15,271
Employee engagement
2023-12-01
DEX Insight
Understand employee experiences with digital tools easily and quickly.
Overview
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DEX Insight is a tool designed to understand and enhance the employee experience with digital tools. It enables users to gather application usage data and obtain user feedback.
Positioned as the first browser extension to measure Monthly Active Users of any licensed or internal app, it presents an opportunity to understand high-traffic workflows better via in-app feedback.
The tool provides bespoke feedback integration to pinpoint usage gaps in high-compliance sectors, which assists firms in aligning their technology and user efficiency.
DEX Insight uses a browser extension and desktop agent to turn insights into action at an impressive speed. This approach is intended to secure immediate returns on technology investments.
It also allows for seamless integration into existing workflows and offers immediate insights. This tool goes beyond simple analytics by suggesting actionable insights based on the user's services.
The Monthly Active User Report illuminates opportunities for increased engagement, identifies strengths in the current software suite, and ensures that every tool is optimized for peak performance.
With DEX Insight, every decision is data-driven, each investment is justified, and users can maximise the efficiency of their digital ecosystem. DEX Insight also takes care of data security and respects user privacy.
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DEX Insight was manually vetted by our editorial team and was first featured on January 29th 2024.
6 alternatives to DEX Insight for Employee engagement
Pros and Cons
Pros
Measures Monthly Active Users
Browser extension based
Quick application usage data collection
In-app user feedback feature
Tackles high-traffic workflows
Specific feedback integration
Finds usage gaps in high-compliance sectors
Assists in technology-user efficiency alignment
Fast insights-to-action conversion
Immediate tech investment returns
Seamless workflow integration
Immediate insight generation
Presents actionable insights
Optimizes tools for peak performance
Data-driven decision making
Justifies technology investments
Ensures digital ecosystem efficiency
Data security and user privacy
Easy understanding of digital experiences
Desktop agent included
Reports on software suite strengths
Promotes increased user engagement
Supports user efficiency
Windows and OSx agents for desktop apps
SOC 2 Type 2 certified
Supports 27 languages
Remote browser extension installation
Tracks added applications only
Non-intrusive data collection
Supports Chrome, Edge, Safari, Firefox
Configurable data collection
No sensitive data collection
Affordable enterprise-level tool
Cons
Browser extension based
May miss non-browser apps
No mobile usage tracking
Depends on active user interaction
Limited to 27 languages
Possibly expensive for SMBs
Limited to certain browsers
Intrusive for some users
Less effective for less-used apps
Requires manual app addition
Q&A
What is DEX Insight?
DEX Insight is a digital tool designed to understand and enhance the employee experience with other digital tools. It empowers users to collect application usage data and receive user feedback. It is the first browser extension to measure Monthly Active Users of any licensed or internal app and offers bespoke feedback integration to identify usage gaps, especially in high-compliance sectors. With DEX Insight, firms can align their technology and user efficiency, turn insights into immediate actions, and secure returns on their technology investments rapidly.
How does DEX Insight gather application usage data?
DEX Insight gathers application usage data using both a browser extension and a desktop agent. This allows it to monitor the use of different applications and receive feedback without significantly interrupting normal workflow.
What is the purpose of the Monthly Active User report in DEX Insight?
The purpose of the Monthly Active User report in DEX Insight is to display opportunities for increased engagement, identify strengths in a firm's current software suite, and ensure all tools are optimized for maximum performance. The report provides valuable insights that illuminate high-traffic workflows, which helps in making data-driven decisions and justifying investments.
How does DEX Insight integrate into existing workflows?
DEX Insight integrates into existing workflows by utilizing a non-intrusive browser extension and desktop agent. This allows the tool to provide immediate insights and feedback without causing substantial disruption to the ongoing workflow of the user or organisation.
What actionable insights does DEX Insight provide based on user's services?
