Slack GPT is an AI tool that is built natively in Slack to bring the power of generative AI into the platform. It aims to help individuals and organizations work smarter, learn faster, and communicate better.

Slack GPT provides an AI-ready platform that allows users to integrate and automate their language model of choice, including partner-built apps like OpenAI's ChatGPT or Anthropic's Claude, or custom-built integrations.

It also includes AI features built directly in Slack, such as AI-powered conversation summaries and writing assistance. Additionally, Slack GPT features a new Einstein GPT app that allows users to surface AI-powered customer insights from trusted Salesforce Customer 360 data and Data Cloud.

Slack GPT is built on a foundation of trust, ensuring that users know what data is being used and that the outputs are relevant to their business. With the newly available next-generation platform for developers, it is also easy to build custom integrations with a range of AI models.

Slack GPT allows for flexibility in how users choose to integrate AI into their workflows, whether through clicks, code, or a combination of both. The tool promises to redefine how work is done and to enable AI to act on valuable data from a company's most trusted resource- its own internal knowledge.

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Slack GPT was manually vetted by our editorial team and was first featured on May 5th 2023.

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Most impacted jobs

Computational Linguist

Impact: 90%

Tasks: 1298

AIs: 10,295

Chief Information Officer

Chief Financial Officer (CFO)

Pros and Cons

Pros

Native build in Slack

Supports different language models

Integrates with partner-built apps

Einstein GPT app included

Access to Salesforce Customer 360 data

Access to Data Cloud

Trust foundation for data usage

Relevant output to business

Next-generation platform for developers

Allows custom integrations

Actions on company's internal data

Anthropic's Claude integration

Conversation summaries feature

Writing assistance feature

Workflow Builder no-code automation

Integration of CRM data

Service Cloud app integration

Einstein GPT auto-generate case summaries

Case summaries from Service Cloud

Case summaries from Slack channel

User privacy and control protections

Features pilot before broad rollout

Cons

Requires Slack ecosystem

Customization requires development skills

Reliance on partner-built apps

Data privacy concerns

Dependent on Salesforce Customer 360 data

Lack of standalone functionality

Could have user adoption issues

Potential information overload

Integration compatibility issues

Limited non-English language support

Q&A

What is Slack GPT?

Slack GPT is an AI tool developed natively in Slack which aims to help individuals and organizations work smarter, learn faster, and communicate better. It provides an AI-ready platform that allows users to integrate and automate their language model of choice, through applications like OpenAI's ChatGPT or Anthropic's Claude. It also supports custom-built integrations and includes other AI features directly built into Slack, such as AI-powered conversation summaries and writing assistance. In addition, it features a new Einstein GPT app that allows users to surface AI-powered customer insights from Salesforce Customer 360 data and Data Cloud.

How does Slack GPT integrate with other AI models?

Slack GPT allows integration of various AI language models. It can accommodate partner-built apps like OpenAI's ChatGPT or Anthropic's Claude or even custom-built integrations. It provides an AI-ready platform to integrate and automate these language models, giving users the flexibility to choose how they bring AI into their workflows.

What kind of AI features are built in Slack GPT?

Slack GPT’s built-in AI features include AI-powered conversation summaries which allow users to catch up on unread Slack messages in one click, and writing assistance that helps tweak drafts, distill content and adjust tone right from the message composer. It also includes the Einstein GPT app, which allows users to gather AI-powered customer insights.

Does Slack GPT support custom-built integrations?

Yes, Slack GPT does support custom-built integrations. With the newly available next-generation platform for developers, it's easier than ever to build custom integrations with a range of AI models. This provides users with flexibility in how they integrate AI into their workflows.

What is the Einstein GPT app in Slack GPT?

The new Einstein GPT app within Slack GPT allows users to surface AI-powered customer insights from trusted Salesforce Customer 360 data and Data Cloud. It ensures that the data being used is relevant and beneficial to the user's business.

How does Slack GPT ensure the relevance of the output to my business?

Slack GPT ensures relevance of output to a business by enabling AI to act on valuable data from the company's most trusted resource- its own internal knowledge. Built-in AI applications like Einstein GPT allow users to gather AI-powered customer insights directly from Salesforce Customer 360 data and Data Cloud.

How can I trust the data being used in Slack GPT?

Slack GPT is built on a foundation of trust, ensuring users know what data is being used. Allowing users to integrate their AI language model of choice and promising the relevance of output to business, the AI tool prioritizes transparency and control. Additionally, it also takes into consideration Salesforce's guidelines for responsible AI development.

Can I build my own custom integrations in Slack GPT?

Yes, you can build your own custom integrations in Slack GPT. Slack GPT's newly available next-generation platform for developers allows you to do so with your preferred AI models.

What kind of flexibility does Slack GPT offer in integrating AI into my workflows?

Slack GPT offers flexible methods of integrating AI into workflows. Whether through clicks, code, or a combination of both, the tool enables users to accommodate their preferred AI language models, be it partner-built apps or custom integrations. In addition, later this year, users will be able to instantly bring generative AI into their automated processes in Slack without a single line of code through the built-in no-code automation tool, Workflow Builder.

How does Slack GPT redefine how work is done?

Slack GPT redefines how work is done by integrating generative AI into Slack, enabling AI to act on valuable data from a company, and contributing productivity power-ups throughout the work day which saved time. With AI assistance built directly into Slack's message composer and canvas, drafting, editing, and finalizing communications is more efficient, while also enhancing the learning process.

How can I be sure that the data being acted upon by the AI is relevant to my company?

Slack GPT ensures that the AI acts on relevant data by utilizing valuable data from a company's trusted resource - its own internal business knowledge. This ensures that AI implementations are in line with the needs and context of the business.

How does Slack GPT help me work smarter and communicate better?

Slack GPT enables smarter work and improved communication through its integrated AI features. For instance, its AI-powered conversation summaries allow users to quickly catch up on unread messages in a click. The writing assistance tool can help tweak drafts, distill content, adjust tone, and more, right from where users are already writing. By integrating AI in this intelligent and seamless way, Slack GPT helps to streamline workflow, save time, and enhance overall communication.

What is this next-generation platform for developers in Slack GPT?

This mentioned next-generation platform for developers, that's part of Slack GPT, is developer-friendly and makes it easier to build custom integrations with a range of AI models. This new platform allows users to develop custom-built applications that can be integrated into the Slack GPT to meet individual needs.

Is there an AI-powered writing assistance in Slack GPT?

Yes, there is AI-powered writing assistance built natively into Slack GPT. This AI assistance is integrated into Slack’s message composer and canvas, where it aids in tweaking drafts until they're just right. It offers features to distill content, adjust the tone, and more, all from within your current writing window.

How can Slack GPT benefit my organization's communication?

Slack GPT enhances organizational communication through AI-powered conversation summaries, allowing users to quickly catch up on unread messages in a click. It also provides AI assistance for message drafting and adjusting right within the message composer. As a result, it streamlines workflows, saves time, and improves the overall quality of communication by presenting AI-powered insights in a way that’s just a message away.

How does Slack GPT handle conversation summaries?

Slack GPT handles conversation summaries through its integrated AI feature. It creates AI-powered summaries of Slack messages, allowing users to keep up with unread messages quickly. This feature aims to improve workflow efficiency by providing an easy way for users to catch up on vital communications, whether catching up after being away from the office or jumping into ongoing projects.

What is this new Slack GPT app from Salesforce?

The new Slack GPT app from Salesforce, referred to as the Einstein GPT app, allows users to surface AI-powered customer insights from trusted Salesforce Customer 360 data and Data Cloud. This feature offers a robust method to synthesize and analyze customer-related data, thereby providing beneficial insights for the business.

What data can the Einstein GPT app in Slack GPT access?

The Einstein GPT app in Slack GPT can access trusted Salesforce Customer 360 data and Data Cloud. This data supports the AI in generating relevant outputs to aid in business decision-making.

How can I integrate my AI language model of choice into Slack GPT?

Slack GPT lets users integrate their preferred AI language model with the help of partner-built apps like OpenAI's ChatGPT, Anthropic's Claude, or through custom-built integrations. This choice gives users the flexibility to utilize and merge AI capabilities into their workflows in a way that suits their needs and business context.

Can Slack GPT really act on my company's internal knowledge?

Indeed, Slack GPT enables AI to act on a company's internal knowledge, which is a company's most trusted resource. It utilizes this crucial information to integrate and automate their AI language model of choice, delivering outputs that are pertinent to the business. Working on this foundation of internal knowledge allows for more informed and relevant AI interactions.