Customer Service Operator

5%
AI Impact
Tasks
1,334
AIs
11,920
Generated by ChatGPT

A Customer Service Operator is a skilled professional who plays a crucial role in ensuring customer satisfaction. They communicate with customers through telephone, email, or chat to address their inquiries, concerns, and complaints.

They must possess excellent problem-solving and communication skills to deliver high-quality service and keep customers happy. This job requires a patient and empathetic personality, as well as the ability to deal with complaints calmly and professionally.

Tasks

#
Task
AI Impact
AIs
6
Workflow automation
90%
30
8
Team information sharing
90%
1
13
Customer support
90%
171
17
Career development
90%
26
44
Conversation support
80%
35
49
ChatGPT
80%
209
50
Chatbots
80%
199
57
Text optimization
75%
27
60
Q&A
75%
48
66
Empathetic conversations
75%
48
68
Customer engagement
75%
24
70
Conversational avatars
75%
92
71
Conversation management
75%
53
74
Call length prediction
75%
1
76
Call agents
75%
1
83
User experience analysis
70%
27
96
Personalized newsletters
70%
2
104
Humanizing AI text
70%
3
112
Email outreach
70%
22
115
Discord support tickets
70%
1
121
Communication improvement
70%
26
131
Speech to text
65%
28
133
Resume optimization
65%
82
134
Productivity
65%
32