Overview

Trainn is a Customer Education Platform designed primarily for SaaS businesses. It serves as a comprehensive solution for businesses to boost product adoption, streamline customer onboarding, and strengthen customer retention.

Notably, the platform allows businesses, particularly SMBs, to roll out customer education and training programs at scale. It comprises valuable features including Videos with voiceovers for effective customer training, Instructional and Interactive guides, a self-serve Knowledge Hub that operates on a no-code basis, and a Learning Management System (LMS) with no-code capabilities offering academy, quizzes, and certifications.

Businesses can also utilize Trainn to enhance their customer, partner, and sales enablement training. Moreover, the tool offers a plethora of resources like a help center with helpful videos, a blog discussing best practices, and a comprehensive guide for choosing a Knowledge Base.

By leveraging Trainn, businesses can educate their customers more effectively, promoting greater understanding and usage of their product.

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March 24, 2024

Initial release of Trainn.

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Pros and Cons

Pros

Designed for SaaS businesses

Boosts product adoption

Streamlines customer onboarding

Strengthens customer retention

Scales customer training programs

Includes voiceover videos

Offers instructional guides

Contains interactive guides

Self-serve Knowledge Hub

No-code operation

Learning Management System

Offers academies, quizzes, certifications

Enhances customer training

Improves partner training

Boosts sales enablement training

Robust resource collection

Help center with videos

Informative blog

Comprehensive Knowledge Base guide

Promotes product understanding

Increases product usage

Fast content creation

Public or private knowledge base

In-app widget for knowledge base

Personalized onboarding experiences

Built-in assessments and rewards

Advanced video and learner analytics

Complete academy customization

Answer customer queries autonomously

Creates personalized learning paths

Quantifies learner engagement

High performance ranking on G2

Convenient demo booking

14-day free trial

Referral program

Product videos, guides and academies

Screen recording transformation

Available in multiple languages

Automated zooms and spotlights

Shareable guide links

Features walkthrough conversion

Scenario-based video creation

No design and dev dependencies

Schedule personalized demo

Customer retention and adoption focus

Supports sales training enablement

Role-based unique onboarding

Customizable brand assets on academy

View 43 more pros

Cons

Lacks eCommerce functionality

No student mobile app

No offline access

No multi-lingual support

No gamification features

No API integrations mentioned

Limited customization options

No SCORM compliance

No instructor-led training

Not feature rich for larger organizations

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Training Materials AI Creator

310

Eduardo Magalhaes

Q&A

What is Trainn?

Trainn is a Customer Education Platform designed primarily for SaaS businesses. It serves as a comprehensive solution for various businesses to boost product adoption, streamline customer onboarding, and strengthen customer retention.

Who is Trainn's primary user base?

Trainn's primary user base includes Small and Medium Businesses (SMBs) operating in the SaaS domain. It is particularly designed for SaaS businesses looking to scale their customer education and training programs.

What are the key features of Trainn?

Trainn's key features include videos with voiceovers for effective customer training, Instructional and Interactive guides, a self-serve Knowledge Hub that operates on a no-code basis, and a Learning Management System (LMS) with no-code capabilities offering an academy, quizzes, and certifications.

How does Trainn help with customer onboarding?

Trainn enhances customer onboarding by enabling SMBs to roll out comprehensive education and training programs. Its features such as instructional and interactive guides, and self-serve knowledge hub assist in creating a more efficient and streamlined onboarding experience.

What role does Trainn play in customer retention?

Trainn contributes to customer retention by educating the customers effectively and promoting greater understanding and usage of the product. The platform's comprehensive training materials and resources help businesses keep their customers informed and engaged, thereby improving customer retention rates.

Is Trainn a no-code platform?

Yes, Trainn is indeed a no-code platform. This is specifically in reference to its Knowledge Hub and Learning Management System (LMS), both of which can be deployed and operated without the need for coding skills.

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What kind of videos does Trainn support for customer training?

Trainn supports videos with AI-powered voiceovers for customer training. These videos can be a very effective form of customer training, providing clear visual instructions accompanied by voiceovers in more than 20 languages.

What are the interactive features included in Trainn?

The interactive features included in Trainn primarily encompass Interactive and Instructional guides. These guides are designed to facilitate active user engagement, providing step-by-step instructions and enhancing their understanding and experience of the product.

How does Trainn's Learning Management System work?

Trainn's Learning Management System (LMS) operates on a no-code basis, providing an academy, quizzes, and certifications. This helps businesses to roll out comprehensive education and training programs easily and efficiently without the need for specialized coding skills.

Can Trainn be used for sales enablement training?

Yes, along with partner and customer training, Trainn can also be utilized for sales enablement training. This allows businesses to onboard and train their sales reps more effectively using the comprehensive resources provided by the platform.

What resources does Trainn provide to assist users?

Trainn offers a myriad of resources to assist users. This includes a help center with helpful videos, a blog discussing best practices in customer education, and a comprehensive guide for choosing a Knowledge Base.

Do Trainn's video capabilities include voiceovers?

Yes, one of the distinct features of Trainn's video capabilities is the provision of AI-powered voiceovers. This enables businesses to create multilingual training content to cater to a diverse customer base.

Does Trainn offer any form of certifications or quizzes?

Trainn indeed offers the ability to incorporate quizzes and certifications into its training programs. This is achieved through its no-code Learning Management System (LMS), which makes it possible to add both of these elements to enhance the learning experience.

How is Trainn used to boost product adoption within businesses?

Trainn aids in boosting product adoption within businesses by providing them with the tools to educate their customers effectively about the functionalities and usage of the product. The platform's instructional videos, interactive guides, and a self-serve knowledge hub are key resources in promoting better product understanding and therefore higher adoption rates.

Can I customize the training programs in Trainn?

Yes, one of the main advantages of Trainn is its customizable nature. Businesses can tailor the training programs to suit their customers' specific learning needs and preferences, thus making the education process more effective and engaging.

Is there a customer support feature in Trainn?

Yes, Trainn includes a Help Center, which provides support and guidance for its users, aiding them in the effective usage of the platform. It includes resources such as instructional videos and a blog discussing best practices for customer education.

How does the Knowledge Hub in Trainn operate?

The Knowledge Hub in Trainn operates on a no-code basis, offering businesses a platform to provide their customers with self-serve access to valuable knowledge resources like articles, help videos, and instructional guides.

Can I assign different learning paths for different users in Trainn?

Yes, Trainn allows businesses to create unique onboarding experiences tailored to the learners' needs. This includes the ability to set different learning paths based on customers' roles, teams, and company requirements.

Does Trainn provide any analytics or performance tracking?

Yes, Trainn provides advanced video and learner analytics to identify, track, and improve your customer training program. The platform allows users to monitor customer engagement, activity, and interactions across various educational activities.

What industries is Trainn suitable for?

Though Trainn is primarily designed for SaaS businesses, its versatile Learning Management System (LMS) with customizable features can well adapt to various industries including healthcare, restaurants, corporate, and small business sectors.

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