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Automate customer service with AI agents across channels.

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Automate customer service with AI agents across channels.

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Overview Discussion

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Overview

Tiledesk is a cutting-edge AI platform designed to empower businesses with AI Agents that automate customer support and business processes across multiple channels, enhancing engagement and efficiency.

What makes Tiledesk stand out? Its intuitive drag-and-drop platform and no-code approach! Businesses of all sizes can easily create, customize, and deploy AI-powered interactions—without needing technical expertise.

Tiledesk delivers powerful automation for various use cases, including Customer Service, Marketing & Sales, and Internal Support. It is highly adaptable for industries like E-commerce, Financial Services, and Education.

Key Features:

No-Code & Drag-and-Drop – Build AI-powered conversations effortlessly

MCP for Actionable AI Agents – Thanks to the Model Context Protocol (MCP), AI Agents can now perform real tasks, not just generate text. They can update CRMs, send emails, manage spreadsheets, trigger webhooks, and connect to tools like Google Workspace, Slack, Shopify, Notion, and more — just by using natural language prompts.
AI Agents Beyond Support – Automate workflows and routine business processes for greater efficiency

Conversational Design Studio – Create advanced conversational flows with ease

Comprehensive Knowledge Base – Ensure accurate, context-aware responses

Multichannel Support – Integrate with WhatsApp Business, Facebook Messenger, and more

Seamless AI-to-Human Handover – Escalate complex issues smoothly

Proactive Messaging via WhatsApp – Boost sales and engagement

Tiledesk leverages advanced Large Language Models (LLMs) to deliver natural, precise, and context-aware responses. With MCP, it goes beyond traditional chatbots—enabling GPT-style automation where tasks can be executed simply through prompting instead of coding.

Recognized for its excellence in conversation automation, Tiledesk is setting a new standard for AI-driven customer engagement and business process automation.

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Initial release

June 16, 2021

Saeid Kajkolah

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Initial release of Tiledesk.

Saeid Kajkolah

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Pros and Cons

Pros

Free Live Chat

Open-source Chatbots

Unified Messaging

Adaptive Multichannel Chatbot Design

Chatbot Knowledge Base

WhatsApp Business Integration

Facebook Messenger Integration

DialogFlow Integration

Rasa Integration

Zapier Integration

PrestaShop Integration

WordPress Integration

Immediate Response Templates

FAQ Bot Templates

Lead Generation Templates

Customer Rating Templates

Open source Chatbot Builder

Multi-industry Customization

Design Studio for Conversational Flow

Leverages Large Language Models

Automates Customer Service

Reliable Handover Framework

Proactive Messaging via WhatsApp

Efficient Customer Engagement

Swift and Accurate Enquiry Resolution

Ease of Integration

Diverse Use Cases

Trusted by Global Brands

Multi-channel Support

Adaptive Chatbot Technology

Conversational Ticketing

Multichannel Messaging

High Volume Handling

Exceptional Customer Service

Increases Profit Growth

Solutions for Customizable Industries

Dedicated Design Studio

Extensive Templates

Single Sign-On Integration

On-Premise Deployment

Seamless Tech Stack Compatibility

Open Source Community

Real-Time Expert Help Framework

High User Satisfaction

View 39 more pros

Cons

No real-time chat support

Complex queries hand-off limitations

Potential privacy concerns

On-premise deployment challenges

Limited customization options

Requires technical knowledge

Integration complications

View 2 more cons

Q&A

What is Tiledesk and how does it work?

Tiledesk is a platform that enables businesses to leverage open-source chatbots for automating customer service across multiple channels, resulting in enhanced customer engagement. By embedding AI agents, Tiledesk manages customer communications through various digital channels, using AI options such as a live chat widget, a unified messaging system, and a chatbot. It also provides adaptive multichannel chatbot design, mobile apps, a chatbot knowledge base, and integrations with other platforms such as WhatsApp Business and Facebook Messenger. Additionally, Tiledesk includes immediate response templates, a lead generation module, and customer rating feature.

How do the AI agents in Tiledesk automate customer service?

The AI agents in Tiledesk streamline the process of customer service automation by interacting with customers across various digital platforms. Their functionality is powered by advanced Large Language Models which deliver precise, conversational, and timely responses to incoming customer queries. The AI agents are also programmed to recognize complex issues, and when such a situation arises, they are capable of handing over the conversation to human agents, thus ensuring continuous and efficient customer support.

What makes Tiledesk different from other AI tools?

What distinguishes Tiledesk from other AI tools is its unique blend of features like adaptive multichannel chatbot design, unified messaging, and integrations with popular platforms like WhatsApp Business and Facebook Messenger. It also hosts a no-code chatbot builder through its Design Studio and offers a wide range of templates to enable quick and efficient chatbot setup. Its AI agents are powered by Large Language Models, enabling conversational and accurate customer responses. Tiledesk also ensures a seamless transition from AI to human support for complex issues.

What platforms does Tiledesk integrate with?

