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Customer support 2023-05-18

Answerai

5.0(1)1

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Enhanced chat customer support solution.

Overview

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Customer support#94 most recent

customer customer support chat chatbotFrom £19/mo

Most popular alternative: Caffeinated CX (464 saves)

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Generated by ChatGPT

AnswerAI is an AI Assistant tool that serves as a company guru, delivering exceptional responses sourced directly from the company's knowledge base and order data.

It is not just a chatbot but a sophisticated assistant that understands and responds to customer inquiries with precision and coherence in a fraction of a second.

The AI Assistant comprehends the meaning of questions and is connected to an extensive knowledge base, enabling it to retrieve relevant information effortlessly.With 24/7 availability, the AI Assistant is always ready and enthusiastic to assist customers without missing a beat.

It provides responses that match the tone of voice of the brand, creating a personalized and seamless support journey. The system absorbs the company's entire knowledge base and past chat conversations, learning from the data to provide instant, well-informed responses.AnswerAI is capable of handling both simple and complex questions, relieving the burden on customer support teams.

It is trusted by over 50 clients, with an average support reduction of 40%. The AI model used by AnswerAI is highly proficient, allowing for accurate translation of multiple languages.The tool integrates seamlessly with Shopify for order queries and can be set up in just 5 minutes.

It caters to various business types, from e-commerce retailers to local groups, by allowing customization in the admin panel to define the chatbot's responses.

AnswerAI offers a free trial without requiring credit card information and provides a demo for interested users.

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Customer support Answerai 5.0(1)1

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Comments(1)

Thomas Hill

Aug 24, 2023

Excellent app I've been using for my Shopify store

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Answerai was manually vetted by our editorial team and was first featured on August 8th 2023.

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Pros and Cons

Pros

24/7 availability

Understanding complex questions

Trusted by 50+ clients

Support reduction by 40%

Multilingual capability

Seamless Shopify integration

Quick setup in 5 minutes

Support various business types

Admin panel customization

Free trial offer

No credit card requirement

Demo availability

Retrieves order data

Matches brand's tone of voice

Utilizes company's knowledge base

Learns from past conversations

Handles both simple, complex queries

Cons

Only integrates with Shopify

Set-up in 5 minutes may be misleading

Customization confined to admin panel

Implies human-like chat, could disappoint users

Complex questions may not be handled sufficiently

Lacks broad language translation capabilities

Free trial without credit card, lack of transparency about costs

Learning based on previous chats, could limit new scenarios

40% support reduction may not be applicable to all businesses

Q&A

What is AnswerAI?

AnswerAI is an AI Assistant tool that serves as a company guru, delivering exceptional responses sourced directly from the company's knowledge base and order data. It works around the clock to offer customer support, handling both simple and complex queries with proficiency. AnswerAI is integrated with Shopify for order queries, supports multiple languages, and offers a free trial without requiring credit card information.

How does AnswerAI understand customer inquiries?

AnswerAI understands customer inquiries by comprehending the meaning of the questions. It is connected to an extensive knowledge base, which allows it to fetch relevant information instantly and provide coherent answers.

What makes AnswerAI different from a regular chatbot?

Unlike a regular chatbot, AnswerAI serves as a sophisticated assistant that not only responds to queries but also understands the inquiries with precision. It learns from the company's knowledge base and past chat conversations, and customizes its responses according to the brand's tone of voice. It handles both simple and complex queries and integrates with Shopify for order queries.

How does AnswerAI retrieve information from the company's knowledge base?

AnswerAI retrieves information from the company's knowledge base by comprehending the meaning of the questions asked by customers. Its system is connected to an extensive knowledge base, which enables it to pull out pertinent information instantly.

Is AnswerAI available 24/7?

Yes, AnswerAI is available 24/7 to assist customers without missing a beat.

Can AnswerAI handle complex customer questions?

Yes, AnswerAI is capable of handling both simple and complex customer questions, relieving the burden on customer support teams.

How does AnswerAI learn to provide informed responses?

AnswerAI learns to provide informed responses by absorbing the company's entire knowledge base and past chat conversations. It uses this data to provide instant and well-informed responses to customer inquiries.

Can AnswerAI effectively translate multiple languages?

Yes, AnswerAI can effectively translate multiple languages. The AI model used by AnswerAI is highly proficient, allowing for perfect translation of many European languages on a par with the best translators available.

How does AnswerAI integrate with Shopify?

AnswerAI integrates with Shopify for order queries in a simple 5-minute setup process.

What kind of businesses can use AnswerAI?

AnswerAI caters to various business types, from e-commerce retailers to local groups. Its customization features in the admin panel allow it to cater to varied business requirements.

Does AnswerAI offer a free trial?

Yes, AnswerAI offers a free trial without requiring credit card information.

How long does it take to set up AnswerAI?

Setting up AnswerAI takes only 5 minutes.

How can I customize the responses of AnswerAI?

The responses of AnswerAI can be customized in the admin panel. This allows the chatbot's responses to be defined according to the requirements of the business.

Is there a demo available for AnswerAI?

Yes, a demo is available for AnswerAI. Interested users can request a demonstration.

How does AnswerAI contribute to reducing customer support efforts?

AnswerAI contributes to reducing customer support efforts by handling both simple and complex questions, allowing the support teams to focus on other tasks. It is trusted by over 50 clients, with an average support reduction of 40%.

Can AnswerAI understand and handle order queries?

Yes, AnswerAI can understand and handle order queries. It is currently integrated with Shopify to facilitate this.

Does AnswerAI match the tone of voice of my brand?

Yes, AnswerAI matches the tone of voice of your brand. It provides responses that create a personalized and seamless support journey for the customers, mirroring an interaction with a knowledgeable employee who understands your brand.

What success rate does AnswerAI have with its respective clients?

AnswerAI is trusted by over 50 clients with an average support reduction of 40%, indicating a high success rate with its respective clients.

Is AnswerAI capable of understanding the meaning behind customer's questions?

Yes, AnswerAI is capable of understanding the meaning behind customer's questions. It's connected to an extensive knowledge base, which allows it to retrieve relevant information and provide coherent answers in no time.

Can I fully control the design and responses of AnswerAI?

Yes, you can fully control the design and responses of AnswerAI. It allows you to control every element of your assistant's design and responses.