Faye is a web3 customer support helpdesk tool that offers an innovative approach to customer support workflows. It provides features to automate and scale customer success as businesses grow.

The tool includes a self-learning AI chatbot designed to handle customer queries related to web3 and blockchain technologies. With its smart contract expertise, the chatbot can accurately troubleshoot and provide relevant solutions based on on-chain data.Key features of Faye include the ability to automate ticket responses, supporting a large number of users simultaneously, and continuously improving its response accuracy rate through machine learning.

The tool also offers an intuitive customer support flow to convert troubled users into loyal customers.Faye's proprietary indexing engine allows it to crawl and analyze relevant on-chain transactions for troubleshooting purposes.

It can understand smart contracts and propose solutions based on error messages and training datasets provided by the project. Additionally, the chatbot integrates with ChatGPT 3.5, enabling it to respond to both on-chain and off-chain queries using natural language processing.The tool provides an all-in-one admin dashboard that simplifies task management and allows businesses to configure customer query automation and respond to real-time messages.

It also seamlessly integrates with Discord and websites to reach users through their preferred channels.Faye offers various pricing plans, including a base plan suitable for small web3 projects, a pro plan for scalable personalized support, and an enterprise plan for maximum power and flexibility.

Businesses can start with a 14-day free trial and upgrade to a paid plan when ready.In summary, Faye is an AI-powered web3 customer support helpdesk tool that automates and optimizes customer queries, providing accurate and relevant solutions based on blockchain data and smart contract analysis.

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Faye was manually vetted by our editorial team and was first featured on August 16th 2023.

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Pros and Cons

Pros

Automates ticket responses

Supports large user groups

Improves response accuracy rate

Smart contract troubleshooting

On-chain data-based solutions

Integrates with ChatGPT 3.5

All-in-one admin dashboard

Real-time message response

Integration with Discord

Website integration

Various pricing options

14-day free trial

Optimizes customer queries

Proprietary indexing engine

Analyzes on-chain transactions

Chatbot-to-human handoff feature

Automates chatbot responses

Customizable response automation

Converts troubled users

Automate and scale support

Supports multi-channel

Using NLP for responses

Supports understanding of smart contracts

Cons

Limited to web3 support

Limited platform integrations

Chatbot accuracy still improving

On-chain troubleshooting limitations

Lacks customer support flexibility

Limited messages per month

Limited number of human agents

No multi-language support

Enterprise plan require custom negotiation

Limited to troubleshooting tasks

Q&A

What is Faye?

Faye is a web3 customer support helpdesk tool. It's backed by AI technology to handle customer queries associated with web3 and blockchain. Its features include an AI chatbot that is well-versed with smart contracts, automation of ticket responses, support for numerous users simultaneously, and progressive improvement of response accuracy rate through machine learning. Additionally, it also provides an admin dashboard for effective task management.

How does Faye support web3 customer queries?

Faye supports web3 customer queries through a self-learning AI chatbot capable of understanding and troubleshooting issues related to blockchain and smart contracts. Faye's proprietary indexing engine enables it to analyze relevant on-chain transactions and propose relevant solutions, using both on-chain and off-chain data. Faye can service a large number of users simultaneously and is equipped to enhance its response accuracy rate continuously, helping in effective customer query handling.

How does Faye's proprietary indexing engine work?

Faye's proprietary indexing engine auto-crawls relevant on-chain transactions once a user connects their wallet. It connects with the respective block explorer and analyzes all the relevant on-chain activities for invalid transactions that need troubleshooting. It provides insights based on the user's on-chain behavior, which is used to improve responses and customer support.

Can Faye handle both on-chain and off-chain queries?

Yes, Faye can handle both on-chain and off-chain queries. It integrates with ChatGPT 3.5 which uses Natural Language Processing to formulate responses in simple and understandable language, thereby dealing efficiently with both on-chain and off-chain queries.

