15,320
Customer leads
2021-06-16
Tiledesk
16
Bots + chat for unified inbox, boosted ROI.
Overview
Customer leads
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Tiledesk's Free Live Chat with Chatbots, WhatsApp and Agents UNLIMITED provides a platform for businesses to combine free live chat with open-source chatbots in order to increase ROI and provide one inbox for all customer communications.
It offers features such as a Live Chat Widget, Chatbot, Unified Messaging, Adaptive Multichannel Chatbot Design, Mobile Apps, Chatbot Knowledge Base, and Integrations with WhatsApp for Business, Facebook Messenger, Dialogflow, Rasa, Zapier, PrestaShop, and WordPress.
Additionally, it offers various templates such as Immediate Responses, FAQ Bot, Lead Generation, Customer Rating, and Chatbot Design Studio, which is an open-source, no-code chatbot builder.
Tiledesk is trusted by global brands, local organizations and fast-growing startups, and provides customers with adaptive chatbot technology to handle digital channels, conversational ticketing, and multichannel messaging.
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Tiledesk was manually vetted by our editorial team and was first featured on January 25th 2023.
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35 alternatives to Tiledesk for Customer leads
Pros and Cons
Pros
Free live chat
Open-source chatbots
Unified inbox
Boosted ROI
Live Chat Widget
Chatbot feature
Integrated with WhatsApp
Facebook Messenger integration
Dialogflow, Rasa, Zapier integration
PrestaShop, WordPress integration
Chatbot templates
Adaptive Multichannel Chatbot Design
Mobile Apps
Chatbot Knowledge Base
No-code chatbot builder
Unified messaging
Conversational ticketing
Multichannel Messaging
Open-source technology
Privacy prioritization
Customizable chatbots
Trusted by global brands
Built-In Chatbots
Qualify leads faster
Faster responses from FAQs
Control pass to human operator
Handle customer issues with tickets
Email tickets for customer issues
Unified messaging interface
All customer messages in one place
Standardization and faster innovation
Developer knowledge exchange
Responsive chatbot design
Cons
Limited bot customization
No support for Telegram
Inadequate analytics functionality
UI can be cluttered
No auto-translation feature
Rasa integration issues
Zapier integration limitations
Limited bot testing capabilities
Open-source can be complex
Limitations with PrestaShop integration
Q&A
What is Tiledesk?
Tiledesk is a customer communication platform featuring a combination of live chat, chatbots, and a unified inbox. It provides a platform for businesses to combine free live chat with open-source chatbots in order to increase ROI and provide one comprehensive inbox for all customer communications.
What are the main features of Tiledesk?
Tiledesk's main features include a Live Chat Widget, Chatbot, Unified Messaging, Adaptive Multichannel Chatbot Design, Mobile Apps, and a Chatbot Knowledge Base. Moreover, it offers various templates and can integrate with several popular digital tools and platforms.
Which platforms can Tiledesk integrate with?
Tiledesk integrates with many platforms including WhatsApp for Business, Facebook Messenger, Dialogflow, Rasa, Zapier, PrestaShop, and WordPress.
Is Tiledesk suitable for businesses of all sizes?
Yes, Tiledesk is suitable for businesses of all sizes. It is trusted by global brands, local organizations, and fast-growing startups. It provides adaptive chatbot technology to handle digital channels, conversational ticketing, and multichannel messaging.
Can Tiledesk be used on mobile apps?
Yes, Tiledesk can be used on mobile apps. It provides Mobile Apps as one of its many offerings to facilitate customer communication across various channels.
What types of chatbots does Tiledesk support?
Tiledesk supports AI-powered chatbots that provide instant responses 24/7. These chatbots have handoff capabilities to human agents when needed and can be set up in just a minute. It also provides an open-source Chatbot Design Studio for creating tailored chatbots.
What is the purpose of the Tiledesk Chatbot Design Studio?
The purpose of the Tiledesk Chatbot Design Studio is to allow businesses to create and design tailored chatbots without any coding required. With the design studio, businesses can build tailored chatbots using open-source technology.
How can Tiledesk boost my business ROI?
Tiledesk can boost your business's ROI through instant, 24/7 responses from AI-powered chatbots, and unified customer communication, reducing the time staff spend on mundane tasks. It also offers customer service and lead generation templates, which help in increasing customer satisfaction and generating new business prospects respectively.
Does Tiledesk offer any ready-to-use templates?
Yes, Tiledesk offers various ready-to-use templates like Immediate Responses, FAQ Bot, Lead Generation, Customer Rating. These templates help businesses quickly implement chatbot features that cater to their specific needs.
How does Tiledesk handle multichannel messaging?
Tiledesk handles multichannel messaging by merging all essential messaging channels into a single communication hub through its Unified Messaging Interface. Your agents will have all conversations from WhatsApp, Facebook Messenger, and numerous other channels at their fingertips.
Can Tiledesk be used for lead generation?
Yes, Tiledesk can be used for lead generation. It provides a Lead Generation chatbot template that aims to increase customer satisfaction while simultaneously generating new qualified leads for your business.
What is Conversational Ticketing in Tiledesk?
Conversational Ticketing in Tiledesk helps businesses manage customer issues by creating email tickets. These tickets are then handled and solved by human agents, providing a seamless experience to the customers.
Are there any customer success stories I can refer to for using Tiledesk?
Yes, there are numerous customer success stories available on Tiledesk's website. These stories provide insights into how different businesses utilized Tiledesk to engage their customers and benefited from it.
How can I get early access to Tiledesk's Chatbot Design Studio?
You can get early access to Tiledesk's Chatbot Design Studio by visiting the dedicated page on their website and signing up from there. Links are available on their homepage.
Is Tiledesk a free tool or are there any costs involved?
Tiledesk has both a free and a paid version. While it provides a powerful set of features for free, there are more advanced features and functionalities available in the paid plans. Pricing details can be found on their website.
What is the function of the Live Chat Widget in Tiledesk?
The Live Chat Widget in Tiledesk is a tool embedded on your website to facilitate instant live conversations with your customers. It is an integral part of Tiledesk's offering, enabling real-time interactions and fast response times.
How does Tiledesk unify customer communications?
Tiledesk unifies customer communications by merging key messaging channels into a single communication hub. This Unified Messaging feature means agents have all conversations from different platforms, like WhatsApp and Facebook Messenger, in one place.
Can Tiledesk be used with WhatsApp for Business?
Yes, Tiledesk can be used with WhatsApp for Business. It offers an Integration with WhatsApp for Business, enabling businesses to communicate with their customers on that platform directly from Tiledesk.
What customer rating system does Tiledesk offer?
Tiledesk offers a Chatbot Template designed to get Customer Ratings. This feature allows automatic collection of surveys to gauge customer satisfaction, which can be an essential factor in improving business offerings.
Does Tiledesk provide any training or learning resources for new users?
Yes, Tiledesk provides various learning resources for new users. This includes a Knowledge Base and a Developer Hub. There's also an Open Source Community available for exchanging technical knowledge and discussions.
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