AI Agents driving Net Revenue Retention increases in B2B Companies

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November 11, 2024

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AI Agents driving Net Revenue Retention increases in B2B Companies

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Alex Berry

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Delegate is an AI-driven platform designed to enhance Customer Relationship Intelligence and Net Revenue Retention (NRR). The platform utilizes AI agents and API integration to create and sustain health scores, revenue projections, and agents to optimize NRR outcomes for businesses.

Delegate tools can be utilized by Go-To-Market (GTM) operations teams, managers, and frontline personnel to customize and improve customer relationship outcomes.

Its integrative nature ensures compatibility with any system used by an organization, with the added ability to write insights directly into an organization's system of records.

These insights are then fed back into custom Machine Learning models to progressively enhance predictive capabilities involving upselling, likelihood of renewal, and churn.

Delegate can automate and execute tasks on behalf of your team. It provides flexibility in account prioritization and efficient execution to save time for your team.

The platform is designed to address the common challenges faced by customer teams such as managing vast amounts of data stored in disparate systems, performing manual tasks and understanding trending customer issues.

By seamlessly integrating with an organization's GTM stack, Delegate can quickly access and use data from multiple sources.

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November 11, 2024

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Initial release of Delegate.

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Pros and Cons

Pros

Enhances Customer Relationship Intelligence

Boosts Net Revenue Retention

Facilitates API Integration

Generates Customer health scores

Provides Revenue Projections

Optimizes NRR outcomes

Applicable for GTM operations

Customizable for user's needs

Compatible with all systems

Writes insights into record systems

Empowers predictive capabilities

Aids in upselling tactics

Calculates likelihood of renewal

Predicts customer churn

Automates tasks

Executes tasks on team's behalf

Flexible account prioritization

Efficient execution

Saves time for teams

Manages extensive data

Reduces manual tasks

Understands trending customer issues

Seamlessly integrates with GTM stack

Uses data from multiple sources

Addresses challenges of customer teams

Improves predictive capabilities

Executes as instructed by team

Integrates with any system required

Feeds to custom ML models

Replicates manual tasks

Allows one-click execution

Adapts to nuanced tasks

Enables quick data retrieval

Sophisticated task automation

Helps identify trends

Consolidates disparate data sources

Drives organizational NRR outcomes

Predicts, prioritizes and executes tasks

Free trial for 90 days

10x revenue impact

Built for B2B post-sales

Facilitates integration in seconds

Eliminates hours wasted on data finding

Aids in issue scale understanding

Unrivalled account prioritization

Offers powerful health scoring

Handles tasks of any complexity

Enhances operational efficiency

Handles trending customer issues

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Cons

No clear privacy policy

Only B2B applications

Requires extensive data integration

Potentially steep learning curve

No standalone solution

Limited to GTM operations

Functionality dependent on other systems

No offline functionality

Limited task automation features

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Q&A

What is Delegate's approach to delivering Customer Relationship Intelligence and NRR uplift?

Delegate applies an innovative approach to delivering Customer Relationship Intelligence and NRR uplift through the use of AI agents and API integration. It creates and maintains health scores, makes revenue projections and optimizes NRR outcomes for businesses.

How does Delegate use AI agents and API integration?

Delegate employs AI agents to automate and perform tasks. These tasks could range from data analysis to task execution as instructed by the team. API integration allows Delegate to be compatible with various systems, enabling it to access data, write insights directly into the organization's system of records, and enhance its operational efficiency.

In what ways can Go-To-Market operations teams use Delegate?

Go-To-Market operations teams can use Delegate in multiple ways. They can particularly use the platform to build powerful, highly-customized health scoring, revenue prediction and optimize NRR outcomes. Also, GTM teams can benefit from Delegate's ability to automate and execute tasks to save their time.

What kind of health scoring and revenue prediction abilities does Delegate provide?

Delegate offers comprehensive health scoring and revenue prediction capabilities. It leverages AI and machine learning to generate health scores for customer accounts based on various metrics. This aids in identifying at-risk accounts and opportunities for growth. Similarly, Delegate uses predictive analytics to provide accurate revenue projections.

