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IllumiChatv2.0
Customer support
19,871
4.9
Inputs:
Outputs:
ChatGPT v4.5DeepSeek V3Gemini 2.0 Flash Thinking ExperimentalGemini 2.0o1Claude Sonnet 3.5Llama 3.1 (405B)o1-minio1-previewGPT-4o MiniGPT-4o GPT-4oMidjourney V6Sora Eleven Flash v2.5ElevenLabs ScribeGPT-4oSuno Bark
From Ticket Backlog to Instant Answers Powered by AI
Most popular alternative: DigitalGenius (384 saves)
Socials:
IllumiChat is an AI-powered customer support platform that helps crush wait times, improve NPS, and reduce churn.
🚨 The Problem It Solves
Customer service teams especially in fast-scaling SaaS and mid-market companies often struggle with:
- Fragmented knowledge across tools like Notion, Confluence, Zendesk, CRMs, etc.
- Slow support response times due to agents hunting for answers across tabs.
- High support costs from repetitive queries.
- Rigid, rule-based bots that can’t handle nuanced, context-rich questions.
💡 What IllumiChat Does
IllumiChat addresses these issues with a centralized, intelligent chat system that:
1. Aggregates Knowledge from Multiple Sources
- Integrates with Notion, Zendesk, Confluence, Google Drive, ServiceNow, and more.
- Supports structured and unstructured formats (PDFs, HTML, CSVs, etc.).
- Auto-syncs and indexes content in real-time.
2. Deploys Branded, No-Code Chatbots
- Drag-and-drop builder to design flows, fallback logic, and escalation paths.
- Fully customizable UI and tone to reflect your brand.
- Embeds easily into websites, SaaS apps, or help centers.
3. Delivers Context-Aware Answers
- Uses Retrieval-Augmented Generation (RAG) to respond with real citations.
- Supports multi-turn and complex queries.
- Reduces hallucinations via domain-specific constraints and fallback logic.
4. Assists Human Agents
- Offers real-time suggested replies during live chats.
- Enables human handoff through integrations with Intercom, Zendesk Chat, or Slack.
5. Automates Workflows
- Triggers actions like sending emails, tagging tickets, or connecting with Stripe via webhooks and Zapier.
6. Provides Rich Analytics
- Dashboards for tracking CSAT, deflection rates, resolution time, and usage.
- Alerts for content gaps and “unanswered” queries to improve knowledge bases.
📈 Impact and Results
- 40% reduction in ticket volume within weeks of deployment.
- 30–50% improvement in answer accuracy vs. rule-based bots.
- Lower hallucination rates than generic chatbot platforms.
- Deployment in under 10 minutes using no-code onboarding.
🎯 Ideal Use Cases
- SaaS and mid-sized companies needing scalable support.
- Teams looking to unify knowledge and reduce ticket backlogs.
- Organizations seeking a low-maintenance, branded AI support solution.
Key Features
- ● Ai-powered Search & Ask: Find Answers Fast Using Intelligent Search Combined With Your Personal Knowledge Base.
- Ai Chatbot & Playground
- Ai Chatbot Builder
- Advanced Analytics And Reporting
- Large Language Models
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Releases
Get notified when a new version of IllumiChat is released
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Jul 7, 2025
Greg Werner
IllumiDesk is now IllumiChat!
Build custom AI chatbots using your knowledge from sources like Notion, Confluence, Google Drive, OneDrive, and many more! Use any of the leading GenAI models with custom instructions.
Early access pricing for a limited time.
Crush your customer service like a boss!
Build custom AI chatbots using your knowledge from sources like Notion, Confluence, Google Drive, OneDrive, and many more! Use any of the leading GenAI models with custom instructions.
Early access pricing for a limited time.
Crush your customer service like a boss!
Show more
October 11, 2023
Greg Werner
Initial release of IllumiChat.
Pricing
Pricing model
Freemium
Paid options from
$29/month
Billing frequency
Monthly
Customer support
19,871
4.9Built With AI
This tool was created using the following AI models and platforms. Discover the technology stack that powers this innovation.
Prompts & Results
Add your own prompts and outputs to help others understand how to use this AI.
IllumiChat was manually vetted by our editorial team and was first featured on October 10th 2023.
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Q&A
Does IllumiChat offer a free plan?
Yes, we offer a free tier so you can test IllumiChat with real data and use cases before committing. It’s a great way to explore our AI agent’s impact on your support volume and team bandwidth.
How long does setup take?
You can deploy your first AI agent in under 15 minutes. Just connect your data sources and you're ready to go. No dev team required.
Does IllumiChat integrate with my tools?
Yes. We integrate with tools like HubSpot, Jira, and OneDrive, with more coming soon. If your CS stack includes knowledge bases, CRMs, or ticketing platforms, we likely play nice.
Is my data secure?
Absolutely. Each user's knowledge base is segregated from other data stores. We follow strict security and compliance standards, including encryption at rest and in transit. Your data stays private and is never used to train public models. GDPR and SOC2 coming soon. (edited)
How is pricing structured?
We offer transparent, scalable plans based on your usage and support needs. No hidden fees, no surprise add-ons, just straightforward pricing designed for growing Customer Success teams.
Can I cancel anytime?
Yes. You can cancel or change your plan at any time. If you're on a paid plan, changes will take effect at the end of your current billing cycle.
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If you liked IllumiChat
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There is nothing like that out there, especially with a high voice-based translation quality (including with specific terminology). As the Product Manager, I am a bit biased, but I still think it is great for live interpretation :) -
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This is a fantastic tool for creating a bespoke chatbot that understands the nuances of your business. It's so easy to set up, works with all the platforms I use, like Slack, Google Drive, Notion, and Zapier, and it's massively helped with customer service queries. Would definitely recommend. -
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