Tiledesk integrates with a range of platforms to provide multichannel support and better service automation. Some of these integrations include WhatsApp for Business, Facebook Messenger, Dialogflow, Rasa, Zapier, PrestaShop, and WordPress.

Can Tiledesk be used in different industries?

Yes, Tiledesk can be utilized across different industries. Its robust features can be tailored to the specific use-case requirements of diverse sectors, including E-commerce, Financial Services, and Education.

Why should a business choose Tiledesk over other AI tools?

Businesses would choose Tiledesk over other AI tools because of its comprehensive range of features, starting from an open-source, no-code chatbot builder to extensive integrations with various platforms. Another added advantage is its Large Language Model that enhances the precision and conversational fluency of chatbot responses. Tiledesk also offers a seamless handover from AI agents to human agents for complex issues, ensuring continuous and efficient customer support.

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What is Tiledesk's Design Studio and what are its benefits?

Tiledesk's Design Studio is an open-source, no-code chatbot builder. It allows for the efficient design of dialogue flow, enhancing the scope of conversation with customers. This assists businesses in creating industry-specific chatbot models that execute tasks ranging from immediate responses to lead generation and customer ratings.

How does Tiledesk handle multichannel support?

Tiledesk handles multichannel support by unifying customer communications across various platforms. By connecting to popular platforms like WhatsApp Business and Facebook Messenger, Tiledesk ensures that businesses offer consistent, immediate, and automated customer service regardless of the customer's chosen channel.

What is the Tiledesk Knowledge Base feature and how does it help businesses?

The Knowledge Base in Tiledesk is a repository that stores company information and assists in providing prompt and accurate responses. It equips the AI Agent with the capacity to reference the stored data to deliver precise and conversational responses to customer queries. By integrating the knowledge base, businesses ensure continuous support for both customers and employees.

How is Tiledesk able to provide precise and conversational responses?

Tiledesk uses advanced Large Language Models to drive its AI agents. These language models leverage machine learning to generate text that is similar to human-penned content. This results in responses which mimic human conversation, enhancing customer engagement and expediting response times.

How does Tiledesk handle the escalation of complex issues from AI to human agents?

Tiledesk handles the escalation of complex issues with a unique framework designed to quickly shift from AI to human agents when a complex issue is encountered. The transition is designed to be seamless, ensuring that customers always receive the expert assistance they require, without a noticeable gap in service.

How does Tiledesk use WhatsApp for sales efficiency?

Tiledesk enables businesses to use WhatsApp to improve sales efficiency. By integrating with WhatsApp Business, Tiledesk can send proactive messages, reducing the sales cycle and thereby enhancing the ROI. This direct line of communication to the user's WhatsApp also builds long-lasting customer relationships.

Why is Tiledesk recommended by industry experts?

Tiledesk maintains a sterling reputation among industry experts due to its excellence in conversation automation. It has been recognized with multiple awards for its robust and innovative customer interaction solution.

Does Tiledesk provide any trial period or demo for new users?

Yes, Tiledesk provides a 14-day free trial for new users to fully explore and experience its features. In addition, there is also an option for potential users to book a demo.

What is the functionality of the Unified Messaging feature in Tiledesk?

The Unified Messaging feature in Tiledesk functions as a single inbox for customer communications across various platforms. This enables easy monitoring of customer engagements and provides a consistent chat experience irrespective of the communication channel used.

What features does Tiledesk offer for lead generation?

Lead Generation is one of the many templates offered by Tiledesk. It aids businesses in capturing potential customer data, accelerating the lead generation process. This feature, combined with the AI-driven automation of Tiledesk, facilitates effective lead conversion.

How does Tiledesk use AI for marketing and sales?

Tiledesk uses AI to automate routine processes, streamlining the tasks of marketing and sales teams. Its AI agents interact with customers on various platforms, generating leads and driving customer engagement. The platform also allows for personalizing marketing messages and proactive messaging via WhatsApp, improving engagement and delivery of advertisements.

Does Tiledesk offer any templates for chatbot designing?

Yes, Tiledesk offers various templates such as Immediate Responses, FAQ Bot, Lead Generation, Customer Rating, and Chatbot Design Studio for designing chatbots. These templates enable users to rapidly set up and deploy effective chatbots in a no-code environment.

What is the customer rating feature in Tiledesk and how does it work?

The Customer Rating feature enables businesses to gather feedback from their customers about their experience. By using AI to prompt customers to rate their interactions, businesses can continuously gather actionable data which can then be used to make improvements and maintain high-quality customer service.

How does Tiledesk ensure that its responses are tailored to the user's industry?

Tiledesk ensures that its responses are tailored to the user's industry by utilizing a dedicated Design Studio for conversational flow. The platform's AI is trained on industry-specific data and uses a robust knowledge base, allowing it to generate responses that cater specifically to the user's business sector. Moreover, Tiledesk's features can be customized to the needs of various industries, further enhancing its business-specific proficiency.

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