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Customer support 2023-08-08

Email AI for E-Commerce by 1hero

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All-In-One AI Customer Service for E-Commerce

Overview

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Email AI for E-Commerce by 1hero website

Customer support#68 most recent

customer support customer service shopify ecommerce chatbot ai chatbotFree + from $12/mo

Most popular alternative: Caffeinated CX (464 saves)

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AI Customer Service • E-commerce • Multilingual • Multichannel • No Training Required • SMB-Friendly • Pay-As-You-Go Pricing • Shopify Integration • Easy Onboarding • Shortest Learning Curve

1hero.ai provides e-commerce sellers with fast, 24/7, AI-powered customer service across multiple channels and languages. With 1heroAI sellers can delegate customer service to powerful AI and scale limitlessly without increasing the headcount. It will effortlessly adapt to fluctuating sales volumes during high seasons, and not become an additional financial burden during low seasons.

1hero.ai connects with major support platforms - like Email, Facebook Messenger, Instagram DM, Phone through a Intelligent Virtual Assistant, WhatsApp, Telegram, AI Live Chat, and responses to social media comments.

Connect your Shopify account and allow 1hero.ai to access order and customer details, enabling relevant and concise responses in any language.

By learning from customer support emails and standard operating procedures, 1hero.ai addresses customer requests, such as product returns, shipping label generation, refunds, troubleshooting, and even order creation and editing. If you don't have these documents, our AI-engine will help create them using information from past emails, your website, privacy and return policies, and FAQs.

It will also learn from your past emails to adopt your tone and writing style, ensuring a human touch and personal feel that your customers appreciate.

Our mobile-first design highlights that this isn't just another tool for customer support agents. Instead, it's a performance monitoring platform, managed using simple language, for anyone overseeing customer service in a company.

Manage everything in natural language. No complex setups, fast onboarding and clear pay-as-you-go pricing. Scale and expand your e-commerce customer service operations instantly.

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Customer support Email AI for E-Commerce by 1hero 5.0(6)

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Comments(1)

Pertsh Mkrtchyan

Sep 15, 2023

I have integrated this app into several of my stores. One of the best things for me is that i can now expand to locations I was unable before. It also made the customer support operation so easy and fast

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Email AI for E-Commerce by 1hero was manually vetted by our editorial team and was first featured on August 8th 2023.

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180 alternatives to Email AI for E-Commerce by 1hero for Customer support

Most impacted jobs

Customer Service Representative

Impact: 100%

Tasks: 1259

AIs: 12,102

Call Center Representative

Pros and Cons

Pros

Optimizes ecommerce customer support

Handles routine customer inquiries

Offers draft and auto mode

Integrates with Gmail

Integrated with Shopify

Answers order, tracking, warranty queries

Average response time 60 minutes

Customizable Gmail filters

Supports multiple languages

Provides 24/7 response

Generates tailored email responses

Simplified return management

Adapts to new procedures

Handles unlimited number of messages

No routine management required

Cost optimization up to 95%

One click setup with Shopify

Personalized customer support

Easy adaptation to procedures

Multiple languages support

Quick connection to customer email

24/7 customer messages response

Average response time 1 hour

Generates return labels

Guide customers through return/exchange

Can be used for unlimited messages

Efficient workflow management

No onboarding management required

Handles complex customer issues

Higher quality customer service

Localised responses

Cut response time

Top-notch service

Quick and easy integration

Saves time and resources

Improves response efficiency

Saves money

GPT-3.5 API for Explorer Plan

GPT-4 API for Pro Plan

Different plans for different needs

Avg reply time 120 minutes for Explorer Plan

Avg reply time 60 minutes for Pro Plan

Smart filters for Pro Plan

Cons

Limited to Shopify integration

Only Gmail for email

Not free for autopilot mode

Limited number of emails for Explorer Plan

Cost per response generated

No obvious API access

Must upload SOP/FAQ

Adaptation requires modifying SOP/FAQ

Elf-adjustment only based on previous interactions

Reply time in explorer plan

Q&A

What is 1hero.ai?

1hero.ai is an AI-powered customer support tool developed specifically for ecommerce businesses. It helps in handling routine customer inquiries by learning from customer support emails, thereby saving businesses time and reducing costs.

