Fini is a powerful AI chatbot tool that helps companies engage and retain more users. It is designed to provide customers with 24/7 interactive chat support, powered by the company’s own knowledge base.

By simply providing a link to their knowledge base, companies can deploy an AI agent without any code or integration. Fini’s AI chatbot is designed to deliver a human-like experience to customers, allowing them to configure the tone and character of their AI agent.

Additionally, it allows seamless human routing when the AI agent does not know the answer or is preconfigured to do so. It also supports multi-channel approaches, allowing companies to deploy the AI agent wherever their customers are, with pre-built integrations with platforms like Intercom, Slack, and Discord.

Fini also uses AI to help Growth teams identify reasons for churn and deliver personalized experiences to retain existing customers. It has been trusted by data-driven tech companies around the world, with reported improvements in user retention of up to 24%, revenue/user uplift of up to 15%, and activation uplift of up to 30%.

With a 7-day integration time, Fini is the perfect tool for companies that want to maximize customer retention and ROI.

Visit website

Save

Featured

Customer support Fini No ratings

Overview Reviews Alternatives Jobs Pros & Cons Q&A See also

Visit website

Save

Feature requests

Are you looking for a specific feature that's not present in Fini?

💡 Request a feature

Fini was manually vetted by our editorial team and was first featured on February 6th 2023.

Promote this AI Claim this AI

Supermoon

Customer support

Simplify customer support with the power of AI.

★★★★★

★★★★★
(10)46

Free + from $8/mo
Share

Archie AI

Product development

Transform your idea into actionable specifications, designs and architectural plans with our AI-driven tools

★★★★★

★★★★★
(3)124

Free + Paid Advanced...
Share

PrometAI

Business plans

Turn ideas into viable reality with AI business plan generator.

★★★★★

★★★★★
(3)162
4

Free + from $29/mo
Share

182 alternatives to Fini for Customer support

Most impacted jobs

Customer Service Representative

Impact: 100%

Tasks: 1259

AIs: 12,136

Call Center Representative

Pros and Cons

Pros

24/7 interactive chat support

Quick deployment without coding

Human-like interaction

Seamless human redirection

Multi-channel integration

Inbuilt with Intercom, Slack, Discord

Predictive analytics for churn

Gets trained on company knowledge base

Improves user retention

Increases revenue per user

Shortens activation process

Quick 7-day integration

Offers real-time dynamic cohorts

85% accuracy on churn prediction

Can cancel, upgrade user profiles

Identifies upsell likelihood

Creates personalized in-app journeys

Identifies high ROI users

Curates journeys to reduce costs

Export code for download

Add your own code

Cross-browser compatible

Easy edits and publishing

Fine-tune typography

Design responsively

Design with real content

SOC2 compliant

GDPR compliant

ISO compliant

SEO control

Web publishing without coding

Website content management is easy

Webflow integrated

High conversion result

High retention result

One click app integrations

Cons

Dependency on company's knowledge base

Limited tone configuration options

Requires manual configuration

Potential disruption in seamless routing

Limited channels integration

Not fully autonomous

Potential data security concerns

Limited prediction accuracy

Long integration time

Q&A

What is Fini?

Fini is a robust AI chatbot tool that supports companies to engage and retain more users. It utilizes a company's knowledge base to provide 24/7 interactive chat support. Companies can set up an AI agent rapidly by providing a link to their knowledge base, without requiring any coding or integration. Fini enables configuration of the tone and personality of the AI agent for a more humanlike experience. Moreover, it supports a multi-channel approach, enabling deployment across platforms like Slack, Intercom, and Discord.

How does Fini use AI to support customer interactions?

Fini leverages artificial intelligence to provide powerful, self-serve, 24/7 interactive chat services trained on your knowledge base. It has the ability to deliver instant answers to your customers, creating engaging and effective customer service experiences. It also uses AI to identify potential reasons for customer churn and provides personalized experiences to retain existing customers.

How do I integrate Fini with my company’s knowledge base?

Integrating Fini with a company's knowledge base is seamless and does not require any integration or coding. All a company needs to do is provide a link to their knowledge base, and Fini takes care of the rest, setting up an interactive Q&A chat.

Can I change the tone and character of the Fini AI chatbot?

