14,921
Sales chatbots
2024-06-17
Boost conversion rates with GPT-powered chatbots optimized for eCommerce.
Overview
Sales chatbots#3 most recent
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Octocom is an AI-powered chatbot specifically designed for eCommerce businesses. Its main features include instant 24/7 product explanations, comparisons, and recommendations, intending to increase conversion rates.
It has the ability to connect directly with help desks such as Gorgias and Zendesk, allowing for seamless integration into existing workflows. It keeps updated with the product catalog, discounts, and orders by linking to all eCommerce platforms, including custom ones.
Octocom strives to provide human-like conversations, aligning with the brand's personality. This solution includes a feature for intelligent human handoff, in which the AI can assess when a complex issue needs to be escalated to a human support team.
This chatbot can handle inquiries across multiple channels including email, Instagram, Messenger, WhatsApp, SMS, and others, providing a consistent support experience.
Additionally, it can assist with shopping choices, offering product recommendations, dealing with product inquiries and providing product comparisons.
The tool can also be customized to not only match the brand voice but also to automate responses and proactively solve problems such as handling order tracking, returns, refunds, and complaints.
It comes with analytics functionality for performance insights and is designed to be multilingual, managing customer interactions in over 100 languages.
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Comments(13)
Vince Matinde
Oct 28, 2023
Just from the copy on the site, it seems it will be useful for e-commerce platforms. Customers need quick assistance, platform managers can delegate the mundane to the AI.
Lakshay Kumar
Oct 3, 2023
https://theresanaiforthat.com/short-videos/?ref=share
Md Maidul Islam
Oct 2, 2023
Thanks for this tool.
Alexa Tonny
Jun 26, 2023
can recommend for Dubai ecommerce shops
Jame TameRame Alisom Jame Tame
Jun 26, 2023
All is good. Just would prefer to also have live chat.
Alison Jame Tame Jame Tame Lame
Jun 26, 2023
The only bot I found that can also handle order tracking and refunds
Jame Tame Jame Alism Jame zlame
Jun 26, 2023
Great bot for ecommerce
James Taylpr Morgan Jame Bince
Jun 26, 2023
The founder promised an extra month if I leave a review, so here it is. Honestly though, Octocom is a pretty solid AI chatbot. It's not flashy or anything, but it does its job, providing 24/7 support and all. Had no problems with it so far. Nice having something reliable for customer service and sales.
Wilkkmas Teresa Rafeza Jacsk Tylor Vince Jmes
Jun 26, 2023
The founder asked for a review so here it goes: Octocom is pretty decent, you get 24/7 chat, and it's like a human talks to your customers. The multi-language feature is cool too. But, it took a while to set up and sometimes it's a bit slow. Still, it's helpful for sales and customer service. Worth a try.
Vince Alisons Jamed Tanes Tames
Jun 26, 2023
Wow, Octocom is a game changer! Our customers love the instant, 24/7 support. No more waiting for answers, plus it talks any language, any time. We're seeing a boost in sales, too. This AI is good, almost too good lol. High recommend!
Laurynas Slezevicius
May 11, 2023
Do you have shopify plugin?
laurynas slezevicius
May 10, 2023
I will try that for sure!
laurynas slezevicius
May 10, 2023
Interesting idea. Probably I will try it in my eCommerce site
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Octocom was manually vetted by our editorial team and was first featured on May 10th 2023.
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4 alternatives to Octocom for Sales chatbots
Pros and Cons
Pros
Designed for eCommerce SMEs
Personalized product recommendation
Upselling and cross-selling capable
Instant response time
Leverages GPT technology
Tuned to business's catalog
Compatible with Shopify, WooCommerce, Magento
Easy Integration
Real-time dashboard monitoring
Provides chat logs
Product comparison feature
Increases revenue through cross-selling, upselling
Handles FAQs
Discloses compatibility, deployment time, security details
Connects with Gorgias, Zendesk
Supports multichannel customer interaction
Intelligent human handoff feature
Customizable to match brand voice
Orders, refunds, returns, complaints automation
Performance insight analytics
Multilingual, over 100 languages support
Available 24/7
Real-time product explanations
Handles email, Instagram, Messenger, WhatsApp, SMS inquiries
Handles order tracking
Returns and Refunds handling
Complaints handling
Upselling features - Smart Bundling, Historical Upselling, Essential Upselling
Automates 90% of support tickets
Matches your brand voice
Proactive problem solving
Fully customizable
Analyzes interactions, identifies trends
Provides performance insights
Connects easily with eCommerce platforms
Cons
Limited to eCommerce SMEs
No offline mode
Integration only with select platforms
Hand-off to human team required
GPT training possibly long
Dependent on quality of product catalog
Multichannel support can be overwhelming
Language accuracy may vary
No freemium version
Data privacy not transparent
Q&A
What is Octocom?
Octocom is an AI-powered chatbot specifically designed to enhance the customer experience for eCommerce SMEs. It is aimed at improving sales and overall performance through features tailored for product recommendation, upselling, cross-selling, and customer queries. It maintains consistency with the business's brand personality and handles customer interactions in over 100 languages.
How does Octocom use AI and GPT technology?
Octocom leverages GPT (Generative Pretrained Transformer) technology, a language model that uses machine learning techniques to produce highly accurate text outputs. This technology is applied to understand the unique contexts of businesses and customers. It forms the basis of Octocom's ability to provide instant, personalized responses to customer queries, product recommendations tailored to the customer's needs, and simplified product comparisons.
What eCommerce platforms is Octocom compatible with?
Octocom is compatible with all major eCommerce platforms such as Shopify, WooCommerce, Magento, and also custom created platforms. This compatibility ensures that the chatbot can be conveniently integrated into a wide range of eCommerce SMEs.
What is the integration process for Octocom like?
The integration process for Octocom is straightforward and only takes a few hours. As Octocom is compatible with most major eCommerce platforms, it can be easily integrated into an existing website, fully syncing with the product catalog, discounts, and orders. It can also directly connect with popular help desks like Gorgias and Zendesk.
Can I track Octocom's performance and ROI?
Yes, the performance of Octocom and its return on investment (ROI) can be tracked in real time. A dashboard provides updates on the performance metrics allowing businesses to monitor and evaluate the effectiveness of the chatbot in real time.
How does Octocom enhance customer experiences?
Octocom enhances customer experiences by providing instant, personalized responses to customer queries. This ensures a seamless shopping experience. It also provides product recommendations tailored to the customer's individual needs, guiding them towards the best choice. Additionally, it assists in simplifying product comparisons.
How does Octocom help with upselling and cross-selling?
Octocom uses AI to assist with upselling and cross-selling by providing strategic suggestions to customers. These recommendations for complementary or higher-value items help to increase the store's revenue. It strategically engages customers with personalized messages that get triggered by specific actions like product page visits, cart abandonment, or order completion.
Can Octocom help with product comparisons?
Yes, Octocom can assist with product comparisons. It simplifies the comparison between products and clarifies the differences in plain, easy-to-understand language. This not only helps customers in making informed decisions but also simulates the presence of a salesperson guiding the customer.
Why do 69% of customers prefer instant responses?
69% of customers prefer instant responses as it heightens customer satisfaction, reduces the waiting time, and facilitates a seamless shopping experience. Octocom recognizes this preference and efficiently provides instant responses to customer queries.
Does Octocom offer a demo?
Yes, Octocom offers a live demo to show how businesses can enhance the customer experience and increase product sales using GPT technology in a chatbot.
How does Octocom help handle customer queries?
Octocom helps handle customer queries by providing instant, personalized responses. It understands customer questions, provides immediate solutions to common problems, and escalates complex issues to the human support team, whenever necessary.
What help desks can Octocom link with?
Octocom can link directly with popular help desks such as Gorgias and Zendesk. This connectivity allows for a seamless integration into existing workflows.
How does Octocom manage multi-channel customer inquiries?
Octocom meets customers where they are, handling inquiries across multiple channels with ease. It can interact through email, Instagram, Messenger, WhatsApp, SMS, and other popular channels, providing a consistent and convenient support experience.
Can Octocom handle complex issues and when does it escalate issues?
Octocom has the ability to handle complex issues. Its intelligent system can assess when a complex issue needs to be escalated to a human support team. This ensures that the customer gets timely resolutions while maintaining exceptional support standards.
Can Octocom's responses be automated and how?
Yes, Octocom responses can be automated. It uses AI to resolve common issues proactively, including handling order tracking, returns, refunds, and complaints. This automation significantly reduces the workload of human agents and improves overall customer satisfaction.
What kind of real-time analytics does Octocom provide?
Octocom provides real-time analytics functionality. The system analyzes customer interactions, identifies trends, and highlights opportunities to optimize the overall store experience. This insightful feature is instrumental in gaining a deeper understanding of customer behavior and making strategic decisions.
How does Octocom handle multiple languages?
Octocom manages multiple languages by being designed as a multilingual chatbot. It can handle customer interactions seamlessly in over 100 languages. This broad language proficiency allows global customers to feel understood and valued.
What is the conversion increase expected with Octocom?
With Octocom, businesses have reported a 16% increase in conversion rates. Additionally, it also stimulates a 20% higher average order value, which significantly impacts overall business performance and customer satisfaction.
Can Octocom be customized to fit my brand's personality?
Yes, Octocom can be customized to fit your brand's personality. It reflects your brand's unique tone, style, and terminology, ensuring that customer interactions feel authentic and aligned with your brand values.
How does Octocom manage product catalog updates?
Octocom manages product catalog updates by connecting to all eCommerce platforms, including custom ones. This allows Octocom to stay up-to-date with the product catalog, discounts, articles, and orders, ensuring accurate and timely customer interactions.
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