Customer support 2020-11-04
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Improved customer support through messaging assistance.
Generated by ChatGPT

Sapling is an AI messaging assistant designed to improve response quality and efficiency for customer-facing teams. It integrates with popular messaging platforms and CRMs to provide real-time suggestions to help agents quickly compose personalized responses.

Sapling Suggest™ retrieves relevant responses from a team response bank with the click of a button, while Autocomplete Everywhere™ provides deep learning-powered autocomplete suggestions across all messaging platforms.

Sapling also catches 60% more language quality issues than other spelling and grammar checkers using a machine learning system trained on millions of English sentences.

Sapling also enables teams to share knowledge with a snippet library and text expansion shortcuts/macros, and gain business insights from conversational data with natural language processing.

It also provides best-in-class omni-channel support and enterprise security, with TLS and AES-256 data encryption, PII redaction, and SSO and MFA available for end-user identity management.

Installation is simple and fast with two-click provision and 90% adoption rate. Overall, Sapling provides teams with improved and optimized omni-channel customer experience, higher-quality professional messaging, faster response and handle time, and improved customer satisfaction.

Managers gain conversational insights to coach and prepare teams, while achieving greater efficiency and improved language quality.


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Sapling was manually vetted by our editorial team and was first featured on February 7th 2023.
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Pros and Cons


Integrates with popular messaging platforms
Real-time response suggestions
Retrieves responses from team bank
Offers Autocomplete Everywhere™
Catches 60% more language errors
Snippet library for knowledge sharing
Text expansion shortcuts/macros
Insights from conversational data
Best-in-class omni-channel support
Enterprise security with data encryption
Fast and easy installation
Higher customer satisfaction
Faster response time
Improved professional messaging
Coaching insights for managers
Faster handle time
Efficiency and productivity improvements
Integration with multiple CRMs
Personalized customer responses
Real-time human-in-the-loop responses
Quality scoring and error reports
Custom settings for compliance
Quick search in knowledge library
Increased efficiency in customer satisfaction
Topic and trend monitoring
Usage and efficiency reports
Reduced time for manual inspection
Integration with popular CRM platforms
PII redaction capability
Single Sign-On (SSO) availability
Multi-Factor Authentication (MFA)
Two-click provision
90% adoption rate
Quality and consistent communication
Enterprise-level data security


Requires CRM integration
High dependency on external platforms
Limited to English language
No on-premise option
Dependency on team response bank
Issues with large data sets
No multi-language support
No offline option
Can't handle multiple industries
No standalone application


What is Sapling?
How does Sapling improve customer support operations?
What are Sapling's key features?
Can Sapling integrate with various messaging platforms?
What kind of suggestions does Sapling provide for customer service agents?
What is Sapling Suggest™ and how does it work?
What is the function of Autocomplete Everywhere™ in Sapling?
How effective is Sapling in catching language quality issues?
What additional features does Sapling offer to promote team collaboration?
How are Sapling's detailing powered autocomplete suggestions helpful?
What type of security provisions does Sapling have?
How can managers gain business insights from Sapling?
How easy is Sapling to install?
What is the adoption rate for Sapling?
Does Sapling allow integrations with popular CRMs?
How does Sapling enable teams to share knowledge?
What is a snippet library and text expansion shortcuts/macros in Sapling?
How does Sapling assist in business insights from conversational data?
Can Sapling be used for omni-channel customer support?
How does Sapling improve language quality in a customer-facing team's communication?

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