Overview

Modulate is a voice AI company that has developed the Ensemble Listening Model (ELM), which is used to understand real conversations more effectively than ordinary language learning models.

This model powers Velma, Modulate's AI tool for interpreting voice conversations. Velma stands out because it treats audio as more than just transcribed words; it's a voice-native model that understands the nuance in conversations.

Velma is effective in recognizing key conversational behaviors, including aggression, policy violations, complaints, deceit, and more. This model is also recognized for its transcription accuracy, cost-effectiveness, deepfake detection, and emotion recognition.

Modulate designed Velma with a focus on understanding people, encapsulating nuance, emotion, and intent to a high degree of accuracy. The technology is intended for use in various contexts, such as customer experience enhancement, voice conversation power, fraud prevention, AI voice agent evaluation, community safety reinforcement, and compliance assurance.

In addition, Modulate's enterprise platform enables easier integration of Velma into established workflows, offering audio analysis, risk monitoring, and the ability to trigger additional workflows.

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February 12, 2026

Initial release of Modulate.

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Conversation analysis Modulate

Conversation analysis

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Pros and Cons

Pros

Ensemble Listening Model

Understands conversation nuances

Recognizes conversational behaviors

Aggression detection

Policy violation detection

Complaint recognition

Deceit detection

High transcription accuracy

Cost-effective

Deepfake detection

Emotion recognition

Customer experience enhancement

Fraud prevention capabilities

Community safety reinforcement

Compliance assurance

Easier enterprise integration

Audio analysis feature

Risk monitoring capability

Workflow triggering

Voice-native model

Outperforms LLMs

Voice conversation power

Effective for various contexts

Understands people, nuance, emotion, intent

Data analysis for workflows

Real-time conversation understanding

25x better cost performance

51% more accurate than Google Gemini

Designed to understand, not transcribe

Speech understanding

Conversation Behavior Recognition

Real-time notification of interesting moments

Attrition reduction

Cultural context detection

Social engineering detection

Coordinated attacks detection

Deepfake-driven manipulation detection

Risky interactions flagging

Trust maintenance at scale

Structured reports delivery

Transparent decision breakdown

Can ask questions of audio

Always-on detection for fraud, harassment, misbehavior

Encourages natural speech

Catches hidden meanings in conversations

View 40 more pros

Cons

No multi-language support mentioned

Possible privacy concerns

No offline usage mentioned

May miss human subtleties

Possibility of false positives

Reliance on quality audio

Inference cost unclear

Potential delay in real-time analysis

Tool's adaptability unmentioned

View 4 more cons

Q&A

What is Modulate's Ensemble Listening Model (ELM)?

Modulate's Ensemble Listening Model (ELM) is an AI tool created to understand real-life conversations more effectively than traditional language learning models. It's a unique ensemble architecture that can comprehend the intricacies and nuances of voice conversations, even beyond mere transcription of words. This model powers Velma, Modulate's premier AI tool for voice conversation interpretation.

What is the purpose of the Velma AI tool?

The purpose of the Velma AI tool is to interpret voice conversations. It stands out because it's not just about transcribing audio to words but understanding the emotions, intent and nuances behind conversations. Velma can recognize key conversational behaviors like aggression, deceit, complaints, policy violations, and more. The technology has applications in customer experience enhancement, power voice conversations, fraud prevention, AI voice agent evaluation, community safety reinforcement, and compliance assurance.

How does Velma interpret voice conversations differently from other models?

Unlike other models that treat audio as simply transcribed words, Velma interprets voice conversations by understanding the nuances within them. It is a voice-native model that captures the sentiment, intent, and emotion to a high level of accuracy.

How does Velma recognize key conversational behaviors?

Velma recognizes key conversational behaviors such as aggression, policy violations, complaints, deceit and more, through its unique capability to understand the nuanced details in speech. It isn't just about transcribing words but understanding the true intention and emotional state behind them.

