Voiceflow is a collaborative AI agent building platform that enables teams to design, develop, and launch chat and voice assistants. It offers a range of features and tools to facilitate the entire process of creating conversational agents.The Conversation Design tool provided by Voiceflow is particularly notable, as it is described as the most powerful agent design tool available.

It allows teams of any size to easily design and create agents of various scales and complexities. Users can create conversation dialogue journeys efficiently, promoting smooth collaboration and best practice sharing among team members, even across different teams and countries.Voiceflow also offers a Prototyping feature that allows users to create high-fidelity prototypes in minutes.

These prototypes can be shared through a simple URL for moderated or unmoderated user testing. By using Voiceflow, teams can obtain valuable feedback within minutes, significantly reducing the time it would take using traditional methods.One of the key advantages of using Voiceflow is its ability to facilitate collaboration.

The platform provides an interactive workspace where teams can work together effectively. All assistant data, including conversation flows, intents, utterances, response content, and API calls, can be consolidated in one place, eliminating functional silos and content chaos.

This accessibility makes Voiceflow a valuable tool for both designers and non-designers alike.Voiceflow also offers scalable agent hosting powered by AWS and GCP, with custom options available.

Additionally, the platform provides a Dialog API that allows users to launch agents on any interface, including custom-built interfaces. Moreover, Voiceflow's developer platform allows for the flexibility of hosting end-to-end on Voiceflow or exporting the assistant to any other platform or tech stack.Designed for the entire team, Voiceflow is trusted by conversational AI teams to design, prototype, and launch experiences for any conversational channel.

It is employed by various customers, including renowned brands such as BMW, Google, Motorola, and Spotify.

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Voiceflow was manually vetted by our editorial team and was first featured on July 16th 2023.

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199 alternatives to Voiceflow for Chatbots

Most impacted jobs

Customer Care Representative

Director Of Customer Service

Customer Service Supervisor

Impact: 85%

Tasks: 1227

AIs: 11,856

Pros and Cons

Pros

Collaborative Agent building platform

Powerful Conversation Design tool

Facilitates efficient dialogue creation

Enables smooth team collaboration

Accelerates best practice sharing

Creates high-fidelity prototypes quickly

Supports moderated or unmoderated testing

Rapid feedback collection

Interactive workspace for teams

Consolidates all assistant data

Eliminates functional silos

Reduces content chaos

Accessible to designers and non-designers

Scalable agent hosting

Hosting backed by AWS and GCP

Customizable hosting options

Versatile Dialog API

Interface-agnostic agent launching

Flexible development platform

Allows exporting to other platforms

Supports custom-built interfaces

Used by renowned brands

Advanced conversation design capabilities

Facilitates prototyping

Promotes design for scale

Offers pre-built conversational interface

Interactive Webchat embedding

Offers 100+ hours of tutorials

Cons

No offline capabilities

Potential AWS/GCP outage reliance

Limited pre-built interfaces

Dependency on specific technologies like AWS

Lack of customization options

Integration limitations

Not beginner-friendly

Potential privacy issues

Limited language support

Q&A

What is Voiceflow?

Voiceflow is a collaborative AI agent building platform. It empowers teams to design, develop, and launch chat and voice assistants. With functionalities ranging from conversation design and prototyping to scalable agent hosting, Voiceflow simplifies and accelerates the process of AI assistant creation.

What makes Voiceflow's conversation design tool powerful?

Voiceflow's conversation design tool is powerful because it enables teams of any size to design and create agents of various scales and complexities. It simplifies the creation of conversational dialogue journeys, promoting collaboration and best practice sharing among team members, even those in different teams and countries.

How does the prototyping feature of Voiceflow work?

The Prototyping feature of Voiceflow allows users to create high-fidelity prototypes within minutes. These prototypes can be disseminated through a simple URL for moderated or unmoderated user testing, allowing teams to gather critical user feedback rapidly and effectively.

How does Voiceflow help with collaboration within teams?

Voiceflow promotes collaboration by providing an interactive workspace where all assistant data—conversation flows, intents, utterances, response content, and API calls—can be consolidated in one place. This eliminates functional silos and content chaos, allowing both designers and non-designers to access everything they need in a unified interface.

Does Voiceflow offer hosting services?

Yes, Voiceflow offers scalable agent hosting powered by two of the world’s most renowned cloud computing services—AWS and GCP. Custom hosting options are also available to cater to specific needs.

Which companies are using Voiceflow?

Voiceflow is trusted by over 100,000 teams worldwide, including renowned companies like BMW, Google, Motorola, and Spotify.

What interfaces does Voiceflow's Dialog API support?

Voiceflow's Dialog API allows users to launch agents on any interface, including but not limited to custom-built interfaces.

Can I export data from Voiceflow to other platforms?

Yes, Voiceflow provides flexibility for teams by allowing data export to various platforms including Amazon Lex, Nuance Mix, Microsoft Luis, Dialogflow, IBM Watson, Rasa, Salesforce Einstein, and Voiceflow NLU.

What is the role of AWS and GCP in Voiceflow's agent hosting?

AWS and GCP power Voiceflow's scalable agent hosting by providing the computational infrastructure. These services ensure high performance and uptime for the AI agents hosted on Voiceflow.

What are some well-known companies that trust Voiceflow?

Voiceflow is trusted by several well-known companies including BMW, Google, Motorola, and Spotify.

How does Voiceflow facilitate the creation of high-fidelity prototypes?

Voiceflow enables the creation of high-fidelity prototypes by allowing users to design and simulate user experiences that can be changed and improved upon based on rapid, real-world user feedback.

What does Voiceflow mean by eliminating 'functional silos' and 'content chaos'?

By 'functional silos' and 'content chaos', Voiceflow refers to the difficulty that teams can experience when their data is stored in multiple separate systems. Voiceflow eliminates this issue by consolidating all assistant data in one interactive workspace thereby promoting straightforward access and organisation of all relevant data.

How does Voiceflow assist in user testing?

Voiceflow assists in user testing by enabling the creation of prototypes that can be shared with a simple URL for moderated or unmoderated user testing. This fast and comprehensive method of collecting feedback significantly streamlines the user testing process.

Can I design, develop, and launch a conversational assistant with Voiceflow?

Yes, Voiceflow is a platform specifically designed to enable teams to design, develop, and launch conversational assistants.

How can I improve my assistant's performance using Voiceflow?

Voiceflow's platform includes a User Testing feature to help improve the performance of your assistant. It allows you to collect and implement feedback quickly, ensuring that your assistant is the best it can be.

What type of templates does Voiceflow offer?

Voiceflow comes with a range of free templates to get users started in designing their conversational assistants. While the specifics are not mentioned on their website, these would typically cover different types of conversational interactions and industry standards.

How does the project hand-off process work in Voiceflow?

While the website does not go into explicit details about the project hand-off process, it does emphasise that Voiceflow saves development time. This suggests that Voiceflow facilitates a smooth handoff from designers to developers, minimising post-production changes.

Is there a way to connect my AI workflow with Voiceflow?

Yes, Voiceflow offers an Integrations feature which allows you to connect your AI workflow with their platform.

Is there an option for custom agent hosting in Voiceflow?

Yes, Voiceflow offers custom options alongside its AWS and GCP-powered hosting services to meet specific hosting needs of their users.

How can conversational designers, product owners, and developers benefit from using Voiceflow?

Conversational designers can design compelling experiences with Voiceflow, aided by rapid prototyping and real-world feedback. Product Owners can deliver better products faster by uniting all project assets and stakeholders in one place. Developers can save time with pre-built code, smoother design handoffs, and fewer post-production changes.