EBI.AI is an AI assistant platform that offers businesses an intelligent solution to customer service and support queries. The platform is designed to handle up to 85% of routine enquiries from day one, and the setup process takes only minutes.

The platform includes a range of features such as natural language processing, text-to-speech, and an AI-driven chatbot. Additionally, EBI.AI offers a managed service where the company can create and manage an AI assistant for businesses.

The platform is also serious about security, offering an encrypted connection and secure storage of data. With the platform, businesses can benefit from happier customers, increased capacity, and lower costs.

Customers can sign up for an account to use the platform for free, and the platform also provides a discovery call for questions about AI assistants. Finally, the platform offers real-world case studies to demonstrate the impact of AI assistants with stories from Mytime Active, Barking & Dagenham, and Legal & General Insurance.

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Ebi was manually vetted by our editorial team and was first featured on January 23rd 2023.

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Impact: 100%

Tasks: 1259

AIs: 12,136

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Pros and Cons

Pros

Handles 85% of routine enquiries

Set-up process takes minutes

Natural language processing

Text-to-speech

Managed service available

Encrypted connection

Secure data storage

Increases customer satisfaction

Increases capacity

Lowers costs

Free account available

Discovery call for questions

Real-world case studies

Zero coding required

Unlimited features

Platform available for free

Upgrade as you grow

Answers up to 99% routine inquiries

Able to work across multiple departments

Partners with top tech companies

Used across multiple industries

Data-driven customer experience improvement

Cons

No multilingual support

Lacks API integration

Not fully customizable

Not open source

Lack of real-time analytics

No mobile application

Setup not user-friendly

Limited customer support channels

No personal data control features

Lacks data export functionality

Q&A

What is EBI.AI?

EBI.AI is an AI assistant platform specializing in providing intelligent solutions for customer service and support. This platform is designed to manage up to 85% of routine queries from day one and only takes minutes to set up.

How do I set up EBI.AI?

Setting up EBI.AI is straightforward and does not require technical expertise. Users simply need to sign up for an account on the platform. There are also options to set up online yourself or ask their team to set it up for you.

What are the key features of EBI.AI?

EBI.AI comes with several key features, including natural language processing for advanced understanding of customer queries, text-to-speech to provide auditory feedback, and an AI-driven chatbot that facilitates customer interactions.

How quickly can EBI.AI handle routine enquiries?

EBI.AI is designed to efficiently handle customer queries, managing up to 85% of routine inquiries from the first day of setup.

Is EBI.AI a secure platform?

Yes, EBI.AI is a secure platform. It guarantees security by offering an encrypted connection and secure storage of data.

Can I set up EBI.AI by myself?

Yes, EBI.AI can be set up by yourself. The platform offers a self-serve option that allows businesses to set up their AI assistant in just a few minutes.

What is the managed service offered by EBI.AI?

Managed service is an offering by EBI.AI where the company's team creates and manages an AI assistant for a business. This service is ideal for businesses that prefer to have the platform managed by a dedicated team instead of setting it up on their own.

What industries can benefit from EBI.AI?

EBI.AI can benefit a wide range of industries. The platform is being used by businesses in the retail, travel, local councils, insurance, property, and leisure and fitness sectors.

Can I use EBI.AI for free?

Yes, you can use EBI.AI for free by signing up for an account on their website. Upgrade options are also available as you grow and need more sophisticated capabilities.

What are some success stories of businesses using EBI.AI?

EBI.AI has several success stories from various businesses. For instance, Mytime Active's AI assistant was trained to answer 97% of customer queries. Barking & Dagenham Council's AI assistant achieved a 98% success rate in dealing with missed bins and is being used in six more departments. Legal & General Insurance uses AI to answer 4,000 customer queries a month.

Does EBI.AI provide a discovery call for questions about AI assistants?

Yes, EBI.AI provides a discovery call for those seeking answers to questions about AI assistants. Users can book a discussion by selecting the relevant option on their website.

How does EBI.AI incorporate natural language processing?

EBI.AI uses natural language processing to understand the context and intent behind customer queries. This enables the AI assistant to provide accurate and helpful responses.

Is there a text-to-speech feature in EBI.AI?

Yes, there is a text-to-speech feature in EBI.AI. This feature translates the responses of the AI assistant into spoken words, enabling customers to receive auditory responses.

How does EBI.AI offer increased capacity for my business?

EBI.AI can offer increased capacity for your business by managing a large percentage of standard customer inquiries. This allows your customer service teams to focus on more complex or specific customer issues and increases their efficiency.

How does EBI.AI contribute to customer happiness?

EBI.AI can contribute to customer satisfaction by offering immediate and relevant responses to their queries. This not only improves the customer experience but also reduces customer wait times for answers.

How does the encryption and secure storage of data work on EBI.AI?

The security of EBI.AI is ensured by encryption and secure data storage. This means that all data transmissions to and from the platform are encrypted. Additionally, the stored data on the platform is kept secure using robust security measures.

How does the EBI.AI chatbot work?

The EBI.AI chatbot works using advanced artificial intelligence technologies. It uses natural language processing to understand customer queries and generate effective, conversational responses that help answer customer questions quickly and accurately.

Can I create an account on EBI.AI?

Yes, you can create an account on EBI.AI. The process is straightforward and only takes a few minutes. After creating an account, you have free access to the platform, with upgrade options available as your needs grow.

Are there any real-world case studies available for EBI.AI?

Yes, EBI.AI provides real-world case studies on their website showcasing the impact of their AI assistants. The case studies involve stories from Mytime Active, Barking & Dagenham, and Legal & General Insurance.

How can EBI.AI help reduce my costs?

EBI.AI helps to reduce costs by automating the majority of routine inquiries, freeing up your customer service team's time to focus on more complex issues. This reduces the amount of staff needed for customer service and thus can lower operating costs.