MetaDialog is an AI-based tool focused on providing conversational interfaces for businesses. It leverages Large Language Models to offer customized AI solutions, which can be deployed even on-premises.

This ensures data privacy and compliance, making it ideal for businesses prioritizing data security. The tool features two primary products, namely, SMB AI Support Platform and Enterprise AI Support Platform.

The SMB AI Support Platform is designed to automate customer support conversations, providing secure, multilingual AI support that smoothly integrates into existing customer support software systems.

The Enterprise AI Support Platform, on the other hand, is geared toward integrating Generative AI into regular business processes, offering fully customizable, scalable solutions.

A distinguishing feature of MetaDialog is its provision to create Custom Large Language Models. This functionality allows for the quick and cost-effective deployment of secure, private, and compliant language models, underlining the company's commitment to data control and privacy.

The models are trained with up-to-date knowledge, ensuring immediate responses. The tool also provides advanced searching capabilities and precise, compliant responses via its cutting-edge language models.

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MetaDialog was manually vetted by our editorial team and was first featured on February 4th 2024.

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Pros and Cons

Pros

Supports on-premises deployment

Prioritizes data privacy

Complies with data security

Automates customer support conversations

Provides multilingual support

Integrates with existing support software

Delivers customizable, scalable solutions

Creates Custom Large Language Models

Enables quick deployment of models

Ensures up-to-date knowledge in models

Delivers immediate responses

Supports advanced searching capabilities

Provides precise, compliant responses

Caters to various industries

Offers integrations

Maximizes data control

Adapts to your data

Response time under 1 hour

Provides best-in-class language models

Features data privacy-first approach

Nameable Large Language Models

Customizable services

Compliant with internal company policy

Can be installed fully on-premises

Fast and cost-effective deployment

87% customer support automation

Enhanced customer satisfaction

Saves implementation time and expenditure

Variety of case studies provided

Can work with government data

Supports APIs, databases, CRMs

Can handle large parameters

Models trained with up-to-date knowledge

Advanced than GPT 3.5 model

Competitive with GPT 4 model

Quick resolution of customer support

Chatbot trials available

Compliant with GDPR regulations

Cons

Complex customization requirements

Possible scalability issues

Training needs up-to-date data

Limited to business use

Limited language models mentioned

Doesn't emphasize user-friendliness

Pricing information not clear

Limited support for languages

May need technical guidance

On-premises deployment complexity

Q&A

What is MetaDialog?

MetaDialog is an AI-based tool that provides conversational interfaces for businesses. Utilizing Large Language Models, it caters to businesses requiring customized AI solutions. It is particularly beneficial for businesses prioritizing data privacy and compliance. MetaDialog features two primary components: SMB AI Support Platform and Enterprise AI Support Platform. It also provides businesses the ability to create Custom Large Language Models.

How does MetaDialog ensure data privacy and compliance?

MetaDialog ensures data privacy and compliance by allowing the customization and deployment of AI solutions in an on-premise environment. This approach guarantees that sensitive business data never leaves the customer's trusted environment. All solutions provided by MetaDialog are in compliance with GDPR.

What is the SMB AI Support Platform offered by MetaDialog?

MetaDialog's SMB AI Support Platform is architected to automate customer support conversations for businesses. It offers multilingual AI support that integrates seamlessly with existing customer support software systems. This platform boasts secure data handling and makes customer interactions more efficient.

What does the Enterprise AI Support Platform by MetaDialog do?

The Enterprise AI Support Platform by MetaDialog is designed to integrate Generative AI into regular business processes. It offers fully customizable and scalable solutions, paving the way for the inclusion of advanced artificial intelligence in various business operations.

How does MetaDialog integrate into existing customer support systems?

MetaDialog integrates into existing customer support systems through a seamless and secure integration protocol. It ensures a smooth transition and automation of customer support conversations. Its technology is versatile enough to adapt to any existing customer support software.

How does MetaDialog create custom Large Language Models?

MetaDialog creates Custom Large Language Models through a process that involves secure, private, and compliant model training. These models, comprising the most recent knowledge, provide instant responses, ensuring swift and accurate communication.

Can MetaDialog be used on-premise?

Yes, MetaDialog is designed to operate even on-premise. This guarantees data privacy and compliance as the business data stays within the trusted environment of the business and isn't exposed to external interfaces.

What industries does MetaDialog cater to?

MetaDialog caters to a wide range of industries, including finance, governments, retail, SaaS, and healthcare. This versatility shows the adaptability of MetaDialog's AI solutions to different business models.

What are MetaDialog's advanced searching capabilities?

MetaDialog offers advanced search capabilities using its superior retrieval model. This model ensures quick and efficient access to relevant content, providing precise and compliant responses.

What is the difference between MetaDialog's SMB and Enterprise AI Support Platforms?

The SMB AI Support Platform offered by MetaDialog is specifically designed for automating customer support conversations, while the Enterprise AI Support Platform focuses on integrating Generative AI into regular business processes, providing fully customizable and scalable AI solutions.

How does MetaDialog's Generative AI work?

MetaDialog's Generative AI deals with creating new, meaningful content based on the knowledge it has. This functionality comes into play in the Enterprise AI Support Platform, where it is integrated into regular business processes.

What are the primary features of MetaDialog's Large Language Models?

MetaDialog's Large Language Models are renowned for their up-to-date knowledge pool, efficiency, and high-performance secure, private and compliant models’ training to provide immediate responses. They are capable of fast and cost-effective deployment.

How customizable is MetaDialog to business needs?

MetaDialog is highly customizable to business needs. It seamlessly connects data from different sources, follow company guidelines, and adapts its AI solutions to various business operations and requirements.

Can MetaDialog be integrated with other software systems?

Yes, MetaDialog's AI solutions can be seamlessly integrated with other software systems, APIs, databases, and CRMs, enabling businesses to leverage their existing infrastructure.

What kind of deployment options does MetaDialog offer?

MetaDialog offers two key deployment options. Businesses can use MetaDialog through their API, or install its language models entirely on their premises, ensuring utmost data security.

How does MetaDialog ensure responses are compliant?

MetaDialog ensures compliant responses through its fine-tuned language models that strictly follow internal company policies and guidelines. Its compliance adherence is stress-free and reliable.

What specific sectors or industries has MetaDialog been used in?

MetaDialog has been used in several sectors and industries. Its case studies include cooperation with governments, the largest marketplace in Africa (jiji.ng), software development company MacPaw, and the hosting provider Fozzy.

Can I try a demo of MetaDialog?

Yes, MetaDialog offers the option to schedule a demo to experience its technology first-hand. Interested users can test the technology by asking questions about the company and its products.

How does MetaDialog improve customer support?

MetaDialog improves customer support by automating up to 87% of customer support conversations and providing fast, accurate, and compliant responses, resulting in increased efficiency and customer satisfaction.

What kind of data can MetaDialog handle?

MetaDialog is designed to handle a wide variety of data from different sources. It accommodates data from APIs, websites, databases, CRMs, etc., making it versatile for various business requirements.