15,287
User experience analysis
2023-12-13
Stey
Understand user behavior with AI-driven playback platform.
Overview
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Stey is an Artificial Intelligence (AI)-driven platform designed to understand and interpret user behavior. Its key feature is the user behavior playback, which allows teams to directly observe client interactions with their product.
This platform showcases the user's actions, contexts, and purposes, going beyond traditional event tracking data. It automatically summarizes key moments in each user session, highlighting possible UX issues and offering suggestions for optimization.
Stey also provides user behavior analytics that allow easy access to user behaviour data through simple inquiries, eliminating the need for complex event tracking setups.
Stey is equipped with a reporting function that identifies user experience problems, generated automatically by AI and big data analysis. All these capabilities aim to enhance overall customer experience, revealing UX issues, providing actionable insights, and helping in swiftly locating and addressing customer experience problems.
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Stey was manually vetted by our editorial team and was first featured on January 4th 2024.
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Pros and Cons
Pros
User behavior playback
Direct client interaction observation
Showcases user actions
Context and purpose tracking
Automatic session summarization
Highlights UX issues
Suggests optimization solutions
Provides user behavior analytics
Easy access to user data
Simplifies inquiries
Generates UX problem reports
Enhances customer experience
Swiftly addresses customer problems
Product interaction review
Replay of user's view
Automatic event collection
Direct UX issue revelation
Immediate analysis function
Identifies common UX problems
Direct problem replay display
Cons
No detailed privacy terms
Potential GDPR compliance issues
Absence of manual event tracking
Potential bias in UX issue detection
No user interactions customization
Fixed data analysis criteria
No real-time behavioral tracking
Lack of multi-platform support
No integration with other analytics tools
Q&A
What is Stey?
Stey is an Artificial Intelligence (AI)-driven platform designed to provide insights into user behavior. Its main aspects involve user behavior playback, user behavior analytics, reporting on user experience problems, and automatic session summarization to highlight UX issues.
How does Stey understand and interpret user behavior?
Stey uses AI algorithms to analyze and interpret user behavior. This is done by observing client interactions with their product and showcasing the users' actions, contexts, and purposes. By using simple inquiries, Stey allows easy access to this user behavior data.
How does the user behavior playback feature work?
The user behavior playback feature provides a direct look into how clients interact with a product. This incorporates showcasing actions, context, and purposes of users, going beyond what traditional event tracking data provides.
How does Stey showcase actions, context, and purposes of users?
Stey provides a playback of a user's interaction with a product. It presents all actions taken by the user on the interface, along with the context of these actions and the user's intent. This is done in a manner similar to conducting user research in person, as if you were sitting next to the user as they interact with the product.
What makes Stey different from traditional event tracking data?
Stey goes beyond traditional event tracking data as it focuses on obtaining an understanding of a user's interactions in the overall context of their session. It does not only collect click data, but also summarizes key moments in each session and highlights any UX issues, as well as providing optimization suggestions. This approach does not necessitate complex event tracking setups.
How does Stey summarize key moments in each user session?
Stey uses AI capabilities to automatically summarize key moments in each user session. This summarization goes beyond simply tracking clicks or actions, but actively collates these key events into an illustrative user experience report.
How does Stey highlight UX issues and offers suggestions for optimization?
Stey uses AI to highlight UX issues during the automatic summarizations of each session. When key moments are highlighted, any potential UX issues are also pointed out. Based on these issues, Stey proposes optimization suggestions to improve these identified issues.
How does the user behavior analytics feature work on Stey?
Stey's user behavior analytics feature works through the use of simple inquiries to obtain data on user behaviors. These inquiries can be used to easily find particular User Replays, thus providing direct insights into users' behaviors.
How can Stey eliminate the need for complex event tracking setups?
Stey eliminates the need for complex event tracking setups by using AI to automatically collect all event data instead. Stey automatically tracks user interactions without requiring any manual setting up, greatly simplifying the data gathering process.
How does the reporting function in Stey work?
Stey's reporting function works by using AI and big data analytics to automatically identify user experience problems. These reports provide direct insight into user experience problems and help in swiftly locating and addressing these issues.
How does Stey use AI and big data analysis to enhance customer experience?
Stey uses AI and big data analysis to enhance the customer experience by locating user experience problems through automatic reports. It reveals UX issues, provides actionable insights, and highlights key moments in each user session, which in turn enhances the overall customer experience.
How can Stey help in locating and addressing customer experience problems?
Stey assists in locating and addressing customer experience problems through its AI-driven reporting function. It identifies user experience problems and provides actionable insights, helping in quickly finding and addressing the issues encountered by users during their interaction with a product.
How can Stey assist in UX issue detection?
Stey assists in UX issue detection through its user behavior playback and automatic session summarization feature. The platform's AI capabilities highlight UX issues during the playback and summarization of each user session, clearly pointing out areas that need attention and improvement in the user interface or user experience.
How does Stey ensure customer experience optimization?
Stey ensures customer experience optimization by providing actionable insights based on user behavior analysis and UX issue detection. These insights drawn from AI analytics guide the product teams to make necessary modifications and enhancements to their product for a better user experience.
What is the role of AI reporting in Stey?
AI reporting in Stey plays a central role in identifying user experience problems. It automatically generates reports from detailed data analysis using AI and big data tools. These reports focus on revealing UX issues and providing actionable insights to address these problems.
How does product interaction take place in Stey?
Product interaction takes place in Stey when a user interacts with a product. The system automatically collects all events and actions taken by the user on the product interface. This user behavior data is then used for AI analytics, UX issue detection, customer experience optimization, and AI reporting.
How does session summarization take place in Stey?
Session summarization in Stey occurs automatically as part of the platform's AI capabilities. After collecting all actions in a user's session, Stey's AI summarizes key moments, picking out significant actions and highlighting any potential UX issues. This provides a concise overview of each session, avoiding the need to go through raw data manually.
Can Stey really help in market research?
Yes, Stey can be instrumental in market research. By analysing user behavior and highlighting UX issues, teams can understand how their product is used and what potential issues users face. These insights can be crucial for developing marketing strategies and optimizing product design for better user reception and interaction.
Does Stey raise any privacy concerns?
IDK
How much does Stey cost?
IDK
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