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Customer support 2022-03-15

Jinnee

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Customer support and assistance for financial sector.

Overview

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Jinnee is an AI-bot designed to provide assistance in the financial sector. It is able to answer customer inquiries within seconds, provide personalized banking services, and offer 24/7 customer support.

It can also automate repetitive queries to save time, as well as provide valuable insight into the needs and wants of customers. Jinnee can be used to create polls and complex chatbots with a clear visual designer.

It can also provide natural language processing, automated learning, and insightful analytics. Furthermore, it can quickly access and send documents from a corporate storage.

A demo can be requested to get started.

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Jinnee was manually vetted by our editorial team and was first featured on December 20th 2022.

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Pros and Cons

Pros

24/7 customer support

Personalized banking services

Automates repetitive queries

Insightful customer analytics

Natural language processing

Automated learning capabilities

Quick document access

Real-time chatbot analytics

Visual bot design

Able to create polls

Tailored financial advice

Supports high request volume

Handles 80% of requests

Reduced waiting time

Round-the-clock availability

Valuable customer insight

Routine task automation

Clear visual designer

No programming skills required

Cons

Sector-specific (financial)

Possibly high learning curve

No translation features

Limited functionalities

Not open source

No offline application

Dependent on internet connectivity

80% request handling limit

Absence of API integration

Requires human support (20%)

Q&A

What is Jinnee?

Jinnee is an AI-bot specifically designed to provide assistance in the financial sector, acting as a virtual financial advisor.

How does Jinnee assist in the financial sector?

Jinnee assists in the financial sector by offering personalized banking services, handling customer inquiries swiftly, and providing 24/7 customer support. It can also automate repetitive queries to save time, and provide valuable insight into the needs and wants of a company's clients.

What features does Jinnee have?

Jinnee features a personalized banking service, 24/7 customer support, natural language processing, automated learning, insightful analytics, and the ability to quickly access and send documents from a corporate storage. In addition, it can create polls and complex chatbots using a clear visual designer.

What is natural language processing in context of Jinnee?

Natural language processing in the context of Jinnee involves using the latest open-source algorithms specifically adapted and trained to address customer needs, which helps in improving customer satisfaction from day 1.

How does Jinnee's automated learning feature work?

Jinnee's automated learning feature works through the identification and learning of client's intents, essentially analyzing inquiries and learning from them to improve its responses over time.

What insights can Jinnee's analytics offer?

Jinnee's analytics can provide valuable insights into the needs and wants of clients by collecting and analyzing all inquiries. Their platform provides clear visual analytics gathered by the bot in real-time.

How does Jinnee handle document access and transfer?

Jinnee can quickly access and send documents from a corporate storage to the client in a matter of seconds, thus facilitating easy transfer of needed data or documents.

Can I request a demo of Jinnee?

Yes, a demo of Jinnee can be requested to get started with the service.

What types of questions can Jinnee answer?

Jinnee can answer a vast variety of questions related to banking and financial services such as queries about saving plans, deposit options, budgeting, financial products, and so on.

Can Jinnee create polls and complex chatbots?

Yes, with Jinnee, you can create your own polls and complex chatbots using a clear visual designer without any programming or technical skills.

What advantages does Jinnee offer for customer support?

Jinnee offers a range of advantages for customer support including 24/7 availability, rapid response to inquiries, ability to handle 80% of customer requests, and automation of repetitive queries to save time.

Is Jinnee available 24/7?

Yes, Jinnee is available 24/7 to handle customer inquiries and provide support when needed.

Does Jinnee offer any support beyond answering customer queries?

Beyond answering customer queries, Jinnee offers personalized banking services, analytics insight, automated learning from customer's intents, and quick document access and transfer.

How does Jinnee help with personalized banking services?

Jinnee helps with personalized banking services by understanding a client's needs and then offering relevant financial products and solutions for them. It does this with a personal touch, as it is familiar with the background of each client.

Can Jinnee automate repetitive tasks?

Yes, Jinnee has the ability to automate repetitive tasks, particularly in responding to repetitive queries, helping to save time and streamline processes.

How does Jinnee analyze and learn from customer inquiries?

Jinnee collects and analyses all client inquiries, helping it to understand the client's needs and preferences, and learn from them to provide more accurate and effective responses over time.

Does Jinnee offer suitable solutions based on customer's background?

Yes, Jinnee offers suitable financial products and solutions based on a thorough understanding of each client's background and needs.

What are the key metrics Jinnee tracks?

The key metrics that Jinnee tracks are not specified on their website. However, it is stated that Jinnee's analytics platform can help to track key metrics to improve the AI bot.

What role does Jinnee play as a virtual financial advisor?

As a virtual financial advisor, Jinnee assists clients with their banking needs, giving them the capacity to ask questions and receive replies within seconds. It offers relevant financial products and solutions, tailored to each client's individual needs and situation.

Who can benefit from using Jinnee?

Fintech startups with vast incoming requests, online banks without an offline office, and brick-and-mortar banks that want to simplify communication can all benefit from using Jinnee.