How does Faye integrate with ChatGPT 3.5?

Faye integrates with ChatGPT 3.5 to answer both on-chain and off-chain queries. The integration allows Faye to use Natural Language Processing (NLP) to provide answers in a language that a non-technical user can understand. These responses can address a broad range of questions – from the technical aspects of web3 to everyday, off-chain concerns.

What are the key features of Faye's admin dashboard?

Faye's admin dashboard is designed to manage and prioritize tasks in a single portal. It allows businesses to configure customer query automation and respond to real-time messages concurrently. The entities utilising Faye can effortlessly reach their users wherever they are, as Faye facilitates integration with Discord and the respective websites. It also allows a seamless transition from the chatbot to a human agent when required.

Does Faye integrate with Discord?

Yes, Faye integrates seamlessly with Discord. This integration allows you to extend your customer support channels and reach your users through a platform they prefer.

Can Faye be embedded on my website?

Yes, Faye can be embedded on your website. It offers a widget that can be integrated easily, allowing you to offer AI-powered support directly from your website.

What are the different pricing plans offered by Faye?

Faye offers three pricing plans. The base plan is ideal for small web3 projects with up to 2000 messages/month and costs $49/month. The pro plan which allows up to 10,000 messages/month and offers additional services like email support, is priced at $139/month. For larger businesses needing higher message limits and customized features, an enterprise plan is offered as well.

Is there a free trial available for Faye?

Yes, Faye does offer a 14-day free trial, allowing businesses to test its capabilities and service efficiency before purchasing a paid plan.

How does Faye's smart contract expertise function?

Faye leverages its smart contract expertise to analyze error messages related to transactions. It's able to understand the underlying smart contract and proposes the best solutions based on training datasets provided by the project.

How efficient is Faye in automating ticket responses?

Faye is reported to be highly efficient in automating ticket responses. It's able to automate and successfully close 65% of incoming tickets even before a live agent is involved.

Does Faye require human intervention or can it operate completely independently?

Faye has been designed to operate largely independently, making use of its AI capabilities to address a majority of customer queries. However, human intervention is possible and encouraged for complex issues. The seamless transition from chatbot to human agent allows Faye to offer a seamless user experience, making sure user queries are comprehensively addressed.

How does Faye improve its response accuracy rate over time?

Faye improves its response accuracy rate over time by learning from user interactions. As it interacts with more users, it uses the feedback and data to train and optimize the chatbot. This continuous learning process helps in improving the accuracy rate.

How does Faye troubleshoot problems using on-chain data?

Faye troubleshoots problems using on-chain data by connecting with a block explorer once a wallet is connected. It accesses all relevant on-chain data, analyzes invalid transactions, and uses the information to provide solutions based on the error messages and its training datasets.

Can Faye support a large number of users at the same time?

Yes, Faye is capable of supporting a large number of users simultaneously. Faye Bot can attend to 1,000 or even 10,000 users at the same time without any delay.

What is the response accuracy rate for Faye?

Faye maintains a high response accuracy rate. Its AI is continually learning and optimizing from user feedback, and currently has a response accuracy rate of 75%, which is expected to improve over time.

How does Faye convert troubled users into loyal customers?

Faye converts troubled users into loyal customers using an intuitive customer support flow. By addressing user queries efficiently, promptly, and accurately using both on-chain and off-chain data analysis, it significantly improves user experience and satisfaction, thereby converting them into loyal, satisfied customers.

What capabilities does Faye offer for task management?

Faye offers an all-in-one admin dashboard for effective task management. It makes it simple to manage and prioritize tasks in one single portal, from configuring customer query automation to responding to real-time messages.

How does Faye handle customer query automation?

Faye handles customer query automation using an intelligent and self-learning AI chatbot. The chatbot is designed to respond to a variety of queries, and as it interacts with more users, the feedback and data sets go back to training the bot for continuous optimization and improved accuracy of responses.