15,271
Employee engagement
2022-03-15
Amber by inFeedo
3
Employee engagement and retention chatbot
Overview
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Amber by inFeedo™ is a conversational AI bot designed to have intelligent conversations with employees. Its primary function is to identify employees who are unhappy, disengaged, or likely to leave.
It achieves this by engaging employees in conversations and analyzing their responses. Amber uses powerful AI algorithms to understand the intent behind the employees' statements and provide appropriate responses.
The platform emphasizes privacy and uses cookies to enhance user experiences on their website, allowing users to disable tracking if desired.In addition to conversation analysis, inFeedo™ offers other AI-driven solutions.
These include an engagement platform that helps organizations understand and boost employee sentiment, an AI helpdesk that automates employee support, and people analytics software that provides deep insights and actionable data.
The company also offers people science advisory services, providing expert consultancy for real problems and a research-backed employee experience framework.Amber's conversational AI capabilities enable it to provide reliable automation and sentiment analysis with 95% accuracy.
The tool is trusted by industry leaders and has reportedly resulted in significant savings in HRBP hours and high ROI. The company showcases customer success stories and provides resources such as blogs, newsletters, customer stories, and reports to support HR professionals in their use of AI tools.Overall, Amber by inFeedo™ is a powerful conversational AI platform that helps organizations prioritize employee well-being, identify potential issues, and take proactive measures to improve employee engagement and reduce attrition.
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Amber by inFeedo was manually vetted by our editorial team and was first featured on June 28th 2023.
6 alternatives to Amber by inFeedo for Employee engagement
Pros and Cons
Pros
Identifies unhappy employees
Measures employee engagement
Advanced conversation analysis
Cookie privacy
User tracking control
Proprietary machine learning algorithms
Natural Language Processing (NLP) capabilities
Integrated engagement platform
People analytics for insights
Has people science advisory
High accuracy sentiment analysis
Used by industry leaders
Results in HRBP hour savings
Generates high ROI
Access to educational resources
95% accuracy for sentiment analysis
Talent retention capability
Helps HR productivity
Employee sentiment determination
Efficient offboarding process
Partnership with GPT-4
ISO compliant
GDPR complaint
Ease in integrations
Language flexibility for users
Panel of HR leaders consultancy
Scalable for large organizations
Trusted and voted by top HR leaders
Automated 1:1s
Smart escalations & ticketing
Unified view of company’s health
Automated & configurable reports
Custom watchlists for high performers
Cons
Accuracy rate only 95%
No multi-language support mentioned
No integration details provided
Lack of customization options
Doesn't mention mobile support
Lacks feature specificity
Data compliance details vague
No free trial mentioned
Relies on cookies for privacy
No transparent pricing information
Q&A
What is Amber by inFeedo and what does it do?
Amber by inFeedo is a conversational AI bot conceived for employee engagement and retention. It conducts intelligent conversations with employees to discern their satisfaction levels and identifies those who may be unhappy, disengaged or planning to quit. The ultimate goal is to assist organizations in ameliorating employee well-being and minimizing attrition.
How does Amber identify unhappy or likely-to-leave employees?
Amber identifies unhappy or about-to-leave employees by engaging them in conversations and examining their feedback. The AI algorithms interpret the intent behind the employee statements, helping to detect any dissatisfaction or disengagement.
How does Amber by inFeedo use AI algorithms?
Amber by inFeedo employs powerful AI algorithms for conversation analysis and sentiment evaluation. The algorithms are meticulously designed to understand employee intentions and sentiments, enabling appropriate responses. Insights derived from these algorithms help organizations take proactive measures to improve employee engagement and predict attrition.
In terms of privacy, what measures does inFeedo take?
inFeedo takes rigid measures to ensure user privacy. Their platform employs cookies for enhanced user experience, but these can be deactivated by users, halting their tracking. In line with various compliance standards, the platform respects data protection and privacy, ensuring user information is secure and privacy preferences are respected.
What other AI solutions does inFeedo offer?
In addition to its primary conversational AI bot, Amber, inFeedo provides several other AI-driven solutions. These include an engagement platform which analyses and enhances workforce sentiment, an AI helpdesk that automates employee support, and people analytics software that delivers valuable insights and actionable data.
