Kore.ai is a provider of AI-optimized customer and employee experiences. Its platform automates interactions for every industry, deploying AI-first virtual assistants and process assistants.

The platform enables Experience Optimization (XO), which blends conversational AI and digital UX. It offers several products for customer experience, such as SmartAssist for contact centers, BankAssist for banking, HealthAssist for healthcare, and RetailAssist for commerce.

For employee experience, it offers IT Assist for IT support, HR Assist for HR support, and WorkAssist for collaborative workspace. SearchAssist is a cognitive search solution with conversational support.

Kore.ai also provides a partner program, professional services, and resources such as white papers, case studies, and webinars. It offers support in English, Japanese, and Korean.

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Kore.ai was manually vetted by our editorial team and was first featured on November 19th 2022.

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180 alternatives to Kore.ai for Customer support

Most impacted jobs

Customer Service Representative

Impact: 100%

Tasks: 1259

AIs: 11,997

Call Center Representative

Pros and Cons

Pros

Automates front and back-office interactions

Optimized for every industry

Supports Customer Experience and Employee Experience

Offers industry-specific products (BankAssist, HealthAssist, etc.)

Provides training resources (white papers, case studies, webinars)

Support in English, Japanese, and Korean languages

Offers partner program, professional services

Experience Optimization (XO) functionality

Provides cognitive search solution with conversational support (SearchAssist)

Supports area-specific assistant tools (HR Assist, IT Assist, WorkAssist)

Provides citizen developers with no-code platform

Supports a variety of industries (Banking, Healthcare, Retail, etc.)

Covers multiple functions (Sales, Marketing, Finance, IT Support, etc.)

Empowers non-technical people to develop solutions

Capable of integrating external systems/services using API

Deployed by Fortune 2000 companies

Over a million employees are using the platform

Extended support and hands-on help from the Kore.ai team

Cons

Limited language support

Overloaded with features

No integration with workflow engine

Missing concrete pricing information

Not user-friendly for non-tech persons

Q&A

What is Experience Optimization in the context of Kore.ai tools?

Experience Optimization in the context of Kore.ai refers to a blend of conversational AI and digital UX to create optimized customer and employee experiences. It involves the use of AI-powered virtual assistants and process assistants to automate interactions in various industries.

What product does Kore.ai offer for customer support in contact centers?

For customer support in contact centers, Kore.ai offers SmartAssist. SmartAssist is an AI-native Contact Center as a Service product which aims to streamline and improve customer service operations.

How can Kore.ai's AI tools be utilized in the banking industry?

In the banking industry, Kore.ai offers BankAssist. This product enhances conversational banking by facilitating hassle-free interactions between banks and their customers through automated, intelligent dialogue.

What is Kore.ai's solution for automated HR support?

For HR support, Kore.ai presents HR Assist, an AI-powered assistant designed to tackle HR-related tasks efficiently, thereby enhancing the overall employee experience.

What is the functionality of Kore.ai's SearchAssist?

SearchAssist from Kore.ai is a cognitive search solution that enhances user experience by providing conversational support. It enables a more interactive, engaging, and contextually relevant search experience.

What industries can effectively use Kore.ai's AI tools?

Kore.ai's AI tools can be effectively used in a multitude of industries including banking, insurance, healthcare, retail, telecom, travel & hospitality, media & entertainment, and utilities.

Can developers use Kore.ai to build their own assistants?

Yes, Kore.ai provides a platform for citizen developers to build sophisticated assistants using a no-code platform. This allows both technical and non-technical users to leverage Kore.ai technology for their specific use-cases.

What languages does Kore.ai support?

Kore.ai provides support in English, Japanese, and Korean.

What services does Kore.ai offer with their tools?

Kore.ai offers a range of services to accompany their AI tools, including a partner program where interested parties can become part of the thriving community, and access to professional services designed to help clients make the most of the tools.

Does Kore.ai provide professional services to set up their AI tools?

Yes, Kore.ai provides professional services to assist clients in building their assistants and integrating the solutions into their operational flow.

What is the role of conversational AI in the Kore.ai platform?

Conversational AI is a cornerstone of the Kore.ai platform. It enables the automation of interactions across industries, improving both customer and employee experiences through AI-first virtual assistants and process assistants.

How does Kore.ai ensure user privacy?

Kore.ai ensures user privacy through compliance with privacy policies. It uses cookies to remember users while offering them the possibility to learn more details about their privacy policy and cookie policy.

How do the virtual assistants in Kore.ai's platform improve customer experience?

The virtual assistants in Kore.ai's platform enhance customer experience by providing efficient, AI-driven automated responses. They deliver humanized and effective experiences with speed and accuracy, enhancing self-service experiences across voice and digital channels.

Does Kore.ai provide specific solutions for healthcare and retail industries?

Yes, Kore.ai provides specific solutions for both healthcare and retail industries. HealthAssist is offered for healthcare applications, and RetailAssist is tailored for commerce and retail applications.

What is the pricing structure for using Kore.ai's platform?

Kore.ai's pricing structure is not specified on their website.

What resources does Kore.ai offer for understanding and using their AI tools?

Kore.ai offers various resources to aid in understanding and using their AI tools. These include blogs, webinars, videos, white papers, case studies, analyst reports, as well as a dedicated academy providing conversational AI skills with free training.

What is SmartAssist from Kore.ai?

SmartAssist is a product from Kore.ai designed for contact centers. It's an AI-native Contact Center as a Service solution aimed at improving customer service operations.

How does WorkAssist from Kore.ai improve collaborative workspace experience?

WorkAssist is a Kore.ai product for enhancing the collaborative workspace experience. It's an AI-first workspace tool designed to automate interactions and streamline various collaboration tasks.

Can Kore.ai's AI platform be used for both front-office and back-office operations?

Yes, Kore.ai can be utilized for both front-office and back-office operations. It provides automated, intelligent dialogue for various functions including sales, marketing, finance, IT support, HR support, customer support, and agent assistants.

Is there a trial period for testing Kore.ai's platform?

Yes, a 'Try for Free' option is available on Kore.ai's website, indicating that they offer a trial period for testing Kore.ai's platform.