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Pragma

Access company knowledge instantly, anywhere you work.

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May 21, 2023

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Pragma

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Access company knowledge instantly, anywhere you work.

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Overview Discussion

Overview

This tool aims to centralize your organization's knowledge base, making it easily accessible and manageable across various platforms. Key features include instant access to information right when you need it, even within apps like Slack.

The AI tool can be trained on your data, allowing it to provide relevant and precise responses. It also integrates with multiple platforms, creating a single command that initiates multi-platform actions.

It offers personalized privacy options to protect your information and can store data based on your preference. User feedback is utilized to constantly refine your knowledge repository and improve future responses.

It also has features targeted towards sales and support teams. Your sales team can retrieve important details and even gain insights from competitor websites.

Support can be automated with an AI chatbot on your website. This tool also encourages the use of organizational knowledge to generate resonating and updated content.

Moreover, it champions a continuous learning approach and is designed to gradually improve over time based on user feedback and added content.

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Pros and Cons

Pros

Knowledge assistant tool

Integrations with popular platforms

Auto-suggested answers within Slack

Chrome Extension for quick access

Auto-suggested answers within Gmail

Chat interface for customer inquiries

Creation and verification of FAQs

Secure integrations with privacy settings

Continuous updates to knowledge sources

Centralized knowledge management

Single command for multi-platform actions

Training with your data

Personalized privacy options

User feedback to refine repository

Sales and support team features

Content generation from organizational knowledge

Continuous learning approach

Instant access to information in apps

Data storage preference

Gains insights from competitor websites

Sales team CRM assistant

Website Loader integration

Embed chatbot on website

Never storing data

Retrieve details such as meeting preparations, latest email exchanges

Customer interaction details retrievable

Detect Gaps in knowledge base

Transparent, trust-worthy umbrella

Single command triggers multi-platform actions

Empower sales team with critical insights

Refine future responses based on feedback

Important knowledge at fingertips

Flexible integration options

Summarizes information, crafts emails, and sends messages

Email exchange details

Identify unique selling points

Utilizes organizational wisdom for content generation

Designed to gradually improve over time

View 33 more pros

Cons

No mobile application

Dependent on integrations

Lacks language processing capabilities

Limited to specific platforms

Poor error handling

No offline feature

Doesn't support non-tech users

Data storage uncertainty

Lacks Roles & Permissions feature

Limited privacy customizations

View 5 more cons

Q&A

What is Pragma?

Pragma is an Artificial Intelligence (AI) tool designed to serve as a knowledge assistant. It accelerates the discovery and sharing of information for organizations, aiming to make knowledge management more efficient and productive. It integrates with multiple popular platforms such as Google Drive, Salesforce, Notion, Intercom, among others, and provides a chat interface for instant and direct customer inquiry responses.

What features does Pragma offer?

Pragma offers a wide array of features to make accessing and managing information more convenient. The tool integrates with popular knowledge and collaboration platforms, including Google Drive, Notion, Intercom, and Salesforce. It enables users to access information immediately, even within apps like Slack. Pragma also provides auto-suggested answers, a useful feature within Slack and Gmail. It comes with a Chrome Extension for accessible data, plus chat interface for direct and swift responses to inquiries. In addition to this, users can create, capture, and verify FAQs to facilitate learning and institute business best practices. Notably, the tool focuses on collaboration by offering secure integrations with personalized privacy options. The platform also guarantees continuous updates to avoid outdated or missing information.

How does Pragma integrate with tools like Google Drive and Salesforce?

Pragma offers seamless integrations with Google Drive and Salesforce, among other applications, providing direct and fast access to knowledge sources. Although specifics aren't provided on the website, its safe to think these integrations would allow users to access and search their data within these platforms directly from Pragma. This way, teams can command a multi-platform function, avoiding the need to switch between apps constantly.

How does the auto-suggested answers feature within Slack work?

Pragma's auto-suggested answers feature within Slack works by surfacing responses instantaneously. This facilitates faster decisions and less time spent searching for information. Precise details of how it operates are not specified, but the tool uses AI technology to suggest the most accurate and relevant answer to questions or inquiries.

How does the Chrome Extension of Pragma function?

The Chrome Extension of Pragma essentially provides quick access to information. The specifics of how the extension operates weren't described on the website, but we can infer that it acts as a quick access point to your organization's knowledge repository. It may enable users to retrieve relevant data directly from their web browser, without the need to switch apps or navigate away from their current task.

How can I access information via Gmail using Pragma?

Pragma's Gmail integration allows users to get auto-suggested answers directly within their inbox. There are no specifics provided on the website, but we can deduce that Pragma scans the content of incoming emails and uses AI to provide relevant responses or information based on the email content.

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How does Pragma's chat interface work and how does it provide instant answers to customer inquiries?

Pragma comes with a chat interface that provides direct and instant answers to customer inquiries. While specific operating details are not provided, the knowledge assistant uses artificial intelligence to understand customer queries and provide accurate responses instantaneously.

How can I create and manage FAQs using Pragma?

Using Pragma, users can create, capture, and verify FAQs to facilitate learning and build business best practices. Although the website doesn't give specific steps for the process, one can infer that it involves using, creating, or refining knowledge resources within Pragma where it captures frequently asked questions from various sources and adds them to the knowledge repository.

What kind of collaborations can I do with team members using Pragma?

Using Pragma, team members can collaborate effectively by sharing access to organizational knowledge resources across multiple platforms. With secure integrations and personalized privacy options, teams can communicate, share, and access the necessary data while ensuring that their privacy and data security is maintained.

How can Pragma help increase productivity in an organization?

Pragma can enhance productivity in an organization by streamlining the access and sharing of knowledge or information. By integrating with various platforms and tools, it reduces time spent switching between different apps or searching for information. Teams can find the information they need instantly, and can even receive auto-suggested answers within Gmail or Slack. Plus, the AI-powered chat interface allows for quick and direct answers to inquiries, increasing efficiency and saving time.

What platforms can Pragma integrate with?

Pragma can be integrated with several popular knowledge and collaboration platforms, including Google Drive, Salesforce, Notion, Intercom, and more. These integrations facilitate seamless access to data and information across multiple platforms.

How does the AI chatbot in Pragma work?

The AI chatbot in Pragma works by automating customer support through a chat interface. It is trained on your organization's data, allowing it to understand and provide accurate responses to inquiries. Specific operational details of the chatbot were not detailed on the website.

How can I use Pragma to automate support and sales tasks?

To automate sales and support, Pragma offers different tools. The CRM Assistant can retrieve important details such as meeting preparations, latest email exchanges, and customer interactions, while website loader integration allows sales teams to gather valuable insights from competitor websites. Support can be automated through the use of the AI chatbot on the website.

How does Pragma protect my information with personalized privacy options?

Pragma safeguards your information with a privacy-first approach to integrations. Though specific mechanisms are not discussed, users have the flexibility to customize their privacy settings for each integration and choose whether to store data on Pragma's end.

How can I refine my knowledge repository using user feedback in Pragma?

With Pragma, user feedback is utilized to refine your knowledge repository. Whenever a team marks AI responses as unhelpful, those queries are added to the repository. This not only helps identify gaps in your database but also enhances the quality of future responses by adding new relevant content.

What sales tools are available in Pragma?

Pragma provides tools like the CRM Assistant that your sales teams can use to retrieve crucial information such as meeting preparations, the latest email exchanges, and customer interactions. They can gain insights into competitor websites with the Website Loader integration and identify unique selling points.

How can I use Pragma to generate content for my organization?

Pragma allows you to generate content by using your organizational knowledge. This includes insights from product releases, sales decks, and more to create content that resonates with your clients.

How does Pragma support continuous learning approach?

Pragma supports a continuous learning approach by allowing your team to mark AI responses as unhelpful (with a thumbs down). Those queries are added to your repository and used to improve future responses and adjust the AI's understanding and generation of information.

Can Pragma be trained on my organization's data?

Yes, Pragma can be trained on your organization's data. This allows it to provide precise and relevant responses based on your unique organizational knowledge and customer queries.

How is Pragma designed to improve over time?

Pragma is designed to improve over time by utilizing user feedback to refine the knowledge repository. This process allows for the enhancement of future responses and fills existing gaps in the knowledge base. In addition, Pragma's commitment to continuous updates ensures the tool's capabilities adapt and grow with evolving user needs and technology trends.

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