Userview is an AI-powered tool designed to facilitate and expedite the process of user interview analysis and synthesis. It allows users to upload audio or video recordings and generates interview reports in a matter of minutes.

One of its standout features is its ability to deliver accurate and complete user insights that can be customized based on the user's needs. It also offers easy-to-use reporting templates and an AI chat feature to ask questions relating to conducted research.

Userview also supports collaborative functionality, enabling users to share links and work together in real-time, similar to Google Docs. A major priority for Userview is data privacy.

Located in the EU, it adheres to GDPR guidelines, explicitly refrains from using customer data for AI training, and does not store uploaded files. The tool also features multiple functionalities such as transcription service, language support, custom report generation, customizable team roles, ability to manage access rights and a user-friendly interface that values users' needs, while offering insights to optimize products and user experiences.

Trusted by leading product and UX teams, Userview provides a comprehensive solution for managing user interviews and delivering actionable insights for better product development.

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Userview was manually vetted by our editorial team and was first featured on March 6th 2024.

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Pros and Cons

Pros

Generates user interview reports

Customized user insights

Easy-to-use reporting templates

Real-time collaborative functionality

Privacy-focused (EU, GDPR compliance)

No use of customer data for training

No file storage post insights generation

Transcription service

Language support

Custom report generation

Customizable team roles

Manage access rights

User-friendly interface

Product optimization insights

Quick user interview synthesis

Shareable links functionality

Accurate insights

Automated interview analysis

Real-time collaboration platform

Template and suggestions for chat

Project synthesis feature

Automated Insights

31 Languages Support

Accessible Report Templates

Admin and Editor Roles

Flexible Plans for Teams

Secure and private

Quality Transcripts

Actionable Reports

Trusted by leading teams

Customizable Insights

No Credit Card required for trial

Supports Video and Audio Uploads

Impressive Time Saving

Generates Magic Insights

Dedicated Account Manager for Business Plan

Multiple interviews/studies analysis

Cons

Limited interview uploads

No API for integrations

Focused only on interviews

Pricing potentially high

Limited to 31 languages

EU GDPR compliance (inagreement with US users)

Limited team roles

Limited template options

Reliance on manual uploads

Q&A

What is Userview?

Userview is an AI-powered tool that simplifies and accelerates the process of user interview analysis and synthesis. Its primary features include the ability to upload audio or video recordings, generation of interview reports in minutes, and provision of accurate user insights that can be customized as per user requirements. Userview also prioritizes data privacy and is GDPR-compliant. Notably, it includes features for real-time collaboration, transcription services, multiple language support, and customizable team roles and access rights management.

How does Userview use AI in user interview analysis?

Userview utilizes AI to analyze and synthesize user interview data. Users can upload audio or video recordings of interviews, and the AI processes this data to deliver comprehensive interview reports in a short time frame. Additionally, there is an AI chat feature available for users to ask questions about their research.

How fast can Userview generate interview reports?

Userview can generate interview reports in as little as 5 minutes. This allows users to quickly gain insights from their user interviews without having to spend excessive time on manual analysis.

In what ways can Userview's insights be customized?

The insights provided by Userview can be customized in a multitude of ways. Users can choose from easy-to-use report templates for their convenience. Moreover, the AI chat feature allows users to ask specific questions about their research, providing further customization of insights.

Does Userview support real-time collaboration?

Yes, Userview enables real-time collaboration. Users can share links and work together concurrently, with the platform's functionality resembling that of Google Docs.

What measures does Userview take to ensure data privacy?

Userview has several measures in place to ensure data privacy. Firstly, it does not use customer data for AI training. Moreover, it does not store any uploaded files. Being an EU-based organization, it closely follows GDPR guidelines and prioritizes data privacy.

How does Userview adhere to GDPR guidelines?

Userview complies with GDPR guidelines by staying transparent about its data handling practices. Customer data is not used for AI training nor stored after usage. As it's based in the EU, Userview strictly follows GDPR guidelines to ensure that its practices meet the necessary regulations.

What key features distinguish Userview's transcription service?

Userview's transcription service stands out with its high-quality transcripts and support for audio or video files. It automatically processes the uploaded files, making the transcription service easy to use and highly efficient, reducing the time spent on manual transcription.

Which languages are supported by Userview?

Userview supports 31 languages, hence accommodating a broad spectrum of users from different linguistic backgrounds. The listed languages include but aren't limited to English, German, French, Spanish, Russian, and various others.

How do customizable team roles function in Userview?

Customizable team roles in Userview facilitate efficient team collaboration on the platform. Users can assign and manage roles like admins or editors, thus simplifying the process of collaboration and access rights management.

How user-friendly is Userview's interface?

Userview's interface prioritizes user-friendliness. It focuses on simplifying the process of uploading and analyzing interview data, asking AI chat queries, utilizing reporting templates, and collaborating in real-time. The platform's design ensures quick and seamless navigation, enhancing the overall user experience.

Can I limit or manage access rights on Userview?

Yes, Userview allows you to manage access rights effectively. You can share report links similar to Google Docs, hence controlling who gets to view or edit the shared reports.

What is the AI chat feature in Userview?

The AI chat feature in Userview enables users to ask specific questions about their conducted research. This feature can aid in digging deeper into interview findings, thus helping users gain more nuanced insights that cater to their unique research needs.

What security measures are in place to protect my uploaded files on Userview?

Userview adheres to stringent measures to protect uploaded files. It doesn't store any of the user-uploaded files, thus ensuring that user data isn't at risk of being misused or stolen. Once insights have been generated, the uploaded files are automatically deleted.

Does Userview use customer data for AI training?

No, Userview does not use customer data for AI training. The platform explicitly states that it refrains from using customer data to train any of its AI models, thereby prioritizing user privacy and data protection.

How does Userview support product development strategies?

Userview supports product development strategies by providing thorough insights from user interviews. It delivers accurate user insights in a short timeframe, hence aiding product and UX teams in making data-driven decisions and implementing improvements that cater to user requirements effectively.

How can I share links in Userview similar to Google Docs?

You can share links in Userview by simply clicking on the desired interview or report and selecting the 'Share' option. This functionality is similar to Google Docs, making it easy for team members to collaborate in real-time.

How can Userview speed up the process of user interview synthesis?

Userview employs AI to streamline the process of user interview synthesis. Users can subsequently receive complete, accurate insights from user interviews, which are synthesized at a speed that's approximately 12 times faster than manual methods.

What is a Userview reporting template, and how do I use it?

A Userview reporting template is a pre-structured format for organizing and presenting interview insights. Users can choose from a variety of templates depending on their needs, thereby simplifying the process of report generation. To use it, users simply select their preferred template and the AI populates the template with their specific research insights.

Are there pricing plans for different team sizes at Userview?

Yes, Userview offers different pricing plans to cater to teams of varying sizes. The 'Starter' plan is geared towards small teams or individuals, the 'Team' plan is designed for growing teams, and the 'Business' plan is ideal for businesses looking to scale their user testing across teams. Each plan features varying capabilities regarding team members, interviews per month, views, and customer support.