Yes, Fini offers the capability to configure every detail about the AI agent, including its tone and character. This ensures it aligns with the company's business ethos. Currently, it supports over 20 options, such as 'Friendly', 'Professional', 'Harry Potter voice', and more.

What happens if Fini does not know the answer to a customer question?

In situations when Fini does not know the answer or for pre-configured topics, customers are seamlessly routed to a human for support. This ensures that the customer's query is addressed appropriately without causing any confusion.

Which platforms can Fini integrate with?

Fini offers out-of-the-box integrations with multiple platforms. This includes popular communication channels like Intercom, Slack, and Discord. Therefore, companies can deploy their AI agent wherever their customers are.

How does Fini help with customer retention?

Fini uses artificial intelligence to support Growth teams in identifying potential reasons for customer churn. This allows the delivery of personalized experiences to retain existing customers. It can also predict churn with 85% accuracy, enabling companies to pre-emptively address issues and increase user retention.

What metrics have other companies reported after using Fini?

Companies using Fini have reported significant improvements, including a user retention uplift of up to 24%, revenue per user uplift of up to 15%, and an activation uplift of up to 30%.

How long does it take to integrate Fini?

Fini boasts a quick and efficient 7-day integration time, providing businesses with an expedited means of improving customer support and retention.

Why doesn't Fini require any code or integration?

Fini is designed to work with a company's existing knowledge base – all it requires is a link to this to get started. This design choice eliminates the need for coding or integration, making the setup fast and hassle-free.

What is the multi-channel approach of Fini?

Fini's multi-channel approach allows for the deployment of the AI agent across multiple platforms. This means businesses can deliver consistent, high-quality support whether customers are interacting with them through Intercom, Slack, Discord, or other platforms.

How does the seamless human routing work in Fini?

Seamless human routing in Fini works by automatically directing inquiries to a live human agent whenever an answer is not known, or for pre-specified topics. This ensures an interrupted and smooth interaction even when the AI doesn't know the answer.

Can I use Fini in conjunction with Intercom, Slack, or Discord?

Yes, you can use Fini with Intercom, Slack, and Discord. Integrations with these platforms are built into Fini, allowing companies to deploy their AI agent wherever their customers may be.

What role does AI play in Fini's approach to customer retention?

In Fini's approach to customer retention, AI plays a significant role. AI helps in identifying potential reasons for customer churn and pre-empty churn. It also assists in delivering personalized experiences to retain existing customers. Furthermore, its AI has been fine-tuned to achieve over 85% accuracy on churn prediction.

How does Fini analyze and use feedback from customer interactions?

Fini uses feedback from customer interactions to improve its services. It learns what constitutes good and bad responses as it solves customers' problems, which in turn helps it scale along with a company's growth.

Does Fini offer personalized experiences to retain customers?

Yes, Fini offers personalized experiences designed to retain customers. It uses AI to detect reasons for potential churn and tailors interactions accordingly, delivering appropriate experiences for each individual user.

How does Fini help growth teams identify reasons for customer churn?

Fini's AI helps Growth teams at companies to identify reasons for churn. It does so by examining the lifecycle journey of every user and predicting who, when, and why a user might churn. This allows for preemptive measures to prevent customer loss.

Is it possible to adjust the timing and mode of Fini’s responses to customers?

While there is no explicitly stated feature for adjusting the timing and mode of Fini’s responses, it is designed to deliver instant 24/7 responses. Furthermore, its system is designed to seamlessly flag and transfer queries to human agents when certain pre-configured topics are invoked or if the AI doesn't know the answer, ensuring that customer queries are attended to appropriately and in a timely manner.

How does Fini predict churn using AI?

Fini uses AI to predict churn with an accuracy of over 85%. It scans across the lifecycle journey of every user, predicting who, when, and why they might stop using the service. The system also identifies real-time dynamic cohorts with churn likelihood along with the churn event journey.

How does Fini assist in increasing revenue per user?

Fini aids in increasing revenue per user by leveraging product usage data for upselling. It offers one-click user segmentation and upsell likelihood prediction to identify the right target cohorts and moments. It also enables the creation of in-app personalized product journeys to drive feature adoption, and uses custom APIs to perform actions on user profiles, such as upgrading plans.