Can users disable tracking on Amber by inFeedo?
Yes, users have the ability to disable tracking on Amber by inFeedo. The platform utilizes cookies for a better user experience, but if users decline cookie use, their information won’t be tracked during website visits.
What is the accuracy of Amber’s sentiment analysis?
Amber's sentiment analysis is boasted to be 95% accurate. It utilizes propriety AI technology to reliably assess employees' sentiments, enabling an accurate and in-depth understanding of employee engagement.
How does Amber automate employee support?
Amber automates employee support using AI-driven technology. It includes features such as FAQs powered by GPT-4, intelligent ticketing for smart escalations, and automated approval workflows for departments like payroll and IT. This can potentially save up to 60% bandwidth of HR and IT departments.
Does Amber by inFeedo have any customer success stories?
Yes, Amber by inFeedo does feature customer success stories. The tool is trusted by industry leaders and has resulted in substantial HRBP hours saved and a high ROI. These stories highlight the positive impact Amber has had on companies' HR practices.
Can Amber integrate with other HR tools?
Yes, Amber can integrate with other HR tools. It is designed to seamlessly work alongside existing HR systems and provides a unified management platform, thus ensuring the best possible outcomes for businesses.
What resources does inFeedo provide to support HR professionals?
inFeedo provides various resources to support HR professionals in their use of AI tools. These include customer success stories, reports, guides and newsletters. The company also maintains a blog with updated industry trends and insights.
What are the consultancy services provided by People Science Advisory?
The People Science Advisory service from inFeedo offers expert consultation for real problems. They provide a research-backed employee experience framework and have a panel of HR leaders and I/O psychology experts to aid in problem-solving.
In what scenarios can Amber by inFeedo be useful for HR productivity?
Amber by inFeedo is useful for HR productivity in multiple ways. It automates repetitive tasks like engaging employees in conversations, gathering and analysing their feedback, and identifying those at risk of departure. HR professionals can thus focus more on strategic activities rather than administrative tasks.
How does Amber’s AI Helpdesk function?
Amber's AI Helpdesk resolves employee queries promptly, ensuring interrupted work. It uses GPT-4 to automate FAQs, intelligent ticketing for smart escalations, and approval workflows to manage requests ranging from payroll to IT, making it a valuable tool for HR and IT departments.
What insights can be gathered from people analytics software by inFeedo?
inFeedo's people analytics software offers comprehensive insights into a company's employee dynamics. It maintains custom watchlists for high performers, generates automated and configurable reports, and pinpoints trends and improvement areas. It effectively assesses the company's health, finds what keeps employees engaged and predicts why they might quit.
How does Amber by inFeedo ensure data privacy?
Amber by inFeedo ensures data privacy by emphasising the protection of user data and privacy. The platform uses cookies to enhance user experience, but it respects the user's choice and allows them to disable cookies, thereby stopping tracking. It maintains compliance with data protection standards like GDPR and ISO.
How does Amber achieve engagement and sentiment analysis with 95% accuracy?
Amber achieves 95% accuracy in engagement and sentiment analysis by leveraging advanced AI algorithms. These algorithms intelligently unravel the intent behind employee statements, thereby generating highly accurate sentiments. By doing so, Amber ensures reliable automation and provides comprehensive insights into an organization’s employee engagement.
What is the ROI for using Amber by inFeedo?
The ROI for using Amber by inFeedo is significant. It has reportedly saved over 11,000+ HRBP hours and has retained more than 16,000 at-risk employees, resulting in a 37x ROI. These substantial benefits make Amber a trusted tool among leading industries.
Are there demo versions available for Amber by inFeedo?
Yes, Amber by inFeedo offers demo versions. Prospective clients can request a demo to understand how Amber and other inFeedo solutions can benefit their organizations. The demo provides a comprehensive overview of Amber’s functionalities and advantages.
What languages does Amber by inFeedo support?
Amber by inFeedo supports multiple languages, thus enabling organizations with a diverse employee base to utilize its functionalities effectively. The website doesn’t specify the languages available but emphasizes that the AI bot can communicate in languages that employees are comfortable with.
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