How does 1hero.ai assist in ecommerce customer support?

1hero.ai assists in ecommerce customer support by learning from customer support emails and handling routine inquiries. This allows businesses to save time and reduce costs. It offers fast and smart customer support with an average response time of just 60 minutes. Additionally, it's fully integrated with Shopify, enabling it to answer questions regarding orders, tracking, or warranty claims.

In what ways can 1hero.ai streamline customer support for my business?

1hero.ai streamlines customer support by handling routine inquiries, providing fast response times, and by being easily integratable with Gmail and Shopify. It offers efficient workflow management with customizable Gmail filters, which help businesses stay organized. Furthermore, it supports multiple languages and operates 24/7, catering to a wide range of customers.

What are the two modes available with 1hero.ai and how do they differ?

The two modes available with 1hero.ai are Draft mode and Full Auto Mode. In Draft mode, 1hero.ai generates responses which are then inspected and sent by human agents. Full Auto Mode allows 1hero.ai to automatically reply to customer inquiries without the need for human intervention.

How does 1hero.ai integrate with Gmail?

1hero.ai integrates with Gmail using a quick and easy connection to the customer support email. This allows for efficient management of workflow using customizable Gmail filters.

Can 1hero.ai provide information about order status or warranty claims?

Yes, 1hero.ai, being fully integrated with Shopify, can provide information about the status of any order, tracking details, and even information related to warranty claims.

Is 1hero.ai compatible with Shopify?

Yes, 1hero.ai is fully compatible with Shopify. This one-click setup enables it to answer questions about any order, tracking, warranty claim, and more.

What is the average response time for 1hero.ai?

The average response time for 1hero.ai is just 60 minutes. This ensures that customers are not kept waiting and receive prompt assistance.

Can 1hero.ai generate personalized email responses based on previous customer interactions?

Yes, 1hero.ai is capable of generating personalized email responses. It does this by comprehending previous interactions with the customer, thereby creating a tailored and personalized experience.

How does using 1hero.ai simplify the return management process?

1hero.ai simplifies the return management process by generating return labels and guiding customers seamlessly through the return or exchange process.

Can 1hero.ai adapt to new procedures and policies?

Yes, 1hero.ai can adapt to new procedures and policies. Businesses can easily modify 1hero's workflows according to new procedures and policies by modifying the SOP/FAQ.

Does 1hero.ai support multiple languages?

Yes, 1hero.ai supports multiple languages and is capable of responding to messages 24/7. It uses the source model (FAQ/SOP) and responds to the customer in their native language.

What is the process to integrate 1hero.ai into my customer support operation?

Integration of 1hero.ai into your customer support operation involves a few steps. Connect Gmail and Shopify to 1hero.ai, and then upload the Standard Operating Procedures/FAQs that your support team uses. You're then ready to utilize 1hero.ai.

Does 1hero.ai affect the cost optimization of my business?

Yes, 1hero.ai aids in cost optimization by considerably reducing the support operation costs, potentially by up to 95%. It also enables the handling of an unlimited number of messages in multiple languages.

How does 1hero.ai handle the onboarding management?

1hero.ai eases the onboarding management as it does not require any routine management. This allows you to save your time and resources and concentrate on your growing business.

Can I use 1hero.ai for an unlimited number of messages?

Yes, 1hero.ai can manage an unlimited number of messages. This allows businesses to utilize its services for complete customer support coverage irrespective of their volume of customer inquiries.

How does 1hero.ai assist with workflow management?

1hero.ai assists with workflow management through its customizable Gmail filters. These filters help in maintaining an organized and efficient workflow.

How quickly can 1hero.ai respond to messages?

1hero.ai is designed to respond to messages within an average time of just 60 minutes, providing customers with prompt assistance round the clock.

What are the steps to connect Gmail and Shopify to 1hero.ai?

To connect Gmail and Shopify to 1hero.ai, simply make use of the one-click setup option provided in the 1hero.ai platform. This quick-step integration process will allow you to begin uploading your support team's SOPs/FAQs and start putting 1hero.ai to work.

Can 1hero.ai produce return labels and guide customers through the return/exchange process?

Yes, 1hero.ai is capable of producing return labels and guiding customers through the return/exchange process. It smoothens the overall return management, adding to customers' convenience.