Real-time AI coaching for sales calls

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September 7, 2024

Aircover

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Real-time AI coaching for sales calls

Real-time Coaching Sales Enablement Sales Playbook Reinforcement Customer Engagement Real-time Assistance AI Integrationfrom $85/mo

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130 www.aircover.ai

Overview

Aircover is a sales enablement tool that uses Artificial Intelligence to assist sales representatives during customer calls. The tool integrates directly into customer-facing meetings and offers just-in-time assistance based on the ongoing conversation.

The aim is to drive revenue and productivity by providing real-time in-meeting coaching. Aircover also has the capability to integrate your sales playbook into virtual meetings, further assisting in driving revenue.

Alongside enabling support during calls, Aircover also helps reduce the ramp-up time for new sales reps by delivering the right information at the right time hence maintaining consistency in communication.

The tool also offers AI-generated meeting notes, including a summary of the customer's statements and action items, assisting in post-meeting follow-ups.

Features include surfacing relevant discovery questions, customer stories, competitive battle cards, and objection handling guides. The promise of this tool is to transform every customer interaction into an opportunity and increase pipeline conversion by reinforcing the sales playbook at scale.

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Initial release

June 15, 2021

Initial release of Aircover.

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Sales training Aircover

Sales training

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Pros and Cons

Pros

In-meeting coaching

Real-time talk tracks

Integrates sales playbook

Reduces ramp-up time

Maintains communication consistency

Follow-up assistance

Surfaces discovery questions

Brings forward customer stories

Competitive battle cards feature

Objection handling guides

Increases pipeline conversion

Integrates seamlessly into meetings

Consistent messaging delivery

Same headcount, more sales

Prevents revenue leakage

Supports in-game adjustments

Transcribes conversations automatically

Sends formatted meeting notes

Identifies conversation patterns

Talk tracks in real-time

Increases team productivity

Practical tech stack integration

Supports live with prospect

Assists reps on call

Boosts account value

Reinforces existing enablement

Identifies sales opportunities

Reinforces sales playbook

View 23 more pros

Cons

Lack of offline functionality

Limited to only sales

No multi-language support

Dependent on strong Internet

Limited integration capabilities

Potential privacy concerns

No mobile app

Not for small businesses

No free version

View 4 more cons

Q&A

How does Aircover work in customer-facing meetings?

Aircover works in customer-facing meetings by integrating directly into the meetings and offering real-time assistance based on the ongoing conversation. It actively listens and analyzes the conversation, identifying relevant patterns and signals to surface real-time talk tracks and insights to the team live during their call.

What is just-in-time assistance provided by Aircover?

Just-in-time assistance by Aircover refers to the real-time, in-meeting coaching provided during customer calls. It involves surfacing relevant discovery questions, customer stories, competitive battle cards, and objection handling guides based on the ongoing conversation. This real-time assistance helps guide the sales representatives during the call, helping to drive sales and increase productivity.

How does Aircover help drive revenue and productivity during a customer call?

Aircover helps drive revenue and productivity during a customer call by providing real-time in-meeting coaching. It identifies opportunities and boosts pipeline conversion during live customer interactions. The tool also reinforces the sales playbook at scale, supporting the team precisely when it matters most. All these factors contribute significantly to driving revenue and productivity.

How does the integration of my sales playbook into Aircover work?

The integration of a sales playbook into Aircover works through its capability to incorporate sales strategies directly into virtual meetings. It surfaces real-time talk tracks and insights based on the playbook, facilitating better sales conversations that align with the company's overall sales approach. This reinforcement of the playbook during live customer calls aids in driving revenue and productivity.

How does Aircover reduce the ramp-up time for new sales representatives?

Aircover reduces the ramp-up time for new sales representatives by delivering the right information at the right time. This real-time provision of relevant information supports new reps on every call, enabling them to perform their tasks effectively and efficiently. Aircover also equips revenue teams with the latest messaging and positioning to drive consistency in communication across the team.

How does Aircover assist in maintaining consistency in communication?

Aircover assists in maintaining consistency in communication by integrating the sales playbook into customer meetings and delivering right information at right time. This activates the sales playbook and supports consistent messaging during customer interactions, ensuring all sales representatives are on the same page and the communication is aligned with the company's overall sales strategy.