How does Delegate integrate with my company's existing systems?

Delegate integrates with your company's existing systems through API integration, allowing seamless interaction with any system your organization requires. This flexibility ensures Delegate can write insights directly into your systems of records and gain access to important data from disparate sources.

How does Delegate automate and execute tasks?

Delegate automates and executes tasks through its AI agents. These agents can predict, prioritize, and carry out tasks as directed by your team, ultimately freeing up your team's time and reducing the burden of manual tasks.

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What kind of insights can Delegate provide for upselling, renewal likelihood and churn?

Leveraging AI and custom Machine Learning models, Delegate provides insights that enhance predictive capabilities round upselling, the likelihood of renewal, and churn. These insights are based on a thorough analysis of customer data and health scores, enabling more effective customer relationship management.

How does Delegate contribute to operational efficiency?

Delegate contributes to operational efficiency by providing capabilities such as flexible account prioritization, one-click execution, and automation of manual tasks. Furthermore, Delegate's integrative nature and ability to quickly access and use data from multiple sources enhance its operational efficiency.

What is the process by which Delegate accesses and uses data from multiple sources?

Delegate accesses and uses data from multiple sources through API integration. It can connect to your GTM stack in seconds and replicate the manual tasks, which helps in quick consolidation and analysis of data stored in disparate systems.

How does Delegate improve predictability of outcomes?

Delegate improves predictability of outcomes by leveraging machine learning and AI to analyze and learn from historical data. Insights derived from these analyses are fed back into the models to continuously improve their predictive capabilities.

What makes Delegate's approach to Customer Relationship Intelligence unique?

Delegate's approach to Customer Relationship Intelligence is unique in its utilisation of AI agents that automate tasks, API integration for seamless interaction with various systems, and machine learning models for improving predictive capabilities constantly. It's not a traditional SaaS, it's an AI-driven platform with interactive capabilities.

Can Delegate work with any system my organization uses?

Yes, Delegate can work with any system your organization uses. Its API integration ensures it is compatible with various systems, a flexibility critical for effective data analysis and insight generation.

How does Delegate handle data management and reduction of manual tasks?

Delegate automates manual tasks and effectively manages data through AI agents. It saves hours spent on data sourcing, consolidating and analyzing, and reduces the burden of manual tasks, making the customer teams' job more efficient.

How does Delegate help in addressing trending customer issues?

Delegate assists in addressing trending customer issues by analyzing a vast amount of data from varied sources. It helps understand the scale of an issue across all customers, presenting this data in a comprehensive manner to management.

In what specific ways does Delegate assist in enhancing Net Revenue Retention?

Delegate enhances Net Revenue Retention by leveraging AI agents and machine learning. It improves customer relationship outcomes, executes upselling and churn strategies, provides health scoring and revenue projections, thereby leading to improved NRR.

How can front-line personnel make effective use of Delegate?

Front-line personnel can use Delegate for several functions. They can access powerful and customisable health scores, revenue predictions and task automation capabilities. Delegate also enables them to prioritise accounts flexibly and execute tasks more efficiently.

Does Delegate offer customization in account prioritization?

Yes, Delegate offers customization in account prioritization. With its unique AI capabilities, Delegate provides flexible account prioritization, helping teams to focus efficiently on key accounts to drive business growth.

How does Delegate help in reducing manual tasks?

Delegate helps in reducing manual tasks through its agent-led task automation. These AI agents predict, prioritize, and execute tasks as instructed by your team, resulting in substantial time saving.

Does Delegate have the capability to tackle issues related to data stored in different systems?

Yes, Delegate has the ability to deal with issues related to data stored in different systems. Its API integration feature ensures compatibility with various systems used by an organization, thereby tackling data consolidation challenges.

How does Delegate improve B2B revenue growth?

Delegate improves B2B revenue growth by leveraging AI-powered Customer Relationship Intelligence. By predicting upsell opportunities, renewal likelihoods, and possible churn, it helps an organization to strategize and act proactively, leading to optimized NRR and therefore, revenue growth.

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