Overview

Eclipse AI is a comprehensive AI tool that focuses on unifying and analyzing omnichannel voice-of-customer data. This tool is designed to transform siloed customer interactions into actionable intelligence that supports businesses with their retention strategies.

It enables an easy integration with numerous other tools, thereby allowing your voice-of-customer data to be plugged in and analyzed with just a few clicks.

Eclipse AI plays a critical role in providing insightful visibility, thereby facilitating informed business decisions that can drive revenue and growth.

Not confined to a single channel, this tool allows for the consolidation of customer data from multiple channels for an inclusive view. This tool also supports businesses in gaining insights that may aid in boosting customer loyalty.

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Eclipse AIInitial

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Initial release

March 12, 2023

Initial release of Eclipse AI.

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Organization Eclipse AI 🇦🇺 Australia

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Freemium

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$39/month

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Monthly

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Customer feedback analysis Eclipse AI

AU Eclipse AI Customer feedback analysis

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Pros and Cons

Pros

Prevents customer churn

Analyzes omnichannel data

Unifies voice-of-customer data

Real-time pattern analysis

Controllable measures generation

#1 for Ease of Use

#1 for Quality of Support

Improves customer loyalty

Increases productivity

Boosts revenue

Provides actionable intelligence

Instant actionable intelligence

Turns voice into insights

Transforms customer interactions

Easy integration with tools

Consolidates data from multiple channels

Visibility facilitation

Informed business decisions support

Free benchmarking

High Performer status on G2

Trust by customer-centric brands

Saves hours of analysis

Easy integration with 50+ tools

Turns siloed customer interactions into intelligence

Free templates and resources

Workflow automation

Customer-centric approach

View 22 more pros

Cons

Limited to customer churn analysis

Dependant on channel data quality

Layers added complexity to data analysis

Requires integration with other tools

May provide redundant insights

Requires commitment to full platform

No mention of data security features

Limitations in support of different languages

Depends heavily on quality of customer feedback

View 4 more cons

Q&A

What does Eclipse AI do?

Eclipse AI is a generative AI tool designed to unify and analyze omnichannel voice-of-customer data. This enables businesses to prevent customer churn by providing actionable intelligence. Along with real-time trend and pattern analysis to predict customer churn, it also creates measurable strategies to reduce customer churn, improve customer loyalty, productivity, and retention.

How does Eclipse AI analyze customer data?

Eclipse AI uses generative AI technology to analyze voice-of-customer data. This process includes gathering customer data from various channels like reviews, chat, phone, and surveys. By using its advanced analytical capabilities, it identifies trends and patterns and uses this information to deliver actionable insights to help businesses in their retention strategies.

Can Eclipse AI integrate with other tools?

Yes, Eclipse AI enables an easy integration with more than 50 tools. It has been designed to seamlessly plug voice-of-customer data and analyze it effectively irrespective of the source of the data.

What features make Eclipse AI a high performer according to G2?

G2 has rated Eclipse AI as a high performer for several reasons, namely its ease of use and the quality of support it offers. The seamless integration of customer data from multiple sources and use of generative AI to provide actionable intelligence may also contribute to its high performer status.

How does Eclipse AI help in boosting customer loyalty?

Eclipse AI helps in boosting customer loyalty by providing actionable intelligence from customer interaction data. This actionable intelligence can drive retention strategies to prevent customer churn, which in turn, fosters loyalty among existing customers.

What is the role of Eclipse AI in improving team productivity?

Eclipse AI improves team productivity by decreasing the time spent on analyzing customer feedback. By unifying and analyzing customer interaction data, Eclipse AI provides immediate actionable intelligence thus offering teams more time to work on other important tasks.

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How can Eclipse AI help in analyzing customer feedback ?

Eclipse AI helps in analyzing customer feedback by consolidating this data from various channels. Using generative AI, it then analyzes this consolidated data, identifies trends, patterns and provides actionable insights that can be used by businesses to inform their strategies.

What makes Eclipse AI instrumental in business decision making?

Eclipse AI is instrumental in business decision making as it converts customer interactions into actionable intelligence. The generative AI technology identifies trends and patterns in customer interaction data, resulting in insightful visibility. This helps businesses in making informed decisions that can lead to revenue and growth.

Why is Eclipse AI rated #1 in proactive customer retention for SMEs?

Eclipse AI is rated #1 in proactive customer retention for SMEs due to its unique ability to unify and analyze omnichannel voice-of-customer data. Using advanced AI technology, it provides actionable intelligence which helps in reducing customer churn effectively. Additionally, it offers real-time trend analysis to predict customer churn, allowing businesses to take proactive measures.

What kind of customer interaction data does Eclipse AI work with?

Eclipse AI works with omnichannel voice-of-customer data. This includes data from different customer interaction channels such as reviews, chats, phone calls, and surveys.

How does Eclipse AI transform customer voices into insights?

Eclipse AI transforms customer voices into insights by unifying and analyzing customer interaction data from multiple channels. By using generative AI, it identifies patterns and trends in the data and provides businesses with actionable intelligence.

What are the important resources offered by Eclipse AI?

Eclipse AI offers various resources such as free benchmarking calculators, case studies, CX resources, pricing details, product tour, and downloadable e-books.

Can I demo Eclipse AI before committing?

Yes, potential users can book a demo to understand how Eclipse AI works and how it will suit their business requirements before committing to a subscription.

How does Eclipse AI help identify patterns to predict customer churn?

Eclipse AI helps identify patterns to predict customer churn through its real-time trend and pattern analysis. Using generative AI technology, it analyzes voice-of-customer data and picks up patterns that help in predicting a potential churn.

Is it easy to implement Eclipse AI into my existing business process?

Yes, implementation of Eclipse AI into existing processes should be easy due to its ability to integrate with more than 50 tools. The interface of the tool is also designed for ease of use.

How can I measure the progress made using controllable measures by Eclipse AI?

Eclipse AI generates controllable measures that businesses can use to reduce customer churn. These measures are easily measurable allowing businesses to track the progress made towards achieving their customer retention goals.

Why are customer-centric brands trusting Eclipse AI?

Customer-centric brands trust Eclipse AI because of its capability to unify and analyze voice-of-customer data from different channels. By providing actionable intelligence, it helps businesses in preventing customer churn, boosting customer loyalty, and increasing productivity.

Does Eclipse AI allow for data analysis from multiple channels?

Yes, Eclipse AI allows for data analysis from multiple channels. It consolidates voice-of-customer data from various channels such as reviews, chat, phone, and surveys, and analyzes it to provide actionable intelligence.

How does Eclipse AI generate actionable intelligence?

Eclipse AI generates actionable intelligence through the analysis of customer interaction data using generative AI. It identifies patterns and trends, and provides insights which businesses can implement in their customer retention strategies.

What is the free benchmarking tool offered by Eclipse AI?

The free benchmarking tool offered by Eclipse AI is likely designed to help businesses monitor their performance against set targets or industry standards. However, further specifics of the tool's functionality are not given in their website content.

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