SiteGuide is an AI tool that helps website visitors by answering their questions and guiding them to the appropriate information on a website. This tool works by speaking with visitors and uses voice recognition to identify their queries.

At present, the tool is offered in the form of Site Guides that are trained on a specific website. Site Guides use industry-leading AI techniques to open the right information automatically using only the visitor's voice.

This tool can help website owners increase their customer base by providing solutions for users who have difficulties navigating a website. The Site Guide can alert website owners to gaps in their website content, and provide insights into what their customers are searching for.

By using Site Guide, website owners can ensure that their customers find what they are looking for quickly, instead of leaving out of frustration or confusion.

The tool is equipped with SMS integration, which allows website owners to respond to customers in real-time, helping to build rapport and customer loyalty.

Site Guide is more than just a chatbot, as it uses patent-pending AI technology, which can increase potential sales for businesses in addition to enhancing the user experience.

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SiteGuide was manually vetted by our editorial team and was first featured on March 3rd 2023.

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Pros and Cons

Pros

Voice recognition feature

Trained on specific website

Detects website content gaps

Insights on customer searches

Real-time SMS integration

Increases potential sales

Website navigation aid

Increases customer base

Real-time query monitoring

Instant content-finding services

Website user adaptability

Cons

Requires voice interaction

Industry-specific training needed

Real-time monitoring needed

Limited to one website

No guarantee of accuracy

Relies on SMS integration

ChatGPT generates fictional responses

Alerts about missing content

May not suit visually-impaired

Potential confusion for dyslexic users

Q&A

What is SiteGuide?

SiteGuide is an AI tool designed to assist website visitors by answering their questions and guiding them to relevant information on the website. It uses voice recognition to identify users' queries and responds with precise information and directions. Apart from assisting users, SiteGuide benefits website owners by highlighting content gaps on their website, providing insights into customer searches, and integrating with SMS for real-time responses.

How does SiteGuide work?

SiteGuide works by interacting with visitors using voice recognition to understand their queries. It's trained on the specific website it's working on, employing cutting-edge AI techniques to provide the right information instantly by means of the visitor's voice alone. It can alert the website owner about potential content gaps and provide insights into what customers are seeking.

What is the process for training Site Guides on a specific website?

Site Guides are trained specifically on your website, familiarizing themselves with the content and structure. The training process is automatic and uses patented AI techniques to ensure the accurate identification of user inquiries and provision of insightful responses.

How does Site Guide's voice recognition technology work?

The voice recognition technology of SiteGuide is designed to identify user queries by interpreting spoken commands. While the exact mechanisms remain proprietary, the technology is designed to accurately ascertain user needs and provide relevant responses.

Does SiteGuide use traditional chatbot algorithms or is it different?

SiteGuide distinguishes itself from traditional chatbots by leveraging patent-pending AI techniques. Instead of relying primarily on scripted or predefined answers, SiteGuide learns the specifics of the website it is working with, helping it to respond more accurately to user inquiries and directly open related information on the website.

How can SiteGuide help me identify gaps in my website content?

SiteGuide helps identify gaps in your website content by learning what customers are searching for and alerting you if the website doesn't have the required information. This helps you address the missing content and provide a more satisfying user experience.

What benefits can I get from using the SiteGuide tool?

SiteGuide offers several benefits including identifying content gaps on your website, providing insights into what customers are looking for, increasing potential sales, and enhancing the overall user experience. Additionally, it can help reach a wider audience, including older adults and individuals with low vision or dyslexia.

Does SiteGuide need to be installed on my website?

Yes, SiteGuide needs to be installed on your website to guide your visitors, answer their questions, and gather insights on user behavior and queries.

What advantages does SiteGuide's AI technology have over other AI tools?

SiteGuide's AI technology has the advantage of using patent-pending techniques, offering more precision and comprehensive navigation assistance compared to other AI tools. It's more than a simple chatbot, as it learns about your site, helps users find what they want instantly, and alerts you to potential content gaps.

Can SiteGuide really respond to customer's inquiries in real time?

Yes, SiteGuide can indeed respond to customer inquiries in real-time. This is facilitated by its SMS integration feature which allows website owners to reply to customers instantly.

How does SiteGuide integrate with SMS?

SiteGuide integrates with SMS by allowing website owners to see the questions and answers in real-time, and reply to customers promptly. This feature aids in immediate problem solving, building customer rapport, and loyalty.

Does SiteGuide help increase my potential sales?

Yes, SiteGuide can increase your potential sales by improving user experience on your website and providing visitors with swift and precise guidance to what they are seeking. By preventing visitor frustration or confusion, it enhances the likelihood of them making a purchase or engaging with your website.

Does SiteGuide work 24/7?

Yes, SiteGuide is designed to work 24/7, providing round-the-clock assistance and support to your website visitors.

Does the SiteGuide chatbot also handle customer inquiries via voice?

Yes, Site Guide uses voice recognition technology to handle customer inquiries. Visitors can ask questions out loud and Site Guide responds to them, directing them to the part of the site that holds the required information.

How accurate is the information provided by SiteGuide?

While it's stated that Site Guides can't guarantee absolute accuracy, they are designed to provide as accurate information as possible based on their training and learning of your website. You can also review the questions and answers in real-time and intervene if necessary.

Can SiteGuide help customers who aren't technically confident?

Yes, SiteGuide is designed to assist customers who aren't technically confident. It can guide them through your website and call attention to the information they seek, greatly improving their browsing experience.

What makes SiteGuide different from ChatGPT?

SiteGuide differs from ChatGPT in its proprietary AI technology and application. Unlike ChatGPT, which can sometimes generate less reliable information, Site Guides use patent-pending techniques to deliver precise responses and open appropriate information on the website.

How can I add a SiteGuide to my website?

You can add SiteGuide to your website by signing up and following the necessary procedures. Once implemented, SiteGuide will help your customers find the information they need and provide you with insights regarding their searches.

Can I see the questions and answers provided by SiteGuide in real time?

Yes, with SiteGuide, you can view the questions and answers in real-time. This allows you to understand what your customers are asking for and how SiteGuide is responding, enabling you to interject if necessary.

Does SiteGuide have a feature for responding to customers immediately via SMS?

Yes, SiteGuide has a feature for responding to customers immediately via SMS. As soon as a question or answer is picked up, you can view it in real time and respond via SMS.