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Zendesk Service Suite
The Zendesk Suite is a comprehensive customer service solution that combines all of Zendesk's products and add-ons into one powerful package. It offers four packaging plans that cater to different budgets and stages of growth.
The Suite aims to simplify customer experiences by equally supporting customers, teams, and businesses.The Suite Team plan is best suited for teams starting in customer experience (CX), providing support across various channels from one place.
The Suite Growth plan offers cost-effective ways to do more with robust self-service and automation for teams experiencing rapid growth. The Suite Professional plan enhances collaboration, routing, and analytics, streamlining operations for teams looking to work better together.
The Suite Enterprise plan provides enterprise-level features that help teams with high service volumes deliver personalized experiences at scale.The Zendesk Suite enables users to expand their support channels and consolidate their tools.
It offers an omnichannel experience beyond email, with easy management and switching between email, live chat, messaging, social, and voice. The unified Agent Workspace adds convenience for both users and customers.All plans come with industry-leading ticketing systems, messaging across various platforms, email, voice, SMS, live chat support, help center, and a unified agent workspace.
Additional features include AI-powered automated answers, AI-powered knowledge management, self-service customer portals, conversation routing based on agent skill, integrated community forums, customizable and shareable analytics dashboards, real-time analytics, and HIPAA compliance.Overall, the Zendesk Suite aims to make customer service easier by providing a comprehensive solution that addresses the needs of customers, teams, and businesses.
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834,791635v1.6 released 14d agoFree + from $12/mo
Reducing manual efforts in first-pass during code-review process helps speed up the "final check" before merging PRs -
28,785395v1.0 released 11mo agoFree + from $35/mo
This team took the time to understand the industry, problem and its users and designed a perfectly engineered solution. Kudos.
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If you liked Zendesk Service Suite
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This is a fantastic tool for creating a bespoke chatbot that understands the nuances of your business. It's so easy to set up, works with all the platforms I use, like Slack, Google Drive, Notion, and Zapier, and it's massively helped with customer service queries. Would definitely recommend. -
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15,992149v1.11.0 released 2mo ago#22 in TrendingGreat and easy to use chatbot.... It is my personal advisor...
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7,910148Released 2y agoFree + from $49/mo
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5,92237v1.0.1 released 9mo agoFree + from $-2CoSupport Customer is a game-changer for businesses looking to improve their customer service. The AI-powered chatbot handles routine inquiries across email, chat, social media, and messaging apps, allowing businesses to provide quick and accurate responses 24/7. It’s amazing how it can handle so many queries automatically, even in multiple languages, and still deliver personalized answers using company data. Plus, it’s easy to integrate with existing systems, and it keeps customer data safe. Overall, it helps reduce costs, improve efficiency, and free up human agents for more complex issues. Highly recommend!
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