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Auralis Zap
Overview
Auralis Zap is a conversational AI tool designed to handle and resolve customer inquiries. The tool is accurate, trainable, and can be integrated with your help desk software, thereby enhancing your customer support operation's efficiency and consistency.
Auralis Zap plays a crucial role in customer engagement by handling the majority of customer inquiries through its conversational AI and providing instantaneous and precise answers at any time.
The tool has an inherent ability to identify sentiment and intent, prioritize cases based on urgency, and seamlessly transfer inquiries from AI to human support, thus contributing to better agent productivity and reduced handling time.
Moreover, it empowers agents by providing relevant knowledge and suggested responses using generative AI. In addition, it offers autonomous multi-channel ticket resolution and gathers case information on-demand.
Auralis Zap also offers the ability to transform customer support from a cost center into an economic center of excellence and train your AI assistant on the fly, improving its accuracy over time.
It provides valuable insights extracted from customer queries, improving the overall performance of your support team. Lastly, the tool supports 100+ languages, allowing you to provide support to various regions in a consistent brand voice and tone, and integrates easily with CRM platforms.
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Top alternatives
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John Griffith🙏 65 karmaJun 16, 2024@GPT TrainerGPT Trainer is run by a highly responsive management team and support staff. Questions are answered quickly, feature requests are incorporated quickly. We have multiple chatbots that are live with GPT Traner, including for Healthcare, hospitality and solar energy providers. We highly recommend for both value and quality.
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WhatsApp and Messenger integrations don't work very well. Support team is very sporadic. Still couldn't get it to work consistently despite best effort to fix.
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Create AI assistants that chat, talk, and answer from your data.OpenHi there, I’m Alix, co-founder of Invent. We’re building the future of Customer Support UX, where humans and AI truly collaborate. Would love to read&hear your thoughts. DM for any questions. We ship fast!
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