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What is the function of AI-generated meeting notes in Aircover?

The function of AI-generated meeting notes in Aircover is to assist with post-meeting follow-ups. These notes summarize the customer's statements and action items, providing a clear outline of the conversation. It auto-transcribes every conversation and sends beautifully formatted meeting notes, thereby enhancing speed and precision in client follow-ups.

What are the features of Aircover that assist in post-meeting follow-ups?

Post-meeting follow-ups in Aircover are supported by AI-generated meeting notes that include a summary of the customer's statements and action items. This aids in keeping a comprehensive record of the discussion points, enabling swift and accurate follow-ups.

How does Aircover surface relevant discovery questions and customer stories during a customer call?

Aircover surfaces relevant discovery questions and customer stories during a customer call by traversing through the ongoing conversation and picking up signals that can be linked to relevant discovery questions and customer anecdotes. This dynamic assistance provided on-call enables representatives to understand customer needs accurately that helps position the company's offering effectively.

How does Aircover handle objections during a customer call?

Aircover handles objections during a customer call by providing real-time AI coaching based on the sales playbook. Whenever an objection is raised during a call, Aircover surfaces potential responses from the playbook that can address those objections effectively, thereby assisting sales representatives to be ready for every turn of the conversation.

What is the purpose of the competitive battle cards feature in Aircover?

The competitive battle cards feature in Aircover is designed to provide real-time insights and counterpoints during a customer call when discussions about competitors arise. It helps equip sales representatives with strategies to position their product or service better against competitors during live conversations.

How does Aircover transform every customer interaction into an opportunity?

Aircover transforms every customer interaction into an opportunity by providing real-time coaching, surfacing pertinent discovery questions, customer stories, and handling objections effectively. It proactively identifies chances to drive sales and boosts pipeline conversion, increasing the potential of every customer interaction.

How does Aircover reinforce the sales playbook at scale?

Aircover reinforces the sales playbook at scale by integrating directly into customer meetings and surfacing real-time responses based on the sales strategy. This reinforcement happens live during the call, providing the sales team with playbook aligned insights, and advice exactly when it matters the most.

What is real-time coaching provided by Aircover?

Real-time coaching provided by Aircover involves active listen and analyzing of the customer calls to identify patterns and relevant signals. On identifying these signals, it provides immediate instructions and insights to the team, enhancing the conversation, handling objections, or guiding towards new opportunities.

How does the tool enhance productivity during customer calls?

Aircover enhances productivity during customer calls by offering real-time, in-meeting coaching based on the ongoing conversation. It helps sales representatives by surfacing applicable discovery questions, customer stories, competitive battlecards, and objection handling guides. By doing so, it transforms each customer interaction into an opportunity, accelerating sales efficiency.

How does Aircover help to increase the pipeline conversion rate?

Aircover aids in increasing the pipeline conversion rate by actively identifying opportunities during a customer call and boosting pipeline conversion with real-time sales coaching. It leverages AI to identify potential leads and opportunities, making every customer interaction an opportunity to drive sales.

How does Aircover help new sales reps in receiving the right information at the right time?

Aircover helps new sales reps in receiving the right information at the right time by offering real-time assistance during calls and reducing the ramp-up time. By equipping the reps with the sales playbook, Aircover ensures they receive appropriate and consistent information, enabling them to better understand and meet customer needs.

How does the AI integration feature of Aircover work?

The AI integration feature of Aircover works by integrating directly into customer meetings and actively listening and analyzing the conversation. Based on this analysis, the AI surfaces just-in-time assistance, providing real-time insights and coaching for better customer engagement and higher productivity.

How efficient is Aircover in terms of customer engagement and sales enablement?

Aircover is highly efficient in terms of customer engagement and sales enablement. Through AI integration, real-time coaching, just-in-time assistance, and other features, it transforms every customer interaction into an opportunity, driving revenue, reducing ramp-up time for new reps, and maintaining communication consistency in the team.

What is meant by the term 'real-time AI Sales Assistant' in relation to Aircover?

'Real-time AI Sales Assistant', in relation to Aircover, refers to the tool's capacity to provide real-time AI coaching during sales calls. It helps sales representatives in real-time during customer conversations by surfacing relevant information, handling objections, and enhancing the overall productivity of the call.

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