Can Velma detect deepfakes and how accurate is it?

Yes, Velma can detect deepfakes. As part of its voice AI model, Velma has the ability to identify deepfake audio manipulation. However, the specific accuracy rate is not stated in the information provided on their website.

How does Velma aid in customer experience enhancement?

Velma enhances the customer experience by providing real-time insights into voice conversations. These insights include the detection of key conversational behaviors, understanding sentiment, emotion, and intent. By understanding the true meaning of each conversation, it allows for the improvement of customer service and the overall customer experience.

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What are the uses of Velma in fraud prevention?

Velma aids in fraud prevention by recognizing deceit and other fraudulent behaviors in conversation. This capability enables it to catch social engineering, coordinated attacks, and deepfake-driven manipulation before substantial financial loss occurs.

How can Velma be used for community safety reinforcement?

Velma can be used for community safety reinforcement by providing real-time voice understanding in challenging environments. It can monitor aggression, policy violations and other risks, thereby improving safety.

How does Velma ensure compliance assurance?

Velma ensures compliance assurance by delivering structured reports with a transparent breakdown of the logic behind every decision. This makes it easier to evaluate interactions for compliance with company policies or regulations.

How simple is it to integrate Velma into existing workflows?

Modulate's enterprise platform makes the integration of Velma into existing workflows simple. It offers capabilities such as audio analysis, risk monitoring, and the trigger for additional workflows.

How does Velma analyze audio?

Velma analyzes audio by considering it more than just transcribed words. It understands the emotion, nuance and intent behind each conversation, ensuring a comprehensive analysis of conversational audio.

What is Velma's role in risk monitoring?

Velma supports risk monitoring by always being on alert for fraud, harassment, and anomalous behavior across human and AI conversations. This enables proactive risk management in various interaction scenarios.

Does Velma support conversation behavior recognition?

Yes, Velma supports conversation behavior recognition. It can recognize key conversational behaviors including aggression, policy violations, complaints, deceit, and more. This is achieved through its unique capacity to understand the nuances and sentiment of conversations.

Can Velma evaluate AI voice agents?

Yes, Velma can evaluate AI voice agents. By monitoring AI agents the same way humans are monitored, it can evaluate agent behavior, flag risky interactions, and maintain trust at the organizational level.

How affordable is it to use Velma?

Although exact pricing details are not presented on their website, Velma's use is described as having better cost performance when compared to foundation models. It is said to deliver 25 times better cost effectiveness.

What makes the Ensemble Listening Model more efficient at understanding conversations than LLMs?

The Ensemble Listening Model (ELM) is more efficient at understanding conversations than Language Learning Models (LLMs) because of its unique ensemble architecture. It understands conversations directly rather than reducing them to text. It is built to capture nuances, emotion, and intent with unmatched accuracy making it superior for understanding real conversations.

What does it mean that Velma is a voice-native model?

A voice-native model like Velma refers to an AI tool that is designed to comprehend the intricacies of voice conversations rather than just decipher the literal text of such conversations. This means that Velma appreciates the nuances of emotion, intention, and sentiment in voice communication.

In what contexts is Velma most effectively used?

Velma is intended to be used in a variety of contexts such as enhancing customer experiences, power voice conversations, fraud prevention, AI voice agent evaluation, reinforcing community safety, and ensuring compliance. It is particularly effective in scenarios where understanding sentiment, emotion and intention of spoken language is critical.

How does the emotion recognition in Velma work?

The working of emotion recognition in Velma is not explicitly defined on their website. However, being a voice-native model, Velma is built to understand the emotion behind voice conversations accurately, recognizing the sentiment and intention behind words and not just the words themselves.

Can Velma detect policy violations in real-time conversations?

Yes, Velma can detect policy violations in real-time conversations. By understanding the true intent and emotion behind spoken words, Velma is capable of discerning when speakers violate established rules or guidelines.

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