Viff And 13 Other AI Alternatives For Customer review replies

Q&A

What is Viff?

Viff is an AI tool designed to assist hotels and property managers in generating courteous and contextual responses to guest reviews. It is implemented as a Chrome extension and can be used with any website, property/reputation management system, and even emails. Viff is trained to understand a hotel's tone and brand voice, enabling it to provide responses that are consistent with the hotel's image. Furthermore, the AI tool can understand and respond in over 20 languages.

How does Viff work?

Viff works through a proprietary AI model that is trained to understand various aspects of a good guest experience, such as food, cleaning, and service. The model learns a hotel’s tone and brand voice from initial inputs, and uses this knowledge to generate context-appropriate responses in a single click. The Chrome extension functions on any webpage or email, requiring only that the user selects the review text and clicks on the Viff icon.

What is unique about Viff's AI model?

The unique feature of Viff's AI model is its ability to generate responses that are context-driven, courteous and adhere to a hotel's established brand voice. It can achieve this by learning a hotel's tone and brand voice in as little as 20 responses. Furthermore, it will never say anything that the hotel staff wouldn't want to say, ensuring all responses maintain a certain level of professionalism, irrespective of the nature of the review.

How does Viff learn the hotel's tone and brand voice?

Viff learns the hotel's tone and brand voice through initial inputs and responses. It is trained this way in as little as 20 responses. As the user selects responses provided by Viff, it captures personal preferences and tailors future responses to align with the identified brand voice and tone.

Why should I use Viff for responding to guest reviews?

Viff should be used for responding to guest reviews because it enables consistent review responses, which can greatly improve a hotel's online reputation. Moreover, 87% of travellers are more likely to book when they see businesses responding to reviews, as it makes the business stand out and instils confidence. Viff saves time by generating responses in an instant and functions immediately after installation without any set-up or integration requirements.

Can Viff handle negative reviews?

Yes, Viff is capable of handling even the nastiest of reviews. It is designed to generate professional and courteous responses irrespective of the review's tone or content.

What kind of improvement in online reputation can I expect with Viff?

You can expect improvements in online reputation by consistently responding to all reviews using Viff. This is because consistent responses to reviews, whether positive or negative, instil confidence in potential customers, making your business stand out.

What are the benefits of using Viff in terms of booking volumes and TripAdvisor ranking?

Using Viff has resulted in significant improvements in both booking volumes and TripAdvisor rankings for its customers. After just six months of consistently responding to all reviews, customers have experienced a 5x increase in booking volumes and a 67% improvement in TripAdvisor ranking.

Does Viff offer a free trial?

Yes, Viff does offer a free trial. The trial covers the first 20 responses.

In how many languages can Viff understand and respond?

Viff can understand and respond in more than 20 languages. It is trained to respond in the same language as the review.

What does it take to install Viff?

Viff is easy to install and requires no setup or integration work. As a browser extension, it can be installed by anyone.

Can Viff be integrated with any website or system?

Yes, Viff can be integrated with any website or system. It works out of the box with every website and property/reputation management system under the sun. It requires zero setup and integration work.

Can Viff be used for responding to emails?

Yes, Viff can be used for responding to emails. It is versatile and operates anywhere once installed as a Chrome extension.

What kind of responses does Viff generate?

Viff generates responses that are courteous, contextual, and consistent with the hotel's brand voice and tone. It can handle both positive and negative reviews, always maintaining a professional and respectful stance.

Is it easy and quick to generate responses with Viff?

Yes, it is extremely easy and quick to generate responses with Viff. Once the review text is selected, Viff generates a response in a single click.

Does Viff stick to the learned brand voice and tone after training?

Yes, Viff sticks to the learned brand voice and tone after training. Its AI model is trained to consistently generate on-brand responses after learning from the input of just 20 responses.

How are Viff's responses designed?

Viff's responses are designed to always be professional and courteous. They are contextual and generated using a proprietary AI model that has learned the brand voice and tone of your hotel.

Are Viff responses always professional and courteous?

Yes, Viff's responses are always designed to be professional and courteous, regardless of the nature of the review it's responding to.

What is the experience of Viff's existing customers?

Users have highly praised Viff, indicating that it saves time, helps maintain a 100% response rate, and even contributed to increased booking volumes. They have described Viff as their 'best staff hire' and a 'secret growth hack'.

What is the impact of using Viff on my bookings?

Using Viff can significantly impact your bookings. Based on data from existing customers, consistent responses made using Viff have resulted in a 5x jump in booking volumes. This is partly due to an improvement in online reputation, which is achievable by regularly responding to reviews, and partly due to the increased confidence of potential customers when they see businesses actively interacting with their guests.

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