DEX Insight provides actionable insights by leveraging user feedback and application usage data. By understanding user interactions and preferences, it can recommend measures to improve engagement, identify strengths across a software suite, and ultimately optimise every tool for peak performance.
How does DEX Insight ensure data security and respect user privacy?
DEX Insight ensures data privacy and security by strictly tracking only applications that are specially designated in the tool configuration as part of the setup. It does not collect sensitive data such as keystrokes, screenshots, screen recordings, or any personally identifiable information. It has also received its SOC 2 Type 2 certification for heightened assurance of security standards.
Does DEX Insight have desktop applications?
Yes, DEX Insight does have desktop applications. It has both a Windows and OSx agent that enables it to track Monthly Active Users and collect feedback from desktop apps.
In which languages is DEX Insight available?
DEX Insight is available in 27 languages, thus making it adaptable for international use with diverse teams or clientele.
How does the installation of DEX Insight work?
Installation of DEX Insight works through remote installation of browser extensions in the background from the admin settings. This can be done on Chrome, Edge, Safari, and Firefox, its supported browsers.
What specific data does DEX Insight process?
DEX Insight processes data from only those applications added to the tool configuration during setup. It tracks whether a logged-in URL was viewed, but does not collect sensitive data like keystrokes, screenshots, screen recordings, or any personally identifiable information.
How much does it cost to use DEX Insight?
The cost of using DEX Insight can start in the low five figures annually, with the value and price scaling as more end-users are added, similar to other enterprise browser extensions like Grammarly, Groove, Zoominfo, and Loom.
What is the purpose of the browser extension feature in DEX Insight?
The purpose of the browser extension feature in DEX Insight is to measure Monthly Active Users of any licensed or internal application, providing companies with a clear insight into app usage patterns. This feature also serves to capture in-app feedback for enhancing high-traffic workflows.
How does DEX Insight identify gaps in high-compliance sectors?
DEX Insight identifies gaps in high-compliance sectors by employing a finely tuned feedback integration system. It pinpoints areas of underutilized technology and aligns them with user efficiency, fortifying the digital strategy of the organisation.
How does in-app feedback enhance high-traffic workflows in DEX Insight?
DEX Insight enhances high-traffic workflows through in-app feedback. By providing direct feedback within the app, users can quickly identify areas for improvement, which, once addressed, can lead to heightened efficiency and user satisfaction.
How is DEX Insight able to deliver immediate returns on technology investments?
DEX Insight can deliver immediate returns on technology investments by rapidly transforming collected insights into actionable strategies. Through its browser extension and desktop agent, it brings immediate, tangible returns, securing a dominant position in the innovation landscape for the adopting organisation.
How can DEX Insight maximize the efficiency of my digital ecosystem?
DEX Insight is geared to maximize the efficiency of your digital ecosystem by turning every decision into a data-driven one, justifying every investment, providing insights into user's digital interactions and using this information to optimize each tool in your digital suite for peak performance.
Does DEX Insight provide user feedback and if yes, how?
Yes, DEX Insight does provide user feedback. It collects user feedback via its browser extension, giving businesses an opportunity to better understand high-traffic workflows and enhance them through this direct communication channel.
How does DEX Insight measure Monthly Active Users for every app?
DEX Insight measures Monthly Active Users for every app using its unique browser extension. It is the first and only browser extension that can measure the Monthly Active Users of any licensed or internal app, providing insightful data for any business or organization.
What is DEX Insight's policy on security and privacy?
DEX Insight's policy on security and privacy is robust and comprehensive. It has received its SOC 2 Type 2 certification, which demonstrates a high level of security standard adherence. In terms of data processing, it only tracks designated applications and collects data related to page views. It does not collect sensitive data such as keystrokes, screenshots, screen recordings, or personally identifiable information.
Does DEX Insight support multiple languages, and if yes, how many?
Yes, DEX Insight supports multiple languages. It is available for use in up to 27 languages, making it a versatile tool for multi-lingual teams and businesses operating in multiple regions globally.
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