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Botsheets

Automate chatbots with AI and Google Sheets

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March 24, 2023

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Overview Discussion

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Overview

Botsheets is an AI tool designed to automate lead generation and customer interaction processes through the creation of AI chatbots that read and capture data in Google Sheets.

This no-code tool enables the generation of personalized responses through querying of user data, along with capturing leads and insights by extracting data from conversations and analyzing through AI.

It offers the capability to understand and respond in multiple languages, and integrates easily with external platforms through widgets, embedded chat, or direct links.

Users can customize chatbots to match their brand, set engagement rules, and ensure privacy by controlling the data shared with the AI. It keeps AI in sync with any changes to your datasets, providing a dynamic, responsive system for managing and delivering customer interaction.

It also offers features such as multilingual compatibility, reading and writing to spreadsheets, auto-sync of data sources, and customizable rules of chatbot engagement.

Furthermore, Botsheets allows for seamless integration into a website or standalone application via direct sharing of links, embedding into a page, or connecting with their API.

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Pros and Cons

Pros

Turns chats into spreadsheets

Ideal for lead generation

Supports automation of customer interaction

Allows spreadsheet tasks creation

No-code tool

Smart prompts for sentiment analysis

Multi-language support

Customizable engagement rules

Affords brand integration

Fast setup (2 mins)

Free plan available

Paid plans offer additional features

Automatic syncing with data

Customer conversation data extraction

Integrated directly with Google Sheets

Generates personalized responses

Data privacy focused

Auto-sync of data sources

Provides data extraction insights

First party data collection from visitors

Ideal for frequently changing content

Integrates easily in websites

Can be used standalone

Generates charts and visuals

Write and read to spreadsheets

Multi-source data connectivity

Connects to webpages PDFs and spreadsheets

Easily embeddable into a page

Generates visualizations for presentations

Domain name customization

Prompt Editor for rule setting

API for developer customization

Monitors changes in data sources

Remove Botsheets branding feature

24-hour data sync capabilities

1-hour data sync for needs

Unlimited rows reading and writing

Transparent performance on Product Hunt

Lifetime deal available until June 2024

Offers API and web-hook

Custom Chat Domain

External app compatibility

Direct sharing of links

Adaptable to different niches

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Cons

Dependent on Google Sheets

Limited chat history

Messaging cap on plans

Expensive for unlimited use

No cited third-party integration

Sync speed varies with price

Data write limits on plans

Branding removal only on paid plans

Support only through API

Limited language understanding (90+)

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Q&A

What is Botsheets?

Botsheets is an Artificial Intelligence tool designed to automate lead generation and customer interaction processes. It creates AI chatbots that read, capture, and analyze data in Google Sheets. This tool uses a no-code platform to generate personalized responses by querying user data and captures leads and insights by extracting data from conversations. It boasts features like multilingual compatibility, reading and writing to spreadsheets, auto-sync of data sources, and customizable rules of chatbot engagement. Botsheets allows seamless integration into a website or standalone application through direct sharing of links, embedding into a page, or connecting with their API.

How does Botsheets help in automating chat?

Botsheets automates chat by connecting the messaging channels of a user with Google Sheets. It uses AI to extract actionable data from customer conversations and record it to the Google spreadsheet. The AI also analyzes conversation data for patterns, trends, and sentiment. This process replaces the tedious task of sifting through chat records manually, eliminating human errors and significantly reducing the effort and time involved. Botsheets also deploys smart prompts like 'Sentiment' to capture positive or negative feedback from customers, aiding in quicker issue resolution.

What are the key features of Botsheets?

Botsheets offers key features such as AI chatbots, Google Sheets integration, a no-code tool for lead generation, customer interaction automation, querying user data, conversation data extraction, and AI data analysis. It can understand and respond in multiple languages. It has an automated system for handling changes to datasets, customizable engagement rules, and privacy controls. Users can integrate Botsheets into their websites and applications through widgets, embedded chat, or direct links. Botsheets also reads and writes to spreadsheets, maintains auto-sync of data sources, and allows the customization of chatbot appearance and behavior.

What is the use of Botsheets Writer?

Botsheets Writer aids in the automated collection of data from customer conversations. It connects the user's messaging channels with a Google Sheet and uses the sheet's column headers to instruct the AI on what data to collect. The AI then auto-extracts actionable information from the conversations and records it into the spreadsheet, eliminating the need for manual data extraction.

What does Botsheets offer for lead generation?

For lead generation, Botsheets leverages its AI Chatbots to glean data from conversations. This data extraction process provides valuable leads and insights that are directly recorded into Google Sheets. The extracted data contains pertinent customer information and behavior patterns that can be later utilized for targeted marketing and improved customer service.

Can Botsheets identify sentiment in customer chats?

Yes, Botsheets can identify sentiment in customer chats. It employs smart prompts, like 'Sentiment', to automatically detect whether customer feedback is positive or negative. It then records this data in a Google Sheet for further analysis and decision-making.

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How long does it take to set up Botsheets?

Setting up Botsheets is extremely quick and straightforward. It takes only two minutes to set up Botsheets and it works immediately without any coding.

How does Botsheets handle privacy and control of data?

Botsheets exercises a strict 'privacy-first' policy. It only accesses the data the user chooses to share. Moreover, it does not use the user's data to train ChatGPT, indicating a strong focus on respecting user data privacy and control.

Does Botsheets offer multilingual compatibility?

Yes, Botsheets offers multilingual compatibility. Its chatbots can automatically understand and respond to customer queries in over 90 languages.

How can I customize engagement rules in Botsheets?

Users can set their engagement rules in Botsheets with the Prompt Editor, a feature that allows the creation of custom rules of engagement to meet specific objectives.

What integration options does Botsheets provide?

Botsheets provides several integration options. Users can easily add a chat widget to their website, embed chat into a webpage, share a direct link, or connect with its API to integrate Botsheets.

Does Botsheets support integration with external platforms?

Yes, Botsheets supports integration with external platforms. Its easy-to-use integration options include adding a widget, embedding a chat into a webpage, or sharing a direct link. For more advanced customizations, developers can connect with Botsheets API.

Can I customize the appearance of chatbots in Botsheets?

Yes, with Botsheets, users can easily customize the appearance of the chatbots. Brand matching features allow the chatbots to match a website's look and feel, including removing Botsheets branding and 'white labeling' with your own chatbot URL.

How does Botsheets handle data sources and their updates?

Botsheets keeps the AI in sync with any changes to the user's datasets. It monitors the connected data sources for changes and updates the AI accordingly, ensuring an adaptable and responsive system for managing and delivering customer interaction. This function allows for real-time syncing of changes across multiple sheets, PDFs, and webpages connected to a single chatbot.

Can Botsheets read and write to spreadsheets?

Yes, Botsheets can read data from and write data to Google Sheets. Its AI chatbots can extract valuable data from conversations and record it directly into the linked spreadsheets, thus saving hours of manual data entry.

What plans does Botsheets offer?

Botsheets offers three monthly subscription plans: Lite at $29/month for internal use and light public chat interactions, Pro at $99/month for public white label chat, and Unlimited at $279/month for agencies and individuals needing unlimited white label chatbots and service delivery. Each plan offers different features, including limits on AI chatbots, chat credits per month, data sync frequency, and row-read-write capabilities.

Is there a limit to the number of AI chatbots I can create in Botsheets?

The Unlimited plan allows the creation of an unlimited number of AI Chatbots. The Lite plan allows for 2 AI chatbots, while the Pro plan permits 5 AI chatbots.

How does Botsheets ensure a seamless integration into my website?

Botsheets ensures a seamless integration into a website by providing multiple integration options. These include adding a chat widget to the website, embedding a chat into a webpage, connecting via an API, or sharing a direct link. This makes Botsheets highly flexible in conforming to the user's specific requirements, irrespective of their level of technical expertise.

Is coding knowledge required to use Botsheets?

No, coding knowledge is not required to use Botsheets. It offers a no-code database for chatbots, meaning users without any technical skills can efficiently create and manage data-driven chatbots. Even developers requiring more advanced capabilities can connect with Botsheets API for custom app creation.

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