Author

Greg Werner

🛠️ 1 tool 🙏 391 karma

Message

Socials:

IllumiChat is an AI-powered customer support platform that helps crush wait times, improve NPS, and reduce churn.

🚨 The Problem It Solves

Customer service teams especially in fast-scaling SaaS and mid-market companies often struggle with:

- Fragmented knowledge across tools like Notion, Confluence, Zendesk, CRMs, etc.
- Slow support response times due to agents hunting for answers across tabs.
- High support costs from repetitive queries.
- Rigid, rule-based bots that can’t handle nuanced, context-rich questions.

💡 What IllumiChat Does

IllumiChat addresses these issues with a centralized, intelligent chat system that:

1. Aggregates Knowledge from Multiple Sources

- Integrates with Notion, Zendesk, Confluence, Google Drive, ServiceNow, and more.
- Supports structured and unstructured formats (PDFs, HTML, CSVs, etc.).
- Auto-syncs and indexes content in real-time.

2. Deploys Branded, No-Code Chatbots

- Drag-and-drop builder to design flows, fallback logic, and escalation paths.
- Fully customizable UI and tone to reflect your brand.
- Embeds easily into websites, SaaS apps, or help centers.

3. Delivers Context-Aware Answers

- Uses Retrieval-Augmented Generation (RAG) to respond with real citations.
- Supports multi-turn and complex queries.
- Reduces hallucinations via domain-specific constraints and fallback logic.

4. Assists Human Agents

- Offers real-time suggested replies during live chats.
- Enables human handoff through integrations with Intercom, Zendesk Chat, or Slack.

5. Automates Workflows

- Triggers actions like sending emails, tagging tickets, or connecting with Stripe via webhooks and Zapier.

6. Provides Rich Analytics

- Dashboards for tracking CSAT, deflection rates, resolution time, and usage.
- Alerts for content gaps and “unanswered” queries to improve knowledge bases.

📈 Impact and Results

- 40% reduction in ticket volume within weeks of deployment.
- 30–50% improvement in answer accuracy vs. rule-based bots.
- Lower hallucination rates than generic chatbot platforms.
- Deployment in under 10 minutes using no-code onboarding.

🎯 Ideal Use Cases

- SaaS and mid-sized companies needing scalable support.
- Teams looking to unify knowledge and reduce ticket backlogs.
- Organizations seeking a low-maintenance, branded AI support solution.

Key Features

● Ai-powered Search & Ask: Find Answers Fast Using Intelligent Search Combined With Your Personal Knowledge Base.
Ai Chatbot & Playground
Ai Chatbot Builder
Advanced Analytics And Reporting
Large Language Models

Releases

Get notified when a new version of IllumiChat is released

Notify me

IllumiChat v2

Jul 7, 2025

Greg Werner

wrote:

IllumiDesk is now IllumiChat!

Build custom AI chatbots using your knowledge from sources like Notion, Confluence, Google Drive, OneDrive, and many more! Use any of the leading GenAI models with custom instructions.

Early access pricing for a limited time.

Crush your customer service like a boss!

Initial release

October 11, 2023

Greg Werner

wrote:

Initial release of IllumiChat.

Pricing

Pricing model

Freemium

Paid options from

$29/month

Billing frequency

Monthly

Use tool

Save

🔗 Copy link

🗳️ Vote Best AI Tool

Featured

Customer support IllumiChat

Customer support

19,881

4.9(7)

Overview Releases Pricing Prompts Reviews Q&A

Use tool

Save

Built With AI

Cursor

Featured alternatives

Support Flow

AI assistant that proactively surfaces the best technical content, data, and actions.

Customer support

Open

18,788
1
4.0

Released 18d ago
Free + from $30/mo
Share

16,292 www.pixiebrix.com
Hexoloop

AI support that takes action, not just talks.

Customer support

Open

2,682
13
5.0

Released 7mo ago
From $249
Share
Tidio Copilot

Let AI answer for you, automating 30% of support tasks.

Customer support

Open

4,350
30

Released 3mo ago
100% Free
Share

3,114 copilot.tidio.com
Asyntai

AI-powered live chat for instant, 24/7 customer support

Customer support

Open

256
1
5.0

Released 1mo ago
Free + from $39/mo
Share
Angel CX

Turn your website into a human-like voice agent.

Customer support

Open

915
8
4.9

Released 1mo ago
Free + from $49/mo
Share

Girish Patankar

🙏 9 karma

Sep 4, 2025

This its best AI bot i have used, its very quick and accurate, nice experience, its like im talking to real human with all emotions

112 Reply Share Edit Delete Report
Pod AI

AI agents for phone calls

Call agents

Open

9,963
6
4.0

Released 5d ago
Free + from $25/mo
Share

9,677 www.callpod.ai

Emmett Miller

🛠️ 1 tool 🙏 -2 karma

Oct 17, 2025

Best voice agent

79 Reply Share Edit Delete Report

Reviews

4.9

Average from 7 ratings.

★ ★ ★ ★ ★ 6

★ ★ ★ ★ 1

★ ★ ★ 0

★ ★ 0

★ 0

How would you rate IllumiChat?

Help other people by letting them know if this AI was useful.

Your rating

★ ★ ★ ★ ★

Post

Prompts & Results

Title:

Description:

Prompt type*:

Prompt*:

Output type*:

Output*:

Add your own prompts and outputs to help others understand how to use this AI.

Included in lists

3 public lists

Amazing tools for customer support

Didi Zafar

How to create your online course using AI tools

12226

+964

Kinzi Roze

Q&A

Does IllumiChat offer a free plan?

Greg Werner

🛠️ 1 tool 🙏 391 karma

wrote:

Yes, we offer a free tier so you can test IllumiChat with real data and use cases before committing. It’s a great way to explore our AI agent’s impact on your support volume and team bandwidth.

How long does setup take?

Greg Werner

🛠️ 1 tool 🙏 391 karma

wrote:

You can deploy your first AI agent in under 15 minutes. Just connect your data sources and you're ready to go. No dev team required.

Does IllumiChat integrate with my tools?

Greg Werner

🛠️ 1 tool 🙏 391 karma

wrote:

Yes. We integrate with tools like HubSpot, Jira, and OneDrive, with more coming soon. If your CS stack includes knowledge bases, CRMs, or ticketing platforms, we likely play nice.

Is my data secure?

Greg Werner

🛠️ 1 tool 🙏 391 karma

wrote:

Absolutely. Each user's knowledge base is segregated from other data stores. We follow strict security and compliance standards, including encryption at rest and in transit. Your data stays private and is never used to train public models. GDPR and SOC2 coming soon. (edited)

How is pricing structured?

Greg Werner

🛠️ 1 tool 🙏 391 karma

wrote:

We offer transparent, scalable plans based on your usage and support needs. No hidden fees, no surprise add-ons, just straightforward pricing designed for growing Customer Success teams.

Can I cancel anytime?

Greg Werner

🛠️ 1 tool 🙏 391 karma

wrote:

Yes. You can cancel or change your plan at any time. If you're on a paid plan, changes will take effect at the end of your current billing cycle.

+ Show 1 more

Ask a question

Submit

Search

IllumiChatv2.0

Key Features

Releases

Pricing

Built With AI

Featured alternatives

Related topics

Reviews

How would you rate IllumiChat?

Prompts & Results

Included in lists

Q&A

Search

Key Features

Releases

Pricing

Built With AI

Featured alternatives

Related topics

Reviews

How would you rate IllumiChat?

Prompts & Results

Included in lists

Q&A

Help

People also viewed

Feedback and Incident Report

AI Options