AI-powered platform for solving employee issues at work.

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March 4, 2023

Moveworks

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AI-powered platform for solving employee issues at work.

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Overview

Moveworks is a conversational AI platform designed to automate employee support and maximize productivity. With its advanced large language models, such as GPT-3, Moveworks enables employees to connect with enterprise systems and resolve issues, as well as prevent problems at work.

Its automation capabilities can help reduce costs while improving the employee experience. The platform offers solutions for different teams, including IT, HR, finance, facilities, and employee communications, and can be used for various use cases such as HR service desk, identity access management, IT service desk, IT service management, and knowledge management across many industries.

Moveworks provides multiple features, such as employee experience insights, multilingual support, performance dashboards, triage, and integration partners.

Its experiences include answers, approvals, concierge, employee communications, control center, groups access, and software access. Moveworks also offers insights into service desk performance by automatically analyzing unstructured language in ticket data.

Moveworks has been trusted by CIOs and employee experience leaders to prioritize high-impact automation projects that uncover insights and optimize service desk performance.

It has been named a Leader in the Forrester Wave, Chatbots for IT Operations Q4 2022 Report. Moveworks' automation solutions are used by many organizations, including Luminis Health, Broadcom, and Stitch Fix.

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Pros and Cons

Pros

Automated conversational employee support

Large language model usage

Connects employees to systems

Issue resolution and prevention

Reduced costs

Improves employee experience

Solutions for many teams

HR service desk usage

Identity access management

IT service management

Versatile in industries

Employee Experience Insights

Multilingual support

Performance dashboards

Triage Integration partners

Unstructured language analysis

Prioritizes high-impact projects

Moveworks API

Employee Communications

Groups Access

Software Access capabilities

Concierge service

Control Center solution

Employee Onboarding feature

Forrester Wave Leadership

Used by renowned organizations

Enterprise answers feature

Interactive Employee Communications

Semantic search techniques

Combined federated knowledge

Craft directive communications

Answers common HR questions

Pre-trained with proprietary dataset

Centralized knowledge base

Daily model refresh

Message-driven actions

Improved service desk performance

Automates 75% IT issues

Supports HR at scale

Unlocked productivity

Turns requests into actions

Significant incident reduction

Automated support

Eliminates 75% help desk load

Internal communications solution

Facilities management capability

Finance team solutions

API documentation

System status updates

Resource Center availability

View 45 more pros

Cons

Limited machine learning models

Complex UI navigation

Could take weeks to deploy

Reliant on daily model refreshes

Limited to 30+ enterprise systems

Restricted language support

Non-real time employee communication

Reliant on unstructured language analysis

Limited to predefined use cases

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Q&A

What is Moveworks?

Moveworks is a conversational AI platform that automates employee support and enhances productivity. Utilizing advanced large language models such as GPT-3, Moveworks enables workers to interact with enterprise systems, resolve problems, and forestall issues at their jobs. It provides automation amenities that can help cut expenses while improving the worker experience. This platform can be utilized by several teams, including IT, HR, finance, facilities, and employee communications. Its solutions range across various use cases such as HR service desk, identity access management, IT service desk, IT service management, and knowledge management across multiple industries.

How does Moveworks use AI to automate tasks?

Moveworks uses AI by implementing advanced large language models, such as GPT-3, to connect employees with enterprise systems and resolve issues. The AI is trained to understand and process unstructured language and problems specific to enterprise workflows. It then generates appropriate responses or solutions to help resolve the issues. This AI-backed automation significantly reduces the need for human interference and the time taken to solve various issues, thereby improving productivity and cost efficiency.

Which teams can benefit from using Moveworks?

Moveworks can benefit a wide range of teams within an organization. These include IT, HR, finance, facilities, and employee communications. The platform tailors its support services according to the specific needs and workflows of each team, enabling them to tackle issues efficiently and engage in more effective communication and task management.

What are some specific use cases for Moveworks?

There are several specific use cases for Moveworks. These include HR service desk, identity access management, IT service desk, and IT service management. Each of these uses employs Moveworks' AI and task automation features to streamline processes, improve response times, and increase productivity across the respective functions.

What features does Moveworks offer for employee support?

Moveworks offers multiple features for employee support, including employee experience insights, triage, and performance dashboards. The Insights function helps understand employee behavior, issues, and trends. The Triage feature smartly categorizes issues and escalates them based on their importance, allowing for effective issue resolution. Performance Dashboards provide a visual representation of the platform's performance and key metrics. Furthermore, there are also features like Approvals, Concierge, Control Center, Groups Access, and Software Access.

Does Moveworks provide multilingual support?

Yes, Moveworks provides multilingual support, enabling organizations to cater to a diverse pool of employees across different geographical locations. This feature ensures that language barriers do not hinder employee support and interaction with the platform.

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How can Moveworks help to reduce costs?

Moveworks can help reduce costs through its AI-driven automation capabilities. By resolving issues and automating tasks that would otherwise require manual intervention, Moveworks minimizes the need for additional manpower, thereby reducing labor costs. Further, the speed and efficiency brought on by automation lead to increased productivity and reduced downtime, contributing to cost-efficiency.

Can Moveworks be used for knowledge management?

Yes, Moveworks can be used for knowledge management. It uses advanced search techniques, such as semantic search powered by large language models like GPT-3, to generate a unified and enriched knowledge base from multiple systems and public sources. This helps employees have a singular, comprehensive pool of information to leverage, thereby enhancing knowledge management.

How does Moveworks analyze service desk performance?

Moveworks analyses service desk performance automatically by examining the unstructured language in ticket data. This analysis provides insights into the service desk activities, enabling organizations to better comprehend their issue trends, response times, common problems, and other useful facets of service desk performance.

Was Moveworks named a leader in the Forrester Wave report?

Yes, it was. Moveworks was recognized as a Leader in the Forrester Wave, Chatbots for IT Operations Q4 2022 Report. This recognition indicates Moveworks' robust capabilities and acknowledged success in IT operations automation.

Which companies use Moveworks' automation solutions?

Several organizations trust and use Moveworks' automation solutions. Some prominent companies among them are Luminis Health, Broadcom, and Stitch Fix.

Can I request a demo of Moveworks?

Yes, a demo of the Moveworks platform can be requested. The request for demo link is available on their website.

What insights can Moveworks deliver about employee experience?

Moveworks delivers insights about employee experience by analyzing service desk ticket data. This analysis helps organizations uncover high-impact automation projects, learn about employee behavior and trends, identify frequently encountered issues, and assess the overall effectiveness of their service management.

Does Moveworks have an API for integration?

Yes, Moveworks does have an API for integration. This allows companies to integrate Moveworks' capabilities seamlessly with their existing systems and applications, thereby facilitating streamlined workflows and uninterrupted operations.

What is Moveworks triage feature all about?

Moveworks' Triage feature is designed to intelligently categorize and route issues based on their urgency and significance. By prioritizing critical issues, Triage ensures timely resolution and minimizes disruption to operations.

Can Moveworks be used for HR service desk and IT service management?

Yes, Moveworks can be used for both HR service desk and IT service management. The platform provides customized support for these two crucial organizational functions, streamlining workflows, improving response times, and facilitating efficient issue resolution.

What does the Moveworks control center experience involve?

The Moveworks Control Center Experience involves offering an interactive interface where users can navigate and manage their tasks effectively. It acts as the central hub for employees to resolve their issues, gain access to services, and communicate with different enterprise systems, all powered by AI.

What employee communications experiences does Moveworks offer?

Moveworks offers various experiences related to employee communications. This includes crafting targeted, interactive communications that keep everyone on the same page directly in chat, ensuring nothing gets lost in the email clutter. Moveworks aims to facilitate real-time, efficient communication among employees for smooth business operations.

How does Moveworks use large language models like GPT-3?

Moveworks uses advanced large language models like GPT-3 to interact with people and enterprise systems smoothly. These models are trained on extensive datasets, allowing them to understand and process natural language accurately. As a result, employees can express their issues or queries naturally, and Moveworks' AI can accurately interpret and resolve them, creating a user-friendly, efficient interface.

Does Moveworks provide tools for employee onboarding?

Yes, Moveworks does provide tools for employee onboarding. Its AI-powered platform eases the onboarding process by automating tasks like setting up accounts, arranging for resources, and resolving common newcomers' issues. This results in an intuitive, efficient, and welcoming onboarding experience for new hires.

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