Customer service 2023-06-23
Crisp MagicReply icon

Crisp MagicReply

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Multilingual chatbot summarizes conversations.
Generated by ChatGPT

Crisp is an AI tool designed to improve customer service by providing better and faster answers to customers. Its proprietary AI model requires 0 setup, enabling teams to get started with the tool immediately without needing to install anything.

The AI assistant has multiple features, including a website chat widget, chatbot, CRM, shared inbox, ticketing system, campaigns, a knowledge base, and a status page to monitor systems and alert users if something goes wrong.

The tool is multilingual and multichannel, and the virtual assistant called MagicReply, which is powered by a state-of-the-art proprietary machine learning model, helps agents give personalized answers to customers based on their previous conversations.

MagicReply makes it easier for agent shift changes by summarizing recorded conversations, and switching between audio and text messages in a wink. The tool also provides control over API uptime, ensuring a smooth user experience.

Users can get started with Crisp for free for 14 days. The tool has already been adopted by over 500,000 brands to improve their customer experience. Crisp is available in multiple languages including English, French, German, Spanish, Dutch, Portuguese, Russian, Turkish, Simplified Chinese, and Finnish, among others.

The company behind Crisp is Crisp IM SAS and it is made in France.


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Feb 16, 2024
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Crisp MagicReply was manually vetted by our editorial team and was first featured on June 22nd 2023.
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Pros and Cons


0 setup required
Multilingual functionality
Multichannel operations
Website chat widget
Integrated CRM
Shared inbox feature
Ticketing system for support
Campaign functionalities
Knowledge base
Status page for system monitoring
MagicReply virtual assistant
Personalized customer replies
Conversation summarization for shift changes
Switch between audio and text
Control over API uptime
14 days free trial
Proprietary machine learning model
User-friendly for beginners
Transcribe audio messages to text
Available in multiple languages
Supports both email and in-app messages
Automated conversation summarization
500,000 brands users
Help Center for support
Developer Hub for customization
Chatbot for automated conversations


No installation setup may limit customization
Mostly dependent on past conversations
Limited offline functionality
Inefficient handling of new queries
Unclear data privacy measures
Potential language translation inaccuracies
Inaccurate audio to text transcription
No mentioned features for voice chats
14-day free trial limited
Inadequate control without API configuration


What is Crisp MagicReply?
How does Crisp assist in customer service?
Does Crisp require any installation or setup?
What features does Crisp offer?
What capabilities does the MagicReply virtual assistant have?
Can Crisp handle multiple languages?
Is Crisp beneficial for agent shift changes?
Can Crisp switch between audio and text messages?
What is the uptime control of Crisp?
How much does Crisp cost?
What languages is Crisp available in?
Which brands have adopted Crisp?
Is Crisp compatible with different communication channels?
Can I integrate Crisp with other tools?
How does MagicReply provide personalized answers?
Does Crisp use a proprietary AI model?
Can I use Crisp on my website?
What are the learning resources available to understand Crisp better?
Can I use Crisp APIs for my custom use cases?
Is there a trial period for using Crisp?

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