Listen, learn, and level up your business with customer feedback.

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August 2, 2023

Feedbase

Customer feedback analysis

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Listen, learn, and level up your business with customer feedback.

Overview

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Customer feedback analysis26 0

Customer Feedback Text Analysis Customer Insight Dashboard Visualization Customer Satisfaction Data AggregationFree + from $9/mo

Most popular alternative: Canny (81 saves)

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Feedbase is an AI-powered tool that enables businesses to collect and analyze customer feedback directly on their websites. With its easy integration, users can effortlessly add a simple script to their website, allowing the customer feedback widget to be activated.

The widget itself is designed to be minimalistic and user-friendly, providing a seamless experience for both businesses and customers.The AI-powered dashboard provided by Feedbase delivers valuable insights and analytics regarding the customer feedback received.

This allows businesses to gain a deeper understanding of their customers' preferences, pain points, and overall satisfaction levels.Feedbase offers different pricing options.

The free plan includes one site, one feedback widget, a simple dashboard, and email notifications. For more advanced features and support, the startup plan (at an affordable monthly fee) offers unlimited sites, multiple feedback widgets, AI-powered dashboard insights, priority support, email notifications, and early access to new features.

There are no hidden fees and users have the flexibility to cancel at any time.It is worth mentioning that Feedbase ensures customer support is readily available to assist users with any questions or concerns they may have.

The tool is built with the expertise of Evan Yang, a highly skilled developer.Overall, Feedbase empowers businesses to take customer feedback seriously, enabling them to make data-driven decisions to improve their products, services, and overall customer experience.

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Initial release

August 2, 2023

Initial release of Feedbase.

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Pricing

Pricing model

Freemium

Paid options from

$9/month

Billing frequency

Monthly

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Customer feedback analysis Feedbase

Customer feedback analysis

1,166

No ratings

Overview Releases Pricing Reviews Prompts Pros & Cons Q&A Alternatives Recommendations

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Pros and Cons

Pros

Easy website integration

User-friendly feedback widget

Minimalistic widget design

Dashboard and analysis together

Provides valuable insights

Flexible pricing options

Free plan available

Affordable advanced features

No hidden fees

Cancelable at anytime

Readily available customer support

Email notifications feature

Enables data-driven decisions

Helps improve customer experience

Multiple feedback widgets

Priority support for startup

Early access to new features

View 12 more pros

Cons

No mobile app

No backend analysis options

Potential for script conflict

Only one widget for free plan

No live chat support

Limited analytics on free plan

No global data comparison

No multilingual support

No user sentiment analysis

No real-time analysis

View 5 more cons

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Grimnir

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Jan 23, 2025

Very useful, but for me, who only needs the simplest feedback functions, the on-boarding where they force me to do things I don't need to do is unbearable. I've done it once, but I'll never create an account on it again just for that reason.

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Q&A

What is Feedbase?

Feedbase is an AI-powered tool designed to collect and analyze customer feedback on business websites. It comes complete with a minimalistic customer feedback widget and a powerful dashboard that gives businesses valuable insights into their customers' preferences and satisfaction levels.

How does Feedbase work?

Feedbase works by using a script that you integrate into your website. Once this is complete, a customer feedback widget is activated on your site, collecting your customers' feedback. This information is then analyzed by Feedbase's AI-powered dashboard, providing you with insightful analytics.

What is the function of the customer feedback widget in Feedbase?

The function of the Feedbase customer feedback widget is to facilitate the collection of feedback directly from customers while they browse the website. This simplifies the feedback process, making it more seamless and user-friendly.

How can I integrate Feedbase into my website?

Integrating Feedbase into your website is simple and easy. All you have to do is add a simple script provided by Feedbase and the customer feedback widget will be activated on your site.

What type of insights can Feedbase provide about my customer feedback?

Feedbase provides a variety of insights about your customer feedback, including your customers' preferences, pain points, and overall satisfaction levels. Such deeper understanding can help you make data-driven decisions to enhance your services, products, and overall customer experience.

What does the AI-powered dashboard in Feedbase involve?

The AI-powered dashboard in Feedbase delivers deep insights and analytics on the customer feedback received. It aids in understanding customer preferences and satisfaction levels, letting businesses make informed decisions based on the analyzed data.

+ Show 14 more

What does the free pricing plan of Feedbase include?

The free plan of Feedbase includes one site, one feedback widget, a simple dashboard, and email notifications.

What benefits do I get in the Startup plan of Feedbase?

In the Startup plan of Feedbase, you get access to unlimited sites, multiple feedback widgets, and an AI-powered dashboard. Additionally, you also have access to priority support, email notifications, and early access to new features.

Are there any hidden fees in Feedbase packages?

Feedbase doesn't have any hidden fees in its packages. The cost is upfront and transparent.

Can I cancel my Feedbase plan at any time?

Yes, you can cancel your Feedbase plan at any time. There are no terms binding you to a long term commitment.

What kind of customer support does Feedbase offer?

Feedbase offers customer support to assist with any questions or concerns users may have. They prioritize the queries of Startup plan users via priority support.

Who is the developer behind Feedbase?

Evan Yang, a highly skilled developer, is the mind behind the development of Feedbase.

Can Feedbase be embedded on multiple sites?

Yes, Feedbase can be embedded on multiple sites provided you're on the Startup plan which offers unlimited site integrations.

How user-friendly is the customer feedback widget of Feedbase?

The Feedbase customer feedback widget is designed to be simple, minimalistic, and user-friendly. This makes it easier for users to provide feedback, enhancing the experience for both businesses and customers.

What is the benefit of using Feedbase for my business?

Feedbase enables your business to make data-driven decisions by providing a deeper understanding of your customers’ preferences, pain points, and satisfaction levels. This can assist in improving your products, services, and overall customer experience.

What is the 'early access to new features' offered in the Startup plan?

The 'early access to new features' offered in the Startup plan means that users of this plan will be first in line to try out and experience new features as they are developed and released.

Is email notification a part of all Feedbase plans?

Yes, email notification is a part of all the Feedbase plans, both Free and Startup.

How can Feedbase help me with making data-driven decisions?

Feedbase can help you make data-driven decisions by providing insightful analytics on your customer feedback. This allows for a deeper understanding of your customers' needs, therefore enabling you to adjust and improve your products and services based on valuable customer feedback.

What does 'Take customer feedback seriously' mean in the context of Feedbase?

'Take customer feedback seriously' in the context of Feedbase means valuing the importance of customer feedback in driving business decisions, optimizing services, and improving overall customer satisfaction.

What is meant by 'AI-Powered Dashboard'?

'AI-Powered Dashboard' refers to the dashboard in Feedbase that uses Artificial Intelligence to analyze customer feedback data, providing businesses with in-depth insights and analytics.

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