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11Sight

Capture leads and convert with AI-powered video chat.

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April 14, 2024

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Overview Discussion

101 www.11sight.com

Overview

11Sight is an omnichannel pipeline generation platform designed to enhance customer engagement and streamline lead generation efforts. The platform utilizes an AI chatbot to capture and qualify leads, providing users with enriched lead information and context for more efficient conversations.

It facilitates instant, one-click, inbound video calls from any online channel, offering a viable way to connect with high-intend leads in real-time. 11Sight offers seamless integration with existing CRM systems, and automatically updates them with meeting summaries, reducing data entry tasks.

In addition to lead generation and engagement, the platform offers solutions for marketing, sales, customer success, and revenue operations, all tailored towards boosting conversions, reducing operational costs, and enhancing customer satisfaction.

The platform also offers enriched in-meeting information, smart lead routing, meeting security and privacy, and configurable, no-code integrations. Further, 11Sight supports third-party pre/in/post meeting integrations and provides features for live auditing, meeting recording, and transcription for data-driven learning and analytics.

The service is GDPR compliant, ensuring secure and private customer interactions.

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March 28, 2024

Initial release of 11Sight.

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Pros and Cons

Pros

Enriched lead information

Streamlines lead generation

Instant, one-click calls

Video call integration

Effective CRM integration

Automated meeting summaries

Reduced data entry

Marketing optimization

Sales optimizations

Boosts customer satisfaction

Revenue operations solutions

Enriched in-meeting info

Smart lead routing

Meeting security and privacy

Configurable integrations

No-code integrations

Supports third-party integrations

Live auditing features

Meeting recording

Transcription for data analytics

GDPR compliant

Lead generation optimization

Pipeline generation

Real-time engagement

Data-driven learning

Chatbot qualification of leads

Track channels and campaign conversions

Prevents customer churn

CRM hygiene

Shorter sales path

Reduced operational costs

Helps with meeting prep

Reduces meeting no-shows

Optimized lead handoffs

End-to-End encrypted meetings

Integration with CRM

Future-proofed tech investments

Auditing & analytics for learning

One-point solution for all channels

Sales conversation with high-intend leads

Empowers BDR team

Fast sales conversion

3x more qualified leads

Inbound video calls from online channels

Real-time connection with leads

Automated updates in CRM

Unique customer engagement experience

Targets high value prospects

View 43 more pros

Cons

May overwhelm non-technical users

Requires GDPR compliance understanding

Reliant on good internet connection

High learning curve

Chatbot potential response limitations

Unspecified CRM compatibility list

Potential data redundancies

Limited meeting security details

No offline functionality

Unclear data transmission encryption

View 5 more cons

Q&A

What is 11Sight?

11Sight is an omnichannel pipeline generation platform that is designed to streamline lead generation and enhance customer engagement. It uses an AI chatbot to capture and qualify leads and provides enriched lead information for efficient conversations. 11Sight supports real-time, one-click, inbound video calls across various online channels. It also integrates smoothly with existing CRM systems, updating them automatically with meeting summaries. Its features are designed for marketing, sales, customer success, revenue operations, offering advanced lead routing, meeting privacy and security, configurable integrations and supports third-party pre/in/post meeting integrations.

How does 11Sight's AI chatbot work?

11Sight's AI chatbot works by capturing and qualifying leads. It is designed to escalate leads with high buying intent to your team for live conversations. During the handoff, the AI provides enriched lead information, meeting context, and goals. Reducing data entry tasks, 11Sight also automates CRM updates with meeting summaries.

What is the omnichannel pipeline generation platform in 11Sight?

The omnichannel pipeline generation platform in 11Sight is a system that facilitates a seamless user experience and communication across multiple channels. It enables companies to engage with leads and customers through different digital mediums in real-time. This includes real-time, one-click, inbound video calls from any online channel, offering a viable way to connect with high-intend leads in real time.

Can 11Sight integrate with my existing CRM systems?

Yes, 11Sight can seamlessly integrate with your existing CRM systems. The platform is designed for smooth data synchronization, which means updates made in 11Sight, such as meeting summaries, are automatically reflected in your CRM to reduce manual data entry tasks.

What kind of lead information does 11Sight provide?

11Sight provides users with enriched lead information. This includes detailed insights into each lead’s behavior, preferences, and context for more efficient conversations. This data can be leveraged to engage prospective customers more effectively and drive conversions by personalizing the dialogue based on the lead’s profile.

How does 11Sight automate meeting summaries?

11Sight automates meeting summaries through the platform's AI capabilities. After each meeting, the AI generates a summary of the key discussions and automatically updates your CRM with these details, reducing the need for manual data entry tasks.

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What are the key features of 11Sight for real-time communication?

Key real-time communication features of 11Sight include instant, one-click, inbound video calls from any online channel, smart lead routing, and in-meeting information enrichment. These features are designed to foster high-intend lead interactions and more effective business conversations.

What are the privacy and security features of 11Sight?

11Sight hosts cloud-based meetings that are end-to-end encrypted, ensuring robust security and user privacy during interactions. It provides configurable integrations and supports third-party pre/in/post meeting integrations to meet specific security requirements of a business.

Is 11Sight GDPR compliant?

Yes, 11Sight is GDPR compliant. It ensures secure and private customer interactions in compliance with the General Data Protection Regulation (GDPR) guidelines, respecting user data privacy and security rights.

How can 11Sight enhance customer engagement?

11Sight enhances customer engagement by combining real-time communication, AI-powered lead generation, and personalization. By facilitating instant video calls from any online channel, providing enriched lead information and smart lead routing, it offers a unique engagement experience. It also uses AI chatbots to interact with customers effectively, which improves the overall customer experience.

How does 11Sight support real-time video calls?

11Sight supports real-time video calls by offering an omnichannel platform that facilitates instant, one-click, inbound video calls from any online channel. This capability enables businesses to connect with high-intending leads in real-time, improving the chances of conversion and enhancing customer engagement.

What are the benefits of 11Sight in sales optimization?

11Sight benefits sales optimization by capturing and qualifying leads with its AI chatbot, providing enriched lead information for effective communication, and streamlining lead routing. By facilitating instant video calls, it enables immediate engagement with high-intent leads. Furthermore, it reduces data entry tasks by automatically updating CRM with meeting summaries.

What solutions does 11Sight provide for marketing?

For marketing, 11Sight can deliver a unique customer experience, track channel and campaign conversions, and increase the number of qualified leads and pipeline deals. By capturing and qualifying leads with its AI chatbot and offering real-time engagement through video calls, it maximizes pipeline conversions.

Can 11Sight assist with revenue operations?

Yes, 11Sight aids revenue operations by reducing operation costs, driving sales hyper-efficiency with AI tools, and maximizing revenue with smart lead routing. It also promotes CRM hygiene with automated updates, and offers tools for data-driven learning and analytics.

What role does AI play in 11Sight?

In 11Sight, AI plays a crucial role in enhancing efficiency and reducing manual tasks. It powers the chatbot for capturing and qualifying leads and escalates high-intent leads for live conversations. The AI further provides enriched lead information and meeting context, and also automates CRM updates with meeting summaries.

What kind of data-driven learning and analytics does 11Sight offer?

11Sight offers data-driven learning and analytics through its feature of live auditing, meeting recording, and transcription. These features generate data for fact-based learning and analytics, which in turn can be used to refine and enhance business strategies.

What is the process of lead qualification in 11Sight?

In 11Sight, lead qualification is carried out using the AI chatbot. The AI captures and qualifies leads based on predefined criteria, escalating high-intent leads to the team for live conversations. In the handoff, the AI provides enriched lead information, meeting context, and goals to streamline the sales process.

Does 11Sight support third-party integrations?

Yes, 11Sight does support third-party integrations. Its open architecture allows it to seamlessly blend in and co-operate with various pre/in/post meeting solutions, amplifying the platform's flexibility and adaptability to suit specific business needs.

How does 11Sight streamline lead generation efforts?

11Sight streamlines lead generation efforts through sophisticated AI and automation. Its AI chatbot captures and qualifies leads, cutting down on manual tasks and speeding up the process. 11Sight also provides enriched lead information that enables effective conversations and systematically upgrades your CRM with meeting summaries.

What are the customizable solutions offered by 11Sight?

11Sight offers customizable solutions targeted towards core business operations such as marketing, sales, customer success, revenue operations. The platform can be configured with no-code integrations, facilitating seamless blending with the existing business infrastructure.

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