This multilingual proficiency enables it to communicate effectively with customers around the globe.

Can Superseek transfer complex queries to human teams?

Yes, Superseek is designed to smoothly transfer complex queries that require human intervention to your human support teams. This feature ensures that while the AI handles most of the queries and lightens your teams' workload, there is no compromise on the quality of your customer service.

How does Superseek's content syncing work?

Superseek keeps your AI bot's knowledge base up-to-date with automatic content syncing. Depending on your subscription plan, this can be performed daily, weekly, or monthly. If you make edits to your content, you also have the option to manually sync individual pages to instantly update the AI's knowledge base.

Can Superseek capture leads via forms?

Superseek is designed to capture leads with forms presented at the right points during customer interaction. This feature can help optimize your outreach and customer acquisition process.

What customization options does Superseek offer?

Superseek provides a no-code interface that allows full customization of the AI's role, personality, and branding. You can align the AI perfectly with your business. It also allows for modifications to instructions, AI model, and several other key aspects.

What types of content can Superseek connect to?

Superseek can connect to all types of content, including websites, knowledge bases, and documents. This versatility ensures that the AI assistant is always drawing from a comprehensive database of knowledge tailored to your business.

What is Superseek's answer correction feature?

Superseek's answer correction feature allows for the modulation of AI responses on-the-fly. If an answer provided by the AI is erroneous or sub-optimal, you can correct it, and the AI will incorporate the correction to provide accurate answers in the future.

Can Superseek set up human handoff or routing rules?

Yes, Superseek includes functionality to set up human handoff or routing rules. These rules can help guide the customer to the appropriate link or message, or help to direct queries that require human intervention to your current live chat tool.

How does Superseek's GPT ChatGPT-powered AI assistant work?

Superseek's AI assistant is powered by OpenAI's ChatGPT. It's a custom AI trained on your content to provide accurate answers about your product or service. It is capable of handling a wide range of customer queries and can transfer complex ones to human support when necessary.

Is Superseek's platform multilingual?

Yes, Superseek's platform is multilingual. It is fluent in over 95 languages, thus allowing effective communication with your customers in multiple languages.

How can Superseek help in business optimization?

Superseek can help in business optimization by automating customer support with an AI assistant that can quickly resolve customer queries based on your content. Additional features like multilingual support, lead capture, and seamless handoff of complex queries to human teams further enhance business operations and customer experience.

What options do I have to customize the AI's role in Superseek?

Superseek provides an intuitive no-code interface that allows customization of the AI's role as per your requirement. You can set the AI to function in a way that seamlessly integrates with your business and aligns with your objectives.

How does branding alignment work in Superseek?

In Superseek, branding alignment works through the customization of the AI's role, personality, and overall appearance. You can modify these parameters to ensure that the AI blends with your branding and provides a consistent experience to your customers.

How does Superseek assist in query resolution?

Superseek aids in query resolution by using your content to train a responsive AI assistant. This assistant can answer a wide range of customer queries in real-time, ensuring swift and efficient query resolution.

How does Superseek exploit human-AI collaboration?

In Superseek, human-AI collaboration manifests as the seamlessness of complex query handoffs from the AI to human support teams. This collaboration ensures a high standard of customer service by pairing the responsiveness of the AI with the nuanced understanding of a human support team.

What is the lead capture feature in Superseek?

The lead capture feature in Superseek involves presenting forms at opportune moments during the AI's interaction with the customers. These can help gather vital customer data, in turn aiding in lead generation.

Can Superseek be embedded on any website?

Yes, Superseek's AI assistant can be embedded on any website. This gives you the flexibility to enhance your website's customer support offerings, no matter its nature or size.