
DigitalGeniusv1.1.1
Customer support
19,452
3.0Automated ecommerce customer support.

Most popular alternative: IllumiChat (871 saves)
Author
DigitalGenius is the AI concierge for ecommerce brands that resolves your customer service tickets, saves you money, and delights your customers. Iain Moss
🛠️ 1 tool
A unified platform combining conversational, visual and generative AI to fully understand and respond to customer queries, layered on top of deep integrations to your existing tech stack to fully resolve customer service tickets.
Automatically resolve 60+ common ecommerce use cases, such as Where Is My Order, Returns, Refunds, Warranty Checks, Order Amends, damaged items and many more, across email, chat, social, voice and more.
Using automation to resolve, and not simply deflect customer contacts, retailers can improve their customer experience.
With integrations to Zendesk, Gorgias, Dixa, Gladly, Kustomer, Freshdesk and many more.
Used by major retailers like Reebok, Olipop, AllSaints, air up, Rapha, On, Honeylove, BestSecret, Camper and Clarins, we can transform your customer service.
"In no time at all we were automating 40% of our contacts, with a resolution rate of 90% while hitting our CSAT goal of 95%" - Beauty Pie
"DigitalGenius has given us back control over our inbox – reducing our customer wait time by 93%." - On
"The results have been amazing, and we have seen an ROI of over 600% since deploying the platform." - air up
Fewer tickets for your agents to handle. Faster first response times. Quicker ticket resolution times. Lower cost-per-ticket. Happier agents. Happier customers.
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Releases
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Oct 18, 2024

February 8, 2018
Iain Moss
Initial release of DigitalGenius.
Pricing
Pricing model
No Pricing

Customer support
19,452
3.0Prompts & Results
Add your own prompts and outputs to help others understand how to use this AI.
DigitalGenius was manually vetted by our editorial team and was first featured on March 28th 2023.
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Pros and Cons
Pros
Automates customer service processes
Enhances customer experience
Reduces operational costs
Built for eCommerce businesses
Text recognition technology
60+ pre-built eCommerce use cases
Integrates with carrier systems
Dashboard for analytics and reports
Customizable to match brand
Multi-lingual
Cross-channel functionality
Automatic responses for common queries
Proactively identifies customer issues
Built for quicker resolutions
Contributes to improved CSAT scores
Updates courier, CRM and CMS
Handles order-related queries
Aids in order cancellation
Implemented by renowned companies
Fully managed implementation
Support from product experts
Evolves with every interaction
Focus on customer retention
Faster response times
Out-of-the-box eCommerce integrations
Handles multiple customer service processes
Fast first response time
Provides 24/7 availability
Ensures high accuracy in automated answers
View 24 more pros
Cons
Limited to eCommerce and retail
Requires integration with systems
Limited pre-built eCommerce use-cases
Manual customization required
May not support all languages
May not cover all channels
Limited image-text recognition capabilities
Exclusively for customer service automation
May have complex implementation process
View 4 more cons
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Q&A
What is DigitalGenius?
DigitalGenius is an AI-powered eCommerce platform specifically designed to automate customer service processes, enhance the customer experience, and reduce costs. It uses AI to automate responses to common customer queries and identifies issues proactively. Notable for its customization options, multilingual and cross-channel support, and integration capabilities, DigitalGenius is used by leading retail businesses.
How does DigitalGenius use AI in eCommerce customer service?
DigitalGenius leverages AI technology to automate responses to common customer queries, proactively identify issues, and provide faster response times, contributing to quicker resolutions. The platform learns and evolves from each interaction within the customer network, enabling a continual improvement in the customer experience.
What features does DigitalGenius offer for eCommerce businesses?
DigitalGenius offers AI image recognition, text recognition technology, and 60+ pre-built use cases for eCommerce. These tools are complemented by multiple integrations with eCommerce and carrier systems. Users have access to a built-in dashboard for analytics and reporting. The platform is fully customizable to match the brand of the business, and supports multiple languages and channels.
What are some specific use cases for DigitalGenius in eCommerce?
DigitalGenius can be effectively leveraged across multiple eCommerce use cases. These include responding to order-related queries, updating courier, CRM and CMS, and facilitating order cancellations. The platform's ability to automate these processes serves to both speed up response times and reduce operational costs.
Does DigitalGenius provide analytics and reporting?
Yes, DigitalGenius provides a built-in dashboard for comprehensive analytics and reporting. This functionality allows businesses to gain insights into customer interactions, response times, issue resolution efficiency, and other key service metrics.
Can I customize DigitalGenius to match my brand?
Yes, DigitalGenius' platform can be completely customized to match the branding of the business. This ensures a coherent and consistent customer experience across all touchpoints.
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