Overview

Smartsupp is an AI-enabled tool designed to function as an online shopping assistant, primarily aimed at driving online sales by fostering conversations.

It is designed with the objective of helping turn webshop visitors into loyal customers. Providing interactive features like live chat and chatbots, Smartsupp enables businesses to engage with their customers more effectively and efficiently.

The use of AI chatbots offers an additional layer of functionality to the platform, providing 24/7 customer service by answering common queries and providing information to users.

Notably, a key aspect of Smartsupp is its lead generation capacity, which it accomplishes through its interactive tools that engage with website visitors.

In this way, it supports businesses in capturing essential customer information, which can then be utilised to create more personalised and targeted marketing strategies.

However, it's important to note that Smartsupp also gives prime importance to data safety, providing cookies under control to ensure smooth running of the site while managing user consent and privacy.

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Initial release

July 11, 2023

Initial release of Smartsupp.

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Pricing

Pricing model

Freemium

Paid options from

$19.50/month

Billing frequency

Monthly

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Pros and Cons

Pros

Online shopping assistant

Drives online sales

Fosters webshop conversations

Transforms visitors to customers

Live chat feature

24/7 customer service

Lead generation capacity

Personalised marketing strategies

User consent management

Data safety priority

Interactive customer engagement

Privacy-conscious cookies

Collects essential customer information

Marketing strategy refinement

Retail technology integration

Built with e-commerce focus

User browsing security

Visitor behaviour analysis

Effective referral-fee structure

Efficient advertisement efforts

Cross-device user tracking

Optimize advertising relevance

Website visitor segmentation

Demographics and geographical location-based customization

Anonymous source analysis

View 20 more pros

Cons

Doesn't support multi-language

Relies heavily on cookies

No phone support

Requires constant internet connection

Lacks advanced analytics

Doesn't support multiple platforms

Data privacy concerns

Limited bot customization features

Restricted integrations

Limited to retail sector

View 5 more cons

Q&A

What is the main function of Smartsupp?

Smartsupp's main function is to act as an online shopping assistant. It drives online sales by stimulating conversations and aids in converting webshop visitors into loyal customers.

How does Smartsupp utilize AI technology?

Smartsupp utilizes AI technology primarily through its AI chatbot feature. This AI chatbot provides 24/7 customer service, answering common queries and supplying information to users.

What features does Smartsupp have for customer engagement?

Smartsupp offers live chat and AI chatbots for customer engagement. These interactive tools stimulate discussion, answer usual inquiries, and provide information, all playing a crucial role in effective customer engagement.

Can Smartsupp provide 24/7 customer service?

Yes, Smartsupp can provide 24/7 customer service. It achieves this through the implementation of AI chatbots which can handle common queries and provide information around the clock.

How does lead generation work with Smartsupp?

Lead generation in Smartsupp is accomplished through its interactive tools such as live chat and AI chatbots that engage with website visitors. By capturing essential customer information during these interactions, businesses are able to generate leads.

Does Smartsupp ensure data safety?

Yes, Smartsupp gives paramount importance to data safety. It ensures smooth running of the site whilst managing user consent and privacy by keeping the deployment of cookies under control.

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How does Smartsupp manage user consent and privacy?

Smartsupp manages user consent and privacy by providing controlled cookies. These cookies store the user's cookie consent state for the specific domain, ensuring the user's privacy and consent preferences are respected.

Why is Smartsupp considered an interactive tool?

Smartsupp is considered an interactive tool because it offers features like live chat and AI chatbots. These tools promote conversation, provide 24/7 customer service by answering common queries, and facilitate the capture of vital customer information for lead generation.

Can Smartsupp support personalized marketing strategies?

Smartsupp can support personalized marketing strategies by capturing essential customer information during interactions. This information can then be leveraged to create more targeted and individualized marketing campaigns.

What does Smartsupp mean by 'online shopping assistant'?

As an 'online shopping assistant', Smartsupp aids in driving online sales. It achieves this by fostering conversations with webshop visitors, providing information, answering queries, and ultimately assisting customers in their shopping experience.

Does Smartsupp have retail technology?

Yes, Smartsupp enthuses retail technology. It uses AI chatbots for customer service and lead generation tools to engage website visitors, supporting businesses in the retail sector to effectively engage customers and drive sales.

How does the live chat feature in Smartsupp work?

The live chat feature in Smartsupp enables real-time communication with webshop visitors. This interaction can engage customers more effectively, answer their queries promptly, and facilitate the collection of essential customer information.

In what ways is Smartsupp beneficial for e-commerce?

Smartsupp is beneficial for e-commerce in several ways. By stimulating conversations, it boosts customer engagement. Through 24/7 customer service via AI chatbots, it resolves common queries and provides guidance. Also, its lead generation capabilities allow the capture of essential customer information, supporting targeted and personalized marketing strategies.

What common queries can Smartsupp's AI chatbot answer?

Smartsupp's AI chatbot is designed to answer common queries related to the shopping experience. This includes questions about products, services, and other common topics that customers often inquire about during their online shopping experience.

Can Smartsupp capture essential customer information?

Yes, Smartsupp can capture essential customer information. It accomplishes this through its interactive tools such as live chat and AI chatbots that foster conversations with website visitors, providing businesses with valuable customer insights.

How does Smartsupp use cookies?

Smartsupp uses various forms of cookies to ensure smooth functioning of the website and manage user consent and privacy. It deploys necessary, preference, statistic and marketing cookies each serving different purposes such as securing website navigation, upholding selected language preferences of a user, compiling anonymous visitor statistics and delivering relevant advertisements.

What kind of businesses can benefit from using Smartsupp?

Businesses that operate in e-commerce, retail, or any other sector where online sales and customer engagement are vital can benefit from using Smartsupp. Its tools for online customer service, client engagement, lead generation and data security all cater to the conducive digital business environment.

How does Smartsupp help in driving online sales?

Smartsupp helps in driving online sales by engaging with webshop visitors through its interactive live chat and AI chatbots. By answering questions, providing information, and fostering conversation, it enhances customer experience, thereby encouraging more sales.

Can Smartsupp help turn webshop visitors into loyal customers?

Smartsupp helps turn webshop visitors into loyal customers by engaging them in conversations through live chat and AI chatbots. It provides 24/7 customer service, addresses common queries, and creates a rich, personal, and responsive shopping experience that contributes to customer loyalty.

Is Smartsupp suitable for use in multiple business sectors?

Smartsupp is versatile and can be suitable for use across multiple business sectors. Sectors where customer interaction, lead generation, 24/7 customer service, and online sales are crucial can largely benefit from using Smartsupp.

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