Brainfish is the world’s first AI-driven knowledgebase platform designed to help businesses improve customer support and enhance the customer experience.

Brainfish uses advanced AI technology to analyze help articles and suggest improvements, as well as generating new articles based on prompts. It is easy to use and existing knowledgebases can be migrated in just a few minutes.

Brainfish provides instant proofreading, AI-powered search, analytics and multi-language support. It enables customers to ask any question and get a direct answer, as well as surfacing customer blind spots.

Brainfish is an affordable solution for businesses of all sizes, with flexible pricing plans and customizations available.

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Brainfish was manually vetted by our editorial team and was first featured on January 25th 2023.

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Pros and Cons

Pros

Analyzes help articles

Suggests support improvements

Generates new articles

Easy to use

Quick knowledgebase migration

Instant proofreading

Analytics feature

Multi-language support

Direct customer question answers

Surfaces customer blind spots

Flexible pricing

Onboard in under 5 minutes

Article builder

Translates knowledgebase with one click

Fast onboarding

Affordable for all business sizes

Improves customer satisfaction

Cons

No live agent handoff

No integrations mentioned

No mobile app

No voice support

Onboarding-only in English

Unclear update frequency

No offline functionality

No self-learning capabilities

Q&A

What is Brainfish's main functionality?

Brainfish's main functionality is to analyze help articles and suggest improvements, providing AI-powered search, analytics, and multi-language support. It serves as a customer support enhancement tool, offering AI-driven responses to customer queries.

How does Brainfish analyze help articles?

Brainfish uses advanced AI technology to scrutinize your help articles, understanding the context and structure of these articles. It also identifies potential blind spots in the content.

What kind of improvements can Brainfish suggest for my help articles?

Brainfish can suggest multiple types of improvements for help articles. This includes updating outdated information, improving clarity, addressing gaps in coverage, and transforming complex messages into simpler language.

Can Brainfish generate new articles based on prompts?

Yes, Brainfish can generate new articles based on prompts. This feature allows it to populate your knowledgebase with accurate and helpful content.

How easy is it to migrate my existing knowledgebase to Brainfish?

Migrating your existing knowledgebase to Brainfish is straightforward and can be done in less than five minutes. The platform is designed user-friendly to streamline the migration process.

Does Brainfish provide a proofreading feature?

Yes, Brainfish offers an instant proofreading feature. This function provides smart suggestions for improving articles, making them more accurate, informative, and clear.

What kinds of analytics does Brainfish provide?

Brainfish provides analytics that not only shows what people are searching for but also indicates which articles need improvement or new ones that need to be created.

How does Brainfish cater to multi-language customer support?

Brainfish supports multi-language customer service by providing a feature that can translate your knowledgebase into any language with just a single click.

Can Brainfish help identify gaps in my customer support content?

Yes, Brainfish can identify gaps in your customer support content. If a customer question doesn't have a documented answer, Brainfish will surface this as a 'blind spot', signaling a need for new content.

How does Brainfish enhance customer experience?

Brainfish enhances customer experience by providing direct, specific solutions to customer questions. It also improves customer support content quality and much more accessible, leading to satisfied customers and increased trust in your brand.

Who can use Brainfish? Is it suitable for businesses of all sizes?

Absolutely, Brainfish is suitable for businesses of all sizes. It is an affordable solution, offering flexible pricing plans, and customizations that can fit any business scope and budget.

What are the pricing plans for Brainfish?

The pricing plans for Brainfish are flexible and can be customized based on your needs and budget. For more precise terms, it's best to contact Brainfish directly.

Can Brainfish help with direct customer queries?

Yes, Brainfish can help with direct customer queries. Customers can ask any question, and Brainfish AI will provide a direct answer by pulling information from your current help articles.

What is Brainfish's onboarding process like?

Brainfish's onboarding process is swift and simple. You can get started by signing up for free using your work email, adding new or existing articles, and finally publishing better articles with the help of Brainfish AI. This whole process takes under five minutes.

Is Brainfish easy to use for a non-technical person?

Yes, Brainfish is designed to be user-friendly and non-technical. The platform is easy to use, thanks to its intuitive interface.

How does Brainfish AI improve my articles for customers?

Brainfish AI uses advanced technology to analyze your help articles and suggest improvements. These enhancements ensure that the articles are accurate, clear, and informative, thus improving customer experience.

How immediate are the answers provided by Brainfish?

The answers provided by Brainfish are immediate, which aligns with customer preferences as the majority wish to receive responses in 5 minutes or less.

How does Brainfish help in maintaining customer trust?

Brainfish helps maintain customer trust by providing quick and relevant answers to customer questions and consistently improving the quality of help articles. Accurate and effective communication can lead to higher trust levels amongst customers.

Can Brainfish translate my knowledgebase into any language?

Absolutely, Brainfish can translate your entire knowledgebase into any language with just one click. This multi-language support feature makes Brainfish ideal for businesses catering to a global audience.

How can Brainfish increase customer satisfaction?

Brainfish can increase customer satisfaction by ensuring that your help articles are accurate and helpful. Its AI-driven responses provide direct, specific solutions to customer queries, catering to the high demand for self-service support. Furthermore, the multilingual support ensures customer engagement on a global scale.