Customer support 13 Feb 2023

Growparabolic

Parabolic is an AI-powered customer support assistant designed to accelerate ticket resolution. It is designed to be embedded within existing ticketing software, such as Intercom, Zendesk, and Helpscout, and is trained on a user's support data.

It can detect a user's intent and auto-draft responses, both generalizable and customer-specific. It can navigate multiple back-and-forths, append upsells and cross-sells based on customer pain-points, auto-categorize incoming questions, and auto-index any response ever sent.

Parabolic can answer even rarely asked questions (RAQs) with just one match in a past conversation or knowledge base. Parabolic Intel Corp. provides a privacy policy, terms of service, and pricing